I chose this hotel for its comfort, location, and facilities. Despite some early reviews mentioning minor issues, such as the spa not working - it still wasn’t. I was overall pleased with my stay. The positives: the hotel is impeccably clean, beds and pillows are high-quality, and rooms are very quiet. The location is convenient, close to public transport, and surrounded by parks. Room service food and at the cafe was fresh and tasty, and most of the staff provided excellent customer service.

However, there were inconveniences. My room’s air conditioning didn’t work, requiring multiple maintenance visits and ultimately a room change, which disrupted my plans. Additionally, I experienced some miscommunication with reception, including a delayed taxi that wasn’t monitored, causing me to be late for an event. These issues affected my overall satisfaction with my stay.

Lanson Place was our base for an Australia trip that included a week long break in Tasmania. The hotel was extremely accomodating and held our luggage for us during our trip out to Tasmania. As for the facilities, Lanson Place is a top notch hotel and a great base to explore Melbourne. Situated right next to Parliament Gardens, its well connnected by tram and metro rail and just a short walk away from some of the best food districts in Melbourne. The staff were amazing, the air conditioning just right, and the views from the 5th floor suite we booked extremely pleasing.

Honestly, nothing I can think of. This was a perfect stay.

The property was just in the outskirts of the cbd, comfortable walk into the city or easy access to free tram and train station. Very deceptive from the outside as they have done a great job of keeping original facade of which is a very historical building, my husbands uncle did his printing apprenticeship there many years ago. Inside is beautifully decorated in modern themes, a welcoming lounge area serviced by very attentive staff. All the staff were so polite, helpful and accommodating, complimentary cocktail was also very appreciated. Breakfast area was very boutique with combination of lounge chairs and dining tables, initially I thought I had walked into a lounge area. Good quality breakfast, eggs made to order. Rooms were tastefully decorated, a little on the small side but beautiful finishing touches, lovely bathrobes and toiletries. Overall a great experience and definitely will be back

Premium 1-bed apartment excellent with great facilities, including a washing machine and kitchen, and with views of Parliament Gardens Room 1001 on the corner and on level 10 with no noise at all from outside or other guests. We liked the integration of heritage (old front building). Staff members were pleasant and responded to our needs. Enjoyed the pool too. Simple on-off light switches, simple shower hand/rose controls, simple a/c controls, no silly i-pad for info - we dislike "trendy" hotel design where there's excessive complex technology to operate simple everyday things.

Ordered chocolate cake from room service twice but they didn't have it - a very minor point! Need a door person to help with luggage as there are steps at the front door. Otherwise everything was great!

I stayed at this property with my five-year-old daughter and had a wonderful experience. The property is absolutely beautiful, and the rooms are spacious and well-appointed. Ours included a convenient kitchenette equipped with a coffee machine, toaster, and even a washing machine—perfect for families traveling with children. The staff were exceptionally friendly and went out of their way to be helpful throughout our stay. We also really enjoyed the on-site amenities, especially the lovely pool and well-maintained gym. I’d highly recommend this place for families or anyone looking for a comfortable and welcoming stay.

I love the friendliness of the staff. Service is amazing. Nothing is a trouble even when things go wrong.

Didn’t receive maple syrup with our pancakes. Twice sent the strangest butter smokey sauce instead that was awful. Staff very apologetic as we specified maple syrup but I couldn’t get the taste out of my mouth. Was also surprised not to receive a complementary drink in the bar upon arrival. We stayed a couple of weeks ago and received one so I thought as a return guest we may considering we had two rooms booked for two people. Perhaps it wasn’t long enough a stay.

The location was perfect as we had easy access to the tram network. The staff were amazing and our room was too. We had a view of Parliament gardens which was nice for our first trip to Melbourne. Breakfast was included in our room booking, the food was faultless and a nice start to the day. We were very happy with the service we were provided at reception, in the lobby bar and the breakfast room. The prices in the hotel restaurant were very reasonable for food and drinks. We would book this venue again if we return to Melbourne and would recommend to friends and family.

As the room was an apartment with a kitchenette, it has most of the things you need for a short stay, however a tea towel would be a handy inclusion as the dishwasher may be useful for larger loads but not just a couple of things. We also had an issue casting our streaming service to the television from our Apple devices, we could connect okay but the audio was sped up to chipmunk speed. This was not a major concern, just feedback

Our first time staying here and we will be back. The hotel is situated in a heritage building (facade) and ultra modern rooms built on the back. Our room had an amazing view, whilst being super quite and private. Breakfast was fantastic with enough choice for anyone with dietary concerns. Staff were super efficient and friendly with plenty of time to answer any questions we had. Facilities were fantastic -a 24 hour gym and lap pool with spa, which we made great use of.

Nothing! A few scratches on the wall of our room (from previous guests who must have dragged their suitcases over to the window which is strange as the wardrobe by the door has plenty of room).

This is our second stay. We love everything about this hotel. The service is exceptional, the food, the interior design is beautiful and the location is at the beautiful end of town just minutes to everything, but far enough away from chaos.

What we liked least, was an inconsiderate guest who allowed his little girl (not her fault) to make as much noise as she liked, run around the restaurant, sliding chairs all around the restaurant, and getting under the poor waitresses feet. Whom I might add was run off her feet because she was alone, as they were short staffed. All the while he sat on his mobile phone ignoring her and expecting the busy waitress to manage his child. Her mother was in her room, probably desperate for a break if his behaviour is any indication of how he conducts himself at home.

Very friendly front line staff. Location was handy to everything we needed. Used restaurant and room service for dinner each of four nights we stayed as menu was same in both areas. The food was excellent and there was a wide range to choose from.

Our apartment was not serviced until mid to late afternoon except for the day prior to our leaving when done in morning. Would prefer mornings rather than afternoons. Some items were not replenished a few times and had to ask. However I could not fault the cleanliness of our apartment.