The location is fantastic. Best of all, this hotel oozes old-world charm. The roof terrace has fantastic views of the city and the aqueduct and there are public rooms full of old furniture and plants where you can read a book. We loved it. The rooms are comfortable, the wifi works great and the hotel was nice and warm. The man working on reception when we were there was friendly and helpful. Breakfast does the job but isn't anything to write home about.

The female staff working on reception while we were there we unfriendly and quite rude at times. We discovered a pest control issue in one of the rooms during the last night and when we told reception about it on check-out the next morning so that they could deal with it before the next guests arrived, we basically got told off for not mentioning it sooner. Customer service skills need work. This was a shame, because apart from that, we really liked the hotel.

The hotel is centrally located so there was lots of choice for restaurants and visiting the historic center was very easy. The staff was fantastic. The room was very large and we had lots of space to spread out. Breakfast was perfect; my husband could order his eggs the way he likes them. There was adequate heat (we visited in January). The city of Segovia has an incredible history and lots to see; worth the trip.

There wasn't much of a view from the hotel room but there is a library on the top floor with a wonderful view of the city and drinks. Certainly makes up for the lack of view from the room.

Absolutely amazing stay at this hotel. We arrived here first thing after our long haul flight from the US so we were exhausted but they had our room ready and even let us check in early. The staff were so nice and the hotel was very comfortable. They provided excellent recommendations for parking our car and getting around. The location could not be any better. It's quiet but perfectly located only 5 min walk from the Aqueduct and 10-15 min walk to the cathedral and castle. The view from the roof is really amazing. Plenty of hot water and good wifi. I would not hesitate to stay here again.

Nothing. Perfect stay

First of all - that hotel exceed my expectations. Room was good but most of all- that hotel has heritage charm- its build on old castle wall and you can enjoy exceptional view from your room and roof top deck. Also I was surprised that Frank Sinatra and Sophia Loren used to stay here during filming. Location is perfect, staff is friendly but mostly for me- view and heritage of building - amazing!!! I didn’t expect that and was surprised it was like driving Steve McQueen car or be the part of 007 old movie. Wao :)))

They painted lobby in white colour over expensive wood panels - looks modern but I am the big fan of MCM houses and hate when wood or natural stone are painted

Segovia is a magical place and this hotel is a gem on a pedestrian street. Excellent location, especially since we were traveling by train and taxi, so we did not have to contend with parking a car. We were especially grateful for the special attention we received from the tall young man at reception who not only called our taxi but walked with us to the taxi pick up area to be sure someone else didn't take our taxi. (National holiday the Saturday we were leaving and the historic zone in the city was packed with visitors). Over and above the call of duty.

The breakfast was a little disappointing since there were no warm or hot options. But the cost was reasonable.

The location was excellent. There were views of the Cathedral from the bedroom window and also the lovely roof terrace (where you could also see the Roman aqueduct). The breakfast was plentiful, with a wide selection and good quality food. The waiter in the breakfast room was friendly. The bathroom was sizeable with good lighting and a magnified shaving mirror.

The fitting the shower was attached to was not capable of staying in place higher up, it would always slide down to the bottom. The result was you could only stand underneath the shower with the shower held in one hand.

Super good location. Lovely rooms which were very clean. Rooftop terrace was lovely to go up to and sit and admire the view.

Breakfast was in a very shabby and dated room and wasn’t up to the same standard as the rest of the property and experience. For example there were a few yoghurts in the fridge that were out of date. Would probably give it a miss and just pay for the room and then go to one of the many local cafés for breakfast if I were do go again.

Great location even with a car - valet parking was excellent value for money. Fantastic front of house staff who informed us of the festival that was going on and marked up a city map for us. Room was spacious, modern and very well equipped with fantastic views.

Breakfast offering wasn't the best considering how good everything else was so good - let the hotel down. Drinks were poor, pastry and bread offering poor compared to everywhere else on the trip.

The staff were exceedingly helpful during our stay. We arrived way earlier than intended and had hoped to leave our cases, but they instead made our room available immediately. The reception staff took time to give us directions to important sights and ensured we had everything we needed. The room was comfortable and had everything we needed, and they had a beautiful rooftop terrace with views of the town which we made use of twice during our stay. Highly recommend.

Location excellent/could walk everywhere, room fantastic with a view of the Cathedral, comfortable bed and pillows. Nice size. Very clean. Hotel had an elegance to it.

The coffee. The breakfast choices were great and the staff in the breakfast area was wonderful. Eggs to order was even offered and were very good.…BUT the coffee was the pod-coffee, not good. It’s bitter and I would never drink pod coffee in my home. We would still stay at Real Segovia again.