Excellent from start to finish. Young member of staff Kayla was very polite and friendly. In the bar restaurant

Nothing everything was great

On arrival we got a bottle of Prosecco,petals on the bed and chocolate :) Was a lovely hotel,very attentive staff members,Nice view from the top floor over looking Dublin City. I would definitely come back again.

.

The property itself is perfect, clean spacious rooms. Easy check in and check out, luggage storage after check out to continue your day. The hotel is exceptional.

The only issue I had was checking in, we were paying with cash which was absolutely no issue but the lady at the reception said it was €100 deposit per person which wasn’t stated on booking.com, the receptionist was adamant this was true but checking the app, nothing was available about it. This small miscommunication issue put a little damper to the trip away but through no fault of the receptionist or myself. Just needs to be more clear.

I may be getting old, but lighting quite low in terms of brightnesss.

no desk ( although a small table). . No fridge. Cafe hours too short. Always Ways closing as i return, Although deep clean offered but not encouraged. Refresh wasn’t always refresh. towels were changed daily but needn’t have been. Bedding should be rethought. Very thick doona , too hot, if moved doona away only doona cover . It would be better to have 2 sheets and a doona that can be easily manipulated. Menu limited and sizing way too large and for what could be eaten rather expensive . Smaller portions would be appreciated and not wasteful.

Very accommodating staff on reception man on check in had a whole chat with me about Ireland and asked why I hadn't visited before very friendly, the shower actually had a cubicle with a door which seems to be surprisingly rare in hotels I've stayed at I loved the powerful shower bed was very comfortable lovely restaurant attached.

The first day I went to the restaurant they brought out my starter but then forgot my main had to chase it up twice I think the woman that seated me was new and forgot half my order I was waiting ages for food I also took a long time to find the hotel however this may be because Dublin on foot is long winded to navigate from the centre. Like everything else in Dublin I thought the restaurant was expensive.

The Samuel Hotel is in a safe, clean part of Dublin. Staff were friendly and accommodating. The room size was massive, and was clean and comfortable. Our toddler had lots of space to play. We loved the showers in our washroom. Breakfast was included in our stay and I would highly recommend this add on to any guest. It was a great way to start our day, and was delicious.

I wasn’t a huge fan of the self check in. The hotel seemed to rely heavy on tech, which is fine… but, I personally like the human connection of checking in. I usually have questions and I feel like if I’m paying a large sum to stay somewhere, the least a hotel can do is properly greet me and make sure myself and my party are all set for our stay. Needless to say, I loved the staff and the reception desk did make the effort to connect! I just think the self check in should be an addition to the Samuel’s services, not the norm.

Was able to check in early which was great. We checked ourselves in through a machine at reception this was convenient. Staff were able to book taxis for us whenever we needed. Room was spacious and well designed. The location was nice a little out of the centre but this just meant the area was peaceful at night. I was there for a few concerts, the chrome cast let me freely watch my own shows. Love this hotel, it’s very modern I stay here whenever I’m in Dublin.

Had a knock at the door from reception about a complaint I was being too loud but I was just getting into bed after returning to the hotel, this could’ve been a different room and the neighbours got confused not the staffs fault. Restaurant got my order wrong 3 times I ended up eating a completely different item cause I felt awkward asking for a 4th time.

Room was alot bigger than what we expected and it was clean and tidy, the shower was so lovely and warm and the staff were all so friendly and welcoming. would definitely stay here again

Everything was fine

The security of the elevator. You had to have a keycard to operate it. Very nice.

I booked a couple nights through Booking.com and then asked to stay an additional night. The rate I paid when booking directly through the hotel was more than $50 more than the booking.com rate. It seems that booking direct should: 1) remove the middle man so there is no need to pay booking.com for a referral, and 2) Honor the price secured through booking.com or next time I will just go outside and secure another night from my booking.com app. Either way, we stayed in the exact same room under the same conditions, why do we have to pay more for the 3rd night when most hotels give discounts for staying longer?

The hotel is really good, the staff friendly and helpful. The breakfast was truly amazing, unfortunatelly we could only use it 3 times because of the early tour hours (6:30 AM opening was indeed very helpful) - we were offered pack-to-go version, however did not help a lot since we could not eat properly on the coach bus. All in all, the stay was great.

One thing which was not resolved, was that one day (probably forth day) I explained front desk that the washroom power outlet did not work at all (and was the only one accepting european / north american electric shaving machine power cords) - the note was taken, however no-one came back to me to ask if it worked or confirm this was addressed at all - and it was not. Also some junior staff members did not understand properly when asked about check-out process.