Basic hotel,clean warm room ,including toiletries, hot shower,fast wi-fi,comfortable bed good location (walking distance to city center).

They asked me CHF 10 for early check in,when there is a room available..Then I asked them to leave my luggage in their luggage room till check in time.They answered me ''Yes, you can drop your luggage before check in.''There is no mention of a payment in this answer. As I arrived at 10 am. to the hotel,they asked me to pay CHF 5 for leaving my luggage in the luggage room untill check -in time.I didn't find it fair at all.

As the name suggests, this is a budget-friendly option for travelers. It's ideal for those whose primary focus is exploring and experiencing their destination rather than indulging in luxury accommodations. The hotel prioritizes safety and cleanliness, providing a simple and comfortable place to rest after a day of sightseeing. However, the rooms are best suited for single travelers or couples due to the design of the toilet and shower doors, which offer limited privacy. Overall, it's a practical choice for budget-conscious travelers looking for a safe and clean place to stay. Overall, our stay was excellent for a budget hotel. The staff were very welcoming and provided great service throughout our visit. A special shoutout to Joyce Baumann for your outstanding assistance—thank you for making our stay even more enjoyable! We appreciate the hospitality and would gladly recommend this hotel to budget-conscious travelers looking for a comfortable and friendly place to stay.

The location was perfect for us. It was a short bus ride from the train station. There are restaurants and a small grocery store next door. The hotel offered a free bus/train pass (locally) although we only found out about it through another guest. We had already spent two days purchasing bus tickets when we found out. The bus stop is right across the street from the hotel. There is a breakfast served at the hotel but it is pretty limited for the cost - bread, cereal, boiled eggs, ham, cheese, coffee, tea and juice. The staff was very friendly and helpful.

We booked the family room for four adults. When we arrived the room was so small there was no way we could all fit. In addition, the toilet had no lock and the separate shower which was open to the room had a semi frosted shower door so everyone else would be able to see you showering. We had to purchase an additional room which was a little larger but still small. It would work for parents and two children but not for four adults traveling together.

For an overnight stay in a safe area within walking distance (about 10 minutes) of the train station, this was an excellent hotel. A bus stop is across the street. The beds were firm, quite comfortable for us. everything was very clean. The staff was very friendly, spoke English, and provided flat bed sheets for cover upon request. There is an elevator.

There was only a little space to walk and place luggage around the beds, and there were no chairs and no closet/wardrobe. There was a shelf by the window and hooks for coats though and the room was fine for us since we walked around the beautiful Old Town in the evening and left in the morning. There were many people in their 20's, much younger than we are, visiting in the lobby, which wasn't a bad thing but is mentioned in case someone wonders about how quiet the hotel is We had requested a quiet room and our room and hallway were quiet.,

- Location is fairly good (only about 15 min. by foot to the trains station) - The room was clean - The staff was super helpful - Internet worked surprisingly well - Free bus ticked was a nice bonus

- Price is completely disconnected from the hotel's standard. - Parking is a fiction. It's so tiny that you can safely assume it's like a lottery. - There are no parking spaces available nearby. If you would like to use a legal public parking, it's a bit of a distance. - Check-in takes a long time as there was only one person at the check-in desk during peak hours.

nice n clean good communication

room size very small

I have been staying at this hotel during my Luzern trips since a long time. I find it very convenient to access the city with bus No:4 and they provide a bus pass too. Also, there are some good restaurants nearby especially the Panda restaurant close by run by an old couple. Very friendly and helpful staff. Car parking available though at a cost. Clean roms and comfortable beds..

When we were checking in, we noticed that the toilet door was not closing at all and also noticed there were no latches.. We went down and informed the guy at the reception - Marco. He was very helpful and proactively checked a few other rooms, and moved us to another room. Thanks to Marco, all went well..

Clean room everyday staff is helpful Their is luggage room and hot water provide in common dining area Location is veery close to bus no.4 stop just across the hotel

The bed is comfy but it’s not so stable when you sit on the border the bed lay down that cause you to slide or fall from the bed and the shower room door is quite transparent so you will have to ask roommate to turn away

Room, breakfast, bus stop close by. Tourist pass for free use of public transport.

We only heard about the tourist pass for free public transport when we arrived at the hotel. It would have been nice to know about it and get the pass before our arrival. It would also have been nice to know which bus to take in order to get to the hotel from the train station.

Front-desk staff are helpful and smart, always with smile. It was raining when we stayed at 31/5, wanted to take bus to the Train station nearby for viewing, the girl proactively gave us a free tacket in zone 10, then we had an excellent bus trip in the raining day. Room are clean, shop and supermarket are located nearby, will stay again.

Room is very small, no place for keeping our luggage, except put it under the bed. We need to pay Chf 10 deposit for borrowing hair- dryer. Lack of room service(no intercome connection with front desk).