Beautiful property with friendly attentive staff. Location was perfect!

Our air conditioning didn’t quite seem to be working properly- a bit too warm for us

The staff , the location and the overall. ambiance

The bathroom was awkward with the a single sink located in the sleeping area and not in the bathroom with the toilet and shower.The shower was on the small size. The breakfast options were either a limited continental or a limited buffet.I must say however the staff went out of their way to accommodate us. Musicians performing on the square could be annoying at times given they played until approximately 10:30 at night. Overall it’s a very nice hotel.

Great 5 star hotel in excellent location and a luxury hotel. We were upgraded from a junior suite to a full suite which was great. Good concierge and front desk service as well as from the doorman

The breakfasts are not at top standard compared to many other five star hotels. The selection is fairly basic : no fresh yoghurt limited egg selection breads are limited

Location is just great! I liked the interior design of the hotel, the bed, bed linen, how the room was decorated, cleaning was spotlessly, The staff was very helpful and nice. Very nice hotel and great location!

The breakfast was badly organized and pretty much poor service was presented. For example, we have ordered every day the same coffee and what we got was just a surprise every morning. Once, we came for breakfast at 9.30 and staff prepare a table for us than left us to wait with an order for half an hour and than they said, sorry, we serve breakfast only until 10.00! I will not bring here what they brought to my table that day... Very sorry for that, because, hotel has amazing place for breakfast, staff is generally very nice, they just need to improve breakfast in every matter, from service to food.

Professional staff from the front desk to housekeeping, the team is always going above and beyond to ensure a memorable stay. Small gestures, such as the doorman assisting both guests and taxi drivers, leave a lasting impression. If you’re seeking elegance, comfort, and exceptional service book this hotel.

Nothing

The staff was very welcoming and helpful. The rooms were beautifully designed to mimic the historical city of Florence! We really enjoyed the central location close to many touristy attractions. It is very safe and almost everything is a walking distance away.

The AC wasn’t very cold, and they didn’t have a spa or pool.

Luxury hotel- truly. Service impeccable. Adam bartender and service person extraordinaire! The location was amazing. We heard beautiful Opera on the steps near the hotel every night. They did not sing too late, but were incredible. This hotel is amazing! The facilities and service is outstanding.

I absolutely loved the location, the staff were amazing and so helpful and friendly, always willing to help. The rooms were so uniquely designed and so neat and modern. The cleanliness of the hotel and the rooms were absolutely amazing. I loved that this hotel was so close to everything in walking distances to the best restaurants, cafes, and the luxury stores for shopping. One of my favourite unique hotels i have stayed in.

We loved EVERYTHING about this hotel. The rooms were unbelievably comfortable and beautiful, the staff at the door, front desk, house keeping and rooftop bar made us feel welcome, comfortable and at home. Everyone went above and beyond for us.

Absolutely nothing. We will definitely be back here in the future. A++ all around.

Nothing could have been better. The service was amazing. Our room was very large, clean and had a view of the street. The singing in the square in the evenings was nothing short of professional and sensational which just added to our Italian vacation. Won't ever look to stay anywhere else in Milan.