Big room. Good breakfast. Loved the on-site restaurant. There's also a limited room service menu that you can order on the phone and pick up at the restaurant and take back to your room. Reception staff were flawless.

Bad soundproofing between rooms. Never heard back how to get the shuttle from Gatwick, so I took a local bus and walked 5mins. I took the shuttle back to Gatwick the next day, costs £5 (runs approx every 45mins). Room smelled a bit stuffy. No one picked up the phone when I called twice to order room service, but went to restaurant instead.

The hotel is very good, the room is big and the bed is very comfortable. The hotel was very quiet so easy to sleep.

The shuttle bus went once an hour and wasn't very convenient. I thought the hotel would be closer to Gatwick as it looks like it's hugging the airport but it's on the other side from the terminals. I also didn't like that Booking automatically assigns exceptional to the hotel so I had to write this review to not give a false impression to new guests. The hotel is good it's just the shuttle bus that was an issue.

The staff were attentive, professional, polite and made me feel like my status as a customer was important to them. There was not a single moment during which I thought the staff were not doing exactly the right thing and with a pleasant demeanor.

I would have appreciated a very specific description, with photos, of how to find the hotel shuttle at Gatwick airport, and what cost I should expect to pay for that transport option. I believe that future customers would greatly benefit from such information being easily obtained on the Booking website, as well as on the Hotel's website.

Really stylish hotel not too far from Gatwick airport, the rooms were a good size with a comfortable bed and ours even looked out over the runway. There was a restaurant on the ground floor however we didn’t eat there and ordered food instead (good options on Deliveroo/uber eats etc. The hotel is in a good location as it is the last hotel on the shuttle bus back to the airport, however this does mean that it is the last of five when taking the shuttle from the airport to the hotel.

As expected the restaurant prices were extortionate hence why we ordered food. The shuttle bus is around £10 return so factor this into your costs should you stay here.

10 min shuttle ride to Airport! Hotel is nice and gives good vibes.

The rooms and area where we stayed smelled of cigarettes. The receptionist claimed it was a non-smoking hotel, but there was definitely a smoke odor.

Only open a few weeks, staff were extremely friendly and helpful. The rooms were immaculate. No noise from the airport so a great nights sleep.

Tricky to find the bus from the airport. Ended up paying for a taxi that was quite expensive.

The hotel staff were really quick when you ask for something and even the bus driver was really helpful. They also made me aware of perks I can have due to my work if I stay with them which was really helpful should I need to stay again. Many options on the food menu aswell with allergens stated clearly which was helpful for me

nothing really was wrong. My lamp in my room didn’t work but I didn’t mind, I’m sure if I asked the reception would have changed it for me as they were so helpful. An amazing hotel

The hotel was nice, clean, stylish. My bed was super comfortable, and I liked the toiletries. I had asked if it would be possible to have an iron in my room on my arrival and they had not forgotten, which I thought was great. The staff were very frendly and helpful.

This hotel and staff were great, but for a hotel that is marketed as being at the airport, I have to say it was a bit of a trek away - not absurd, but still there are other hotels that are directly at the airport that would be a lot easier to get to and from if you have a super early flight like I did. The hotel was totally fine. But keep in mind it is not at the airport and definely not within walking distance.

Staff very helpful, smiling, smart and take pride in their work. All areas clean and organised with excellent decor and felling of being in a distinguished hotel

I stayed at Radisson RED London Gatwick Airport recently, and I have to say, I was super impressed. The hotel has such a cool vibe, really modern and stylish. It’s also super convenient, being just a quick shuttle ride from the airport. I didn’t have to worry about getting to my early morning flight, which was such a relief. The room was awesome! It had a really comfy bed, and the shower was huge and super refreshing. Plus, I loved the Smart TV with Chromecast, such a nice touch when you’re relaxing after a long day of travel. The mini-bar and free Wi-Fi were really handy, too. Breakfast was great, plenty of options to start the day right. I also grabbed a snack from the Grab & Go, which was perfect for when I was in a rush. The staff were lovely and made checking in and out easy. Overall, if you’re flying out of Gatwick, this place is the perfect spot to stay. Stylish, comfy, and everything you need for a hassle-free trip.