The staff were friendly, the room was comfortable and the air con worked well. The proximity to the wave pool and lagoon plus restaurants was a huge delight. Definitely would stay there again and recommend to friends.

The bar fridge wasn't replenished every day. There was no microwave. The wave pool didn't have the high waves as promised. The pool at the hotel was in a cold and dark area and not inviting. It didn't have any sun.

I love the location of Vibe as it is near the wave pool, the beach, the restaurants, the park for walking. I would have prefered that the room was cleaned and fresh towels bought in. I had to ring for them and I think they were pretty busy. The bed was comfortable and the room was reasonably quiet. staff were very nice.

Mainly would have liked room cleaned. I am not sure if they do this daily but for the price I believe room clean and fresh towels are not unreasonable.

The room was very large compared to others we have stayed in. The bed was firm but not too firm and a welcome change to others we have experienced. Being on the waterfront means everything is close to hand. The staff are excellent and very helpful. The wave pool is almost right outside the front door which makes it the ideal place for people with children or toddlers.

There is nothing we can fault with our stay at the Vibe.

location was amazing, right on waterfront, view form room is stunning, bed was large and comfy, rooms are dated and could do with upgrading espicawllly bathroom, still has a shower over bath, carpets need upgrading, staff were very helpful and friendly

Rooms in general are outdated, carpet need upgrading and both room need upgrading, shower over bath wasn't idea,

Hotel is in a great location on the waterfront, close to restaurants and cafes. The onsite pool is lovely and private while giving you a view of the waterfront. The onsite restaurant was convenient for breakfast for early tour pick-ups and had good coffee. It was only a 10-minute walk across the skybridge to get into Smith Street or to the pier for cruises and more restaurants.

nothing

Convenience and customer service. The location is amazing and perfect for the kids. All I mean every staff are excellent. Always ready to support and very professional. We do think everyone needs a praise if not a raise :)

Some utilities are kind of old and need proper maintenance. For example, the toilet wasnt working perfectly. But this issue was politely acknowledged. We can also understand some staffing constraints in terms of maintenance works as it was on the NYE.

The best thing about this hotel is the location. You can walk into the CBD, catch a shuttle to the wharf or just enjoy the precinct facilities. The location is extremely family friendly (not that we had family with us) with the wave pool, water park & lagoon pool & numerous eating places.

The quality of the hotel room for the price.

Nice clean rooms, great service, and the hotel couldn't be in a better location. Thank you.

Only one small thing, I booked a room with 3 single beds but when we got there, one double and a single bed, not good for 3 guys, anyway it was quickly fixed with the help of the friendly staff, so thank you

Great room (with a view) and lovely bed and modern shower/bathroom facilities. Good breakfast area with a pancake making machine (wahoo!). Very handy for the bars around the harbour area and convenient for the Sky bridge into the town. The outdoor pool was also excellent in 35 degree heat.

All was good.

Location and great for family staff friendly

That in a four night stay we didn’t get new towels or our bins emptied for three rooms. Had to ask. And the rooms smell damp and wet. But good size rooms and easy parking and staff friendly and having a laundry was great.