Hubby and I had a super relaxing birthday weekend. Arrived in the morning for the dayspa (bonus was having the room ready by the time we arrived), then spent the rest of the day at the swim up bar (yummiest pina colada I have ever had). Breakfast the next morning was half the price if you book it before the day you eat (which the staff alerted me to which I appreciated - may just be for their Marriott members but it's free to join anyway). Their Italian ricotta hotcakes with honey and pistacios for breakfast were to die for!

I always check the bill and glad I did as they nearly charged full price for breakfast still, just had to remind them that it should have been half the price as I pre-booked. The signage to find Settimo the restaurant for breakfast was difficult - we ended up walking in through the exit. Each level didn't have a sign when the elevator door opens, so we kept incorrectly reading the opposite elevator number thinking that was the level we were on, confused us a few times! But really it wasn't an issue.

We have enjoyed great customer service on holidays before…. BUT, the Westin was something else! from the concierge staff, Charles Bar staff, poolside staff, room service staff, maintenance staff- ALL of the Westins employees made us feel like nothing was too much trouble. I honestly cannot get over how amazing all of the staff were and definitely made this stay not only enjoyable… but memorable!!!! The rooms were beautifully appointed, bed and linen were superb. The hotel was super clean and had live bands and DJs in the pool. Not to mention room great pina coladas!!!!!! Close to shopping district, Casino and botanical gardens. This hotel is a must, and we cannot wait to come back!!!!

Sad we didn’t stay longer!

I stopped in Brisbane for two nights when I first arrived into Australia. The hotel is exactly what you would expect for a Marriot- clean, sufficient and comfortable. The rooms are spacious, bed is very comfortable and overall very clean. The staff on front desk were also very friendly and welcoming. Valet parking for ease and great location- can walk to the riverside/ shopping and anything else including airport is not a far taxi ride. As I was there for a short time, I didn't get a chance to check out the pool and I always prefer to have breakfast at local cafes so did not include this in my booking.

I arrived late with 3 suitcases, no porter so I had to take care of my own luggage.

Location and room were awesome. They left a plate of deserts for our anniversary which was a lovely complimentary gift.

There was no bar staff at the pool which was disappointing. We had planned to swim up to the bar because it t was so cold and for the experience portrayed in the images of the hotel. There could have been music at the pool too. Also the cleaners entered the room before we had checked out which was alarming as I was getting changed. The shower had no body wash stocked. The card on the gifts for our anniversary said Mr and Mrs Bennett and unfortunately we are two females. I suggest gender neutral cards to avoid this. It was funny though so no harm was done.

loved the location, walk everywhere. beds were very comfortable. shower was supurb, along with products from molton brown. the pool area and gym were top notch. we all enjoyed the breakfast. loved being able to order our eggs as we wished. barista coffee fantastic. our daughter loved her iced chocolate to go. faye s the front desk was so friendly. The breakfast attendant from Peru was amazing, nothing too much trouble. Valet parking attendants were very professional. we would definitely stay here again

there wasn't anything we didnt like

The bed was extremely comfortable. Staff were really helpful and kind. We were given a room with a tub which was really helpful, considering we had children with us. The pool area is really beautiful, loved the beds. Lovely seating and the swim up bar was great. Also, great coffee!! Loved that we weren't given a portico, but an actual cot with a proper mattress. My baby slept so much better than he would have in a portacot.

Everything was fab! Any issues we had (our keys stopped working) were immediately sorted.

From the time we stepped out of the car the staff were friendly and attentive.We had a lovely stay! The location was perfect, making it easy to walk around . The hotel was quiet and spotlessly clean, providing a relaxing environment.The bed was incredibly comfortable, ensuring a good night’s sleep. The Club lounge on the third floor ,the pool,swim up bar & Sunday Music were all fantastic. Highly recommend this place! Definitely will be staying here again.

The Westin was phenomenal with customer service at reception on arrival and departure. Ivy on reception gave such care and attention that she made our stay perfect by her service. Superb location and exceptional clean in all areas. Hugely hospitable and friendly.

The club room had little selection of food and was not replenished. This was the biggest disappointment and not like other club rooms in other hotels. Staff worked hard but food in club room lacked selection for the price paid.

Personal attention from Emily with room upgrade and choc strawberries and wine gift to celebrate our anniversary on arrival. Staff very attentive with early check-in; fantastic outdoor pool, excellent buffet breakfast (with delicious field mushrooms) and smart décor.

Entry door to our room scraped noisily when opened; no clock radio/alarm or sound system (USB or radio) on TV except for a Bluetooth speaker (which went off in the middle of the night); coffee and breakfast was very good but same every morning. Some basic printed information in the room about the Bluetooth speaker/alarm and the amenities and transport (bus/ferry) options, and a city map would have been helpful.

Easy car access from the street and immediate attention to guests. The cafe and bar very convenient, the service here was great also. The king room was very well presented and clean. The close-up make-up mirror always a big plus if you wear glasses😅 as I have noticed many hotels have neglected these in recent years -👍

Not really much to complain about, but Amenities😌 like a few complimentary biscuits with the mini bar would have been a nice touch when we made hot drinks, and shampoo and conditioner in large refillable bottles which could have been touched by so many guests.