The location was great and the reception staff were very nice.

We stayed for 8 nights, were told we would get one day house keeping and cleaning, but we did not get any at all! The sofa seemed to be broken and very uncomfortable, we were not able to sit on for long. The air con was very weak and seemed to keep turning off and re-booting. No aircon in the bedroom, BIG issue when the sun shines right in for several hours a day, this was NOT mentioned in booking sites at all, it should state there is only one in the lounge.

Excellent location, 2 tram stops near by making all our distinations easy to get to, such as Queen Victoria Markets, CBD, Rod Laver areana. Walking distance to Spencer Street Station. Felt safe and secure in the apartment. Staff were very friendly and helpful, especially since we needed to extend our stay due to a cyclone in our home city. When we needed a door lock fixed, staff organised a maintenance man immediatley who was very helpful and friendly. Comfortable beds and plenty of room for a family of 3.

Very minor, but the small curtain rod in the main bedroom was secured by blue tack.

The location was great and apartment was spacious for a family of 4.

There were some issues during our stay which the staff members helped to resolve for us. These issues included our room not being ready upon check-in time and it took a while for the staff to find another room for us. Our TV was not working therefore had to be replaced; the bathroom fan was not working and we found some crumbs on the couch. We also found it difficult to contact the reception on the mobile number provided (went to voicemail on most occasions).

Convenient location. There are luxury stores on the east side of Collins St. This is a wonderful location to do window shopping of those luxury brand stores while enjoy coffee and nice food of the whole town. Very spacious apartment for a family of six people with three bedrooms and three bathrooms. We made most of our own breakfast and dinner in the apartment. Spectacular view from the living rooms and all bedrooms.

Nothing we dislike. But if you have luggage stored (which is free) and would like to claim them in the evening, watch out for the office hours of the apartment services. You need to give a call to have the staff showing up to get your luggage out.

We loved the apartments and were very kindly upgraded to a 2 bedroom apt at no extra charge. The staff were very pleasant and helpful and the lobby area was beautiful. The only problem we encountered was the main air conditioning unit to the living area was not blowing out cold air and Melbourne was experiencing a heatwave. The staff promptly sent up a fan for the 2nd bedroom and they also organised for somebody to try and fix the aircon. Unfortunately, he was not able to fix the problem. The aircon unit in the main bedroom was working perfectly though and we just kept the blinds closed in the living area and 2nd bedroom to try and keep the apartment cool. The Manager kept in touch via SMS throughout the weekend which was great. We would definitely recommend the accommodation and would happily return!

Location perfect. Views of city very impressive. Beds comfortable. Laundry facilities good. Bathrooms modern spacious and clean. Internet free and fast. Large TV with a choice of news and entertainment. Two welcome treat boxes were nice and milk and beverage facilities were provided.

Don't let this dissuade you! All but one of the reception staff were very helpful and welcoming. We would have added this to the things we liked, but on arrival, one member of staff gave the impression that we were a nuisance. We didn't see that person again and the remainder of staff were excellent.

The modern, well-maintained apartment had everything we wanted, including a fully equipped kitchen, washer and dryer. We were blessed to be upgraded to a 2 bedroom and 2 bathroom apartment with gorgeous views for our long stay. Many quiet and thankful moments were spent appreciating the 180-degree view of the sunrise and the sparkling city lights at night from the living room windows. It was a nice touch that 2 packs of milk were also provided in the fridge, which we gladly added to our coffee made with the coffee machine and coffee capsules provided. The bed was clean and comfortable and I slept well throughout our stay. The tram is just a few steps away so it was incredibly easy to explore the city. We were also lucky that pick-up points for two of our day trips were just conveniently located across the street.

The bedrooms were a little small as it was not possible to fully open our medium/large suitcases. Fortunately the bedrooms have large closets with a decent number of hangars. The views from the bedroom windows were just as gorgeous though.

We were 2 friends on holiday so our two bed, two bathroom apartment made our stay really comfortable. It was a good size with everything we needed. We loved the city views but the floor to ceiling glass walls on high floors might be a problem for some. It was great to be so close to trams on Collins Street and the Skyway bus to the airport at Southern Cross Train Station. We also felt safe. Front desk staff member, Abby, greeted us and checked us out. Shes a real asset- really helpful and efficient - we appreciated the way she cared about guests.

We had a few problems with communication and cleaning. The phone wasn’t always answered and we had trouble getting a few things we needed. We acknowledge everyone was trying to do their best.

Apartment was nicely furnished, clean and comfortable. 2-bedder was 1 king (comprising 2 single beds) & 1 queen bed. Amenities were free flow, just need to call to ask for it. Prompt replies via imessage. Staff were really lovely and friendly.

Kitchen utensils were dirty when we arrived, but easily fixed with a cycle on the dishwasher. For a luxury accoms, kitchen utensils could be better / refreshed with a new set. Washing machine was dirty - mouldy like it wasnt dried out after each use / treated regularly. More amenities could be provided during housekeeping for long stay guests, so we dont need to ask for more supplies. But all these issues are easy fixes if you put in some time to clean / ask for things.

A 2 bedroom, 2 bathroom apartment on the 43rd floor was wonderful. Fully self contained - gas stove top, dishwasher, microwave, coffee machine, kettle, toaster, full size fridge/ freezer, washer and dryer, crockery, cutlery and cooking pots and pans, utensils. Floor to ceiling windows provided amazing panoramic views. A little compact perhaps and while there was ample storage everywhere, I don't like putting my suitcase on bed - floor space in rooms limited. Lounge area comfortable. Screening blinds provided privacy and some protection from sun. Aircon vents in one bedroom and in lounge. Bathrooms good size with amenities. Comfortable beds. Check-in process seamless. Check-out a little less so. Any issues sorted out by very capable and responsive manager. Location on Collins street great for getting around on trams and a short walk to Spencer street station for Skybus. Lots of interesting cafes/ eateries nearby on Collins street. Royal Stacks burgers next door and Schmucks Bagels a brief walk away. Koi desserts at Queen Street. Tram stop closeby for shopping, markets and DFO South Wharf.

Check-out process for finalizing account. Incomplete paperwork. Manger sorting it out so no major issues. Very responsive to enquiries.