Very convenient location, a short walk from Luzern train station with plenty of dining options nearby. Room was cosy and clean for a family of 4 adults. Staff was super friendly and welcoming, and we loved the breakfast (simple but the breads, cheeses were so good!)

We were staying on a section of the top floor and needed to climb a short flight of stairs to access our room. Perfectly okay without luggage, but might be worthwhile to check with the hotel.

We arrived quite late at 22.30 and it was locked, but by chance someone helped so we could get the hotel key and room key. Fast check-in process. A restaurant with a healthy menu and seems expensive in Indonesia because of the organic raw materials. The location is close to strategic places such as stations or museums. We got a fairly large room on the top floor in the attic with one master bed, one sofa bed and one queen bed. So it's perfect for the five of us. Nice view from the attic area.

The check-in process is limited to 10 pm

Small friendly hotel with great helpful staff. A wonderful breakfast. use of breakfast room throughout the day and evening . Use of fridge,freezer and microwave. and coffee machine.

Do not book rooms at the front of the Hotel Especially room 301 Be warned,no air con,you need to open windows. (Can not close windows due to the heat of the rooms🥵) A fan was supplied in the room but with little effect. So you can hear lots of noisy party people outside till about 3 am( think there's a night club near by 🤔 .Then at around 5 to 6am you hear street cleaners,refuse collectors. And lots of traffic. I did not sleep well for 4 nights. Hotel was fully booked so could not change rooms although I had asked at reception.

- Location. Location. And Breakfast! The Central is only a 5 min walk from the Luzern train station and a block from the River Reuss. Most of the city's best sights are within walking distance. The included breakfast was excellent - a variety of choices expertly prepared. Everyone working reception was extremely helpful and welcoming. Room was small, but clean and efficient. Lucerne is an expensive city. The Central offers a comparatively good value due to its location, quality breakfast, and comfortable rooms.

- Hotel is located on a small side street so there is little traffic noise. However, the narrow streets mean that noise from private apartments along the street will carry, especially in warm months when there's no A/C and everyone's windows are open all night.

Charming hotel right in the heart of Lucerne—its location is unbeatable, which explains the price. The hotel feels more like a cozy bed and breakfast, and their breakfast was honestly one of the best we had in Switzerland, offering a wider variety than most places we stayed. The room size was standard for Europe, and they provide a helpful booklet outlining the hotel’s rules. We stayed in June when the weather was quite hot. While they kindly provided a fan, I’d suggest having two fans available if there are multiple guests in the room, as it was still quite warm despite opening the windows for fresh air. Housekeeping cleaned our room daily, which we really appreciated, and they surprised me with a thoughtful little birthday treat—such a lovely personal touch!

The only suggestion I have is to provide two fans in rooms with more than one guest—it would definitely make the stay more comfortable. Hope this helps as constructive feedback! :)

The property is walking distance from the Train Station and bus station. It was very convenient to go around in buses and trains. The property is near the beautiful Lucern Lake where we could stroll around in the evening. The staff were cordial and friendly. Ready to help us with all our queries. The rooms and the hotel were clean and comfortable. Very nice breakfast too with good variety of fruits and juices.

When we checked in, we were given a beautiful attic room with low roof height. Anyways, as my husband is claustrophobic, we requested for change in room. Also, we had to carry up our luggage up 7-8 steps to reach the room after the lift. This was not informed to us earlier and as we were on a long holiday, we were carrying a lot of luggage. I had booked the room after checking that there was a lift in it. So was initially a little disappointed. We got a very positive and immediate response. I really appreciate that. We got a corner room, better than the first one but not the best. Appreciate that our request was immediately addressed and our concern taken care of😊😊 The breakfast was nice and tasty but could have added little more variety in hot serves.

Great location - right near the old town. Rooms are small (as is the usual case in cities) but comfortable. Beds and showers are good :-). They have a great breakfast, and a lovely breakfast/lounge sitting area, with a fridge you can put food in. We used that quite a bit and really appreciated it. Staff are really, really helpful. You can borrow umbrella's (if needed) and they gave great advice on local restaurants.

The only thing was the lack of A/C. I understand this is common in older European hotels, and we were given a fan. We went in early June, and it was fine. I can imagine in Summer it would get quite hot.

Hotel Central Lucerne is a fantastic choice with an unbeatable location just steps from the train station and bus stops—perfect for exploring the city! The staff is incredibly warm, friendly, and goes above and beyond to make you feel at home. The rooms are surprisingly spacious, spotless, and exude comfort with top-notch cleanliness. A perfect blend of convenience, hospitality, and comfort—highly recommended!

There’s honestly nothing I can think of that I didn’t like about the property—everything was great; if I had to pick one, the breakfast could have been better.

We felt right at home at Hotel Central in Lucerne, where we spent a peaceful and unforgettable New Year's Eve holiday. The hotel has a modern design, with impeccable cleanliness throughout. The bed was extremely comfortable, with high-quality pillows, and linens. Its location is unbeatable—just a stone's throw from Lucerne’s train station and the iconic Chapel Bridge, in a very safe and tranquil area, much like the rest of Lucerne. The staff was incredibly kind and accommodating. Despite facing travel delays and arriving late at 11:00 PM, they stayed in touch with us and ensured an easy check-in process, even though the reception desk was closed at that hour. Breakfast was rich and satisfying, although it could have been perfect with the addition of a warm dish like scrambled eggs or sausages. We enjoyed the variety offered each morning. We also loved that the room was perfectly warm when we returned from the cold outside, it was such a comfort step into a very cozy space. The staff provided daily recommendations for places to visit, which we appreciated greatly. We also loved the shared lobby and the fridge with beverages— touches that made our stay even more comfortable. We had an extraordinary time and would happily return whenever the opportunity arises. Thank you for making our trip memorable!

While the Wi-Fi was occasionally spotty in our room, we took it as an opportunity to disconnect from our phones more often, which helped us rest and recharge. When we really needed WI-FI we went down to the lobby which worked perfectly.

Exceptional in all its aspects stay: from the kind messages from the hotel before arriving, warm welcome at the reception upon arrival, honoring my request for a quiet room, warm handwritten welcome note in my room, attention from the staff members at the breakfast, elegant, cosy and functional, quite spacious for a single-bed room, super comfy bed with great linen, nice bathroom with freshly scented toiletries, to the fabulous and nutritious, varied and healthy breakfast, a water bottle at the room, and water and coffee - courtesy by the hotel! The location is also great - a couple of blocks away from the train station, with a gorgeous green park on one side and a lovely museum across the street, and lively bakeries close by. A five-star cosy and comfortable experience! Thank you so much!