Great location and fabulous, very friendly staff. Breakfast was delicious as was the evening meal. Very quiet room, didn’t hear any noise from outside or adjoining rooms. Beautiful hotel. Smelt gorgeous on arrival.

The only complaint was as we had arrived slightly early we were able to check in but the fridge with the mini bar hadn’t been refilled. We were told that would happen shortly. On leaving the hotel at 7 we still hadn’t had it replenished so asked staff on the way out if it could be done then but on coming back to the hotel at 10, still nothing. The message in the room was everything is on us, well nothing was on you as there was nothing to be had and it’s very rare you don’t have to fork out for the items in the fridge so I thought that was a bit unfair , especially what the room cost for one night

The locations is ideal, with two Underground stations and train station right there, and most all of the tourist sites within walking distance/less than one mile. The room and bathroom were spacious enough, and the windows kept out the street noise. There was a coffee bar for a quick purchase, a restaurant, and a bar on site.

The bed was firm, so as a side sleeper, I eventually woke with sore shoulders. The ceiling is thin. We could hear the person above walking around. The doors are heavy, so a lot of banging doors in the morning.

Very nice atmosphere in the house, friendly staff, great location, everything in the immediate vicinity (sights, supermarkets, restaurants, pubs, local transport). We (one adult two children 17 & 13) felt very comfortable. The fold-out sofa was ok for a 13 year old.

Unfortunately, the water from the pipe is very heavily infused with chlorine, but is not at the hotel but is typical in London, but free minibar in the hotel unfortunately no water dispenser. Shower in bathtub, unfortunately the window does not close well so always water on the floor after showers. Hotel looks from the outside unfortunately not as beautiful as on many pictures, inside but impeccable

The location is unbeatable, within walking distance of a wide variety of activities (museums, sightseeing, shopping, theatres...) and with a wide range of transport options on the doorstep. This was my third stay at the hotel - the first, was some years ago when it was the Amba, this was the second year running as the Clermont. I asked for the same room if possible and was very pleased to get it. The Studio room is very spacious, the bathroom well laid out, the bed very comfortable. Having a sofabed so I can put up friends for the night is a great plus and the free mini-bar is a nice extra. The great view is another bonus. Service is consistently good in all departments. The restaurant is a beautiful setting, the breakfast buffet is very good and the food in the restaurant is good too, although the menu could do with some variation - it was exactly the same as last year.

The only problem is that if you're on the Trafalgar Square/Charing Cross side of the hotel,there's quite a lot of noise from the street, particularly from buskers so loudly amplified that the double glazed windows don't block the sound. This can go on until late at night, which is quite annoying, and unfortunately the hotel can't do anything about it (ruling from the local authority). Rooms on the other side of the hotel will be quieter, but if you want the view, you have to put up with the noise.

The staff were outstanding quite possibly one of the best staffed hotels I’ve stopped in

They were doing renovations in the room next door

Room was spacious, quiet, and clean. The location was fantastic and in walking distance of Trafalgar Square, Leicester Square, Covent Garden, Soho & Theatre District, etc . Dinner before a show at the hotel restaurant was delicious and the view of the Strand was amazing! We will definitely stay here again.

Staff are exceptional, polite, friendly, helpful. Location perfect for walking to Westminster, Covent Garden etc. Shower was lovely, nice shower and hair products, room clean and nicely appointed. Complimentary mini bar a nice touch with soft drinks and snacks. We overlooked The Strand so the view was good. Definitely order breakfast from the menu rather than the buffet, excellent poached eggs etc. Loved the lights up the staircase at night! Birthday chocolate cake a lovely surprise! 😊

Surprised the Delux room didn’t offer complimentary cosmetic cotton pads/buds , body lotion or dressing gowns/slippers. One loose floor tile in entrance to bathroom, not a problem but noticeable. Quite noisy at night from traffic/sirens/ people. Lifts not sufficient for amount of guests, we often gave up to use the stairs, even when checking out with our cases. Breakfast buffet, a bit on the cold side, bacon chewy and egg yolks cooked through. Difficult to get this right though! Cooked to order menu a must.

The people at reception and the concierge were all so professional, helpful and nice. Housekeeping kept my room spotless and as neat as a pin. I had a small refrigerator in my room and it was stocked daily with bottles of water, soda and snacks. Breakfast was included in my room rate so I asked room service bring it early every morning so I could get a jump on the day. The location was perfect to see all the major sights in London either by walking or by taking the Charing Cross or Embankment underground. I will definitely recommend this place!

Nothing. It was perfect!

Hotel was lovely, room was lovely

Unfortunately being on top of the tube station we could hear the rumble of tube trains throughout our stay. Wasn't loud enough to prevent sleeping but I could see it would be an issue for some. Also due to a bit of what I feel was a language barrier when ordering food in the bar, I was presented with the wrong dish even though I was quite specific over what I was choosing, however the staff member was very apologetic and after a short wait I was given the correct meal which was delicious. We were also given 30% off the food bill for the little blunder which I was more than satisfied with so overall not much to complain about

The property is outstanding and in a perfectly central location for all london major attractions. The rooms are big, bathrooms wonderful and beds comfy. The Breakfast buffet was outstanding and the gluten free option really good. The reception staff could not have been more helpful especially when helping with a late checked out and baggage storage.

Can I suggest the reception staff train a number of the breakfast waiting staff to smile! It costs nothing and makes the start of the day even better. Disappointing that there were no bathrobes in the room, we could have requested them but there was no time.