Felt like a spa retreat. Arrived in the early morning to stow our luggage before check in and our room was ready so they let us go in then. I love that. Beautiful rooms wonderful restaurant. Will definitely come back.

Modern, clean, great service, the room had everything needed, the breakfast cafe were had an amazing selection and great coffee.

Absolute nothing.

No bath in the room only shower. Spa fully booked. No pool.

Loved everything about this hotel. I travel to SF a lot and 1 Hotel is by far my favorite. Front desk staff went above and beyond to check me in even though I was early. The location is perfect right by the bay. I had a room on the 6th floor facing the bay and it was spectacular to wake up to that view. If you’re on higher floors the noise is just like white noise. Amazing viby restaurant and bar downstairs too. I’ll definitely go back!

I stayed at 1 Hotel in San Francisco and absolutely loved it! The place is beautiful and has great vibes. My room was comfortable and spacious, with amazing views. Big shoutout to Christina for the surprise cake and note-such a nice touch! The food downstairs was delicious too. Overall, great vibe, awesome service, and yummy food. Highly recommend!

Beautiful hotel. We had a waterfront king which had a lovely view. Spacious room with a very comfortable bed and very nice bathroom although no bathtub. Staff were very friendly and helpful. Lovely outdoor patio. The location was perfect for us as we were there to attend an event at the Embarcardero building a short walk away.

My only complaint is that the bar closed at 10pm on Saturday night which seems silly for a hotel.

1 Hotel San Francisco is safe and excellent in Embarcadero, near Pier 39 and Fisherman Wharf. Convenient for travelers and business trips! Also, close to the train station, MUNI & Bart if you need to commute without Uber & driving. Walkable to other famous destinations! Weather: a bit cold and windy area since it's next to the Pacific, so bring an extra jacket if you walk. - Ambiance: beautiful, tropical, with many plants and a dimmy hotel! - Rooms: depends on which one you book. Generally, they are well-decorated, but unfortunately, they're not that tech savvy even though they're in tech city! The hotel provides its brands with products in the rooms, such as shampoo, conditioner, body wash, bottled water, robes, slippers, etc. - Noise concerns: I'm a light sleeper, and my room is next to the AC and on the 5th floor. I heard no outside noises from the street or the following rooms. Maybe I got lucky, or nothing happened on Thursday night while I stayed. - Sizes: Hotel size is average, so the room is jammed up, but it may be more significant when you pay more. - Customer service: from the valet to check in, dine at the restaurant till check out. Everything was excellent. - Restaurant on the ground floor and is beautiful within & outside dine-in areas. The vibes are relaxing and bright during the day & dreamy at night! - Additional services: They offer drop-off service within 2 miles for guests who want to travel and first come, first serve. You can call in advance to request in advance with the front desk. I used this service, and the car is new and smells great!

One thing the hotel needs to improve is the request for the drop-off service. It would be better to request that guests be able to put the drop-off address so the driver knows and navigates better. I was asked almost eight times whether it was within 2 miles. It made me feel like 1. They don't trust me 2. Answer over & over again. I expect more from luxury hotels with better operations and high rates

Great staff, great location - the food was excellent and the rooms were clean and comfortable.

Our room had a blackout blind but not a curtain so lots of street light and then early morning sun when your trying to sleep and the room was noisy from the road. Also the pillows were super big and hard -

The hotel is beautiful, love all the plants and greenery. The restaurant was delicious, we did room service one night and lunch in the patio another day. We loved the room decor. Very clean throughout. Big lobby with seating. Valet was quick and friendly. Will stay again!

Nothing!

The hotel is absolutely unique and modern in the best way. Everything is up to date and they truly make you feel special without making you feel like you are in a setting where you don’t belong (if you get what I mean).

I think they should make better use of the wonderful terrace/rooftop space they have but maybe it is due to city regulations. (I would open up a bar there! It is amazing!)