The service is something we have never experienced anywhere and we visited a number of 5* hotels. Outstanding is a small word to describe it. Unique experience!

The staff were really warm and the service was impeccable. Not only do they cater to your every need within the hotel, they also proactively offer to give recommendations to help you adjust your travel itinerary to make the most out of your trip in and around Lisbon. My wife and I really appreciated the small little touches like free drinks and snacks all day long at the lobby, free snacks and drinks in the room (everything in the room was complimentary and refilled twice a day), as well as the free and informative guided tours. We stayed for 5 nights and looked forward to coming "home" to the hotel every evening to see what new snacks were provided at the lobby (e.g. freshly made pancakes, hotdog stand, ice-cream machine, local snacks, etc). Breakfast at the hotel was also really good. We especially liked the eggs benedict.

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Everything! Can't say enough about the staff and how everyone made us feel at home. The daily city tours provided by the hotel was just one of the perks that put this hotel on top of its class. The breakfast was amazing I loved that it was made to order and not a buffet. Offering nightly wine and appetizers along with all the wonderful snacks that were available throughout the day was a special treat Another plus, we had a complementary beer, water and sodas in our room and it just made it that special. The hotel is close to all the main public transportation, walking distances to the river and historical sites. Many shopping areas in Baixa-Chaido. Loved the location.

One thing I would suggest is to upgrade the electrical plug with some USB. Thank God I brought some converters to charge my phone and laptop.

Excellent location Comfortable and clean Very pleasant and helpful staff

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I loved everything about this hotel! First and foremost the staff - they work incredibly hard to provide first class friendly service. They go out of their way to make your stay special and cannot do enough for you. By far the best service I have ever experienced in a hotel. When we arrived we were given a free upgrade and breakfast package, which was a pleasant surprise. The location is perfect, close to the waterfront and to one of the main squares which leads you towards the city centre where restaurants and shops are plenty. There is a tour bus that stops just opposite the hotel. We also did the walking tour that the hotel organises for free, which was well worth doing. We were taken to see the Christmas lights and Christmas market and really enjoyed the company of the tour guide. The hotel is immaculate, with lots of nice customer experience touches such as the complimentary sweets and ice cream machine in reception, the bowls of fruit and nuts around the hotel, the coffee machine and soft drinks in the lounge and the tasting hour each evening. On the lower floors you can see parts of the original wall that stood there centuries ago which they have curated into an exhibition along with other artefacts. Breakfast was plentiful and we also ate lunch and dinner here during our stay, which were both delicious and good value for money. I cannot recommend this hotel highly enough.

The bed was very large and spacious but the mattress was very firm, a bit too firm for me.

We had a pleasant stay in Lisbon. The room service and reception were very good, and we especially want to highlight Ester, who gave us a walking tour—she was extremely kind, friendly, and truly the best staff member at the hotel.

However, the breakfast was disappointing. The variety was very limited, it was not a buffet-style breakfast, and the service was quite slow.

What a fantastic place! Great service by every employee at the hotel. Everyone would go above and beyond to help us and make sure we enjoyed our stay. We loved the facilities and enjoyed the free walking tours provided by the hotel. Also enjoyed the free snacks provided in the room and at the lobby specially the soft serve ice cream. They were even flexible when we had to cut our trip short a night due to unforeseen issues and refunded the one remaining night. Would definitely recommend this place.

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Nuno was our tour host at Corpo santo. The hotel offers free 2 hour walking tours to sign up for at 10:30 and 4:00. We walked up to the castle, he took multiple photos of us. He was excellent in explaining the history of the hotel and the city. The hotel is absolutely a 5* in every aspect. I would give it 10 stars! At 5:30-7:00 is happy hour every day with wine tastings and free cocktail. The lobby is filled with an assortment of candy, an ice cream machine, hot dogs and canapés and cake slices. A very convenient location and 5 minutes away from The Time out market. The room has a window that is sound proof from the outside noise, the a/c is excellent, our room was very cold the way we like it. The hotel management knocked on our door twice each day to ask if they could get anything for us. And at night, they fix your bed. The towels are extra large and nice. I think the mirror must be fog free. And the makeup mirror is great. Many English speaking channels on the tv, many lighting choices for the room, the pillows, linens and bed are perfection. Our room had a gorgeous hand painted signed mural on the wall of a scene in Lisbon. They furnish bathrobes and slippers. The bathroom shower is an amazing experience, the shower is a rain shower head and there’s buttons on the wall with your choice of green lights, red lights and relaxing music with sounds. I’ve never experienced it in any other hotel. And the bath gel and hand lotion from Molton Brown smells so nice I’m going to find out where to purchase it, especially relaxing ylang-ylang. The mini bar is filled with complimentary drinks including cokes, Fanta and sparkling water. There’s a nespresso coffee machine and also hot water kettle for tea and Nescafé. You also get a complimentary midnight snack available 11:00-7:00a.m. at the reception- soup of the day, sandwiches,cheese and smoked sausages, fruits and desserts.

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An exceptionally comfortable stay. Every little detail was taken care of right from the reception to the room. Ester at the guest service was extremely warm and helpful. The highlight is the walking tour in the morning as well as in the evening which helped us know the city as well as get around on our own. The list is endless… food, service, cleanliness, location everything was perfect!

Can’t think of any.

Everything was just amazing. The staff is super kind and friendly, the hotel is so special. I came with my husband and my daughter. Everyone was super friendly and kind. The barman in the hotel let my daughter made a Moctail behind the bar, at the welcome we have received a nice welcome surprise and every day the cleaning ladies left us something small in the room. The reception area is also very cool, you have lots of snacks and ice cream all the time. Lovely breakfast and very nice spa area. It couldn’t be better.

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