Good customer service and friendly staff. The hotel is about a 10 minute walk from the train station (Oxford Road) and is close to the student population and Manchester Met University. There are lots of pubs/bars and restaurants close to the hotel. There is a Spar within a two minute walk and a bit further along an Asda. I was able to leave my luggage there after I checked out so I could spend a few hours in the city.

The weather in Manchester was really hot (May 25) but my hotel room air conditioning wasn't working. Thankfully I brought a mobile fan so that helped a bit. Breakfast was ok but the food in the big pots was very dry i.e. baked beans, scrambled eggs and button mushrooms. It was like they were left over from the previous day even though I was up and down in the restaurant by 7am. The hotel is close to a busy road and because my air conditioning wasn't working I had the window open. You could hear the noise from the local bars and lots of emergency services (sirens) were going off throughout the night.

Good value for money. No frills. Basic but everything I needed for my conference week. The staff were friendly and helpful. The bed was comfortable and I slept well. Self service breakfast options were the same every day, nothing fancy but plenty to eat to start the day. Good location for me. 10 minute walk from Piccadilly station, slightly less from Oxford Road station. 15 minute walk from the University of Manchester where the conference was held. Good location for Manchester night life and lots of restaurants within walking distance, all tastes catered for in every respect! I was able to leave my luggage for free on my last day which was very helpful. I would certainly stay again.

I was on the sixth floor which was pretty much level with the railway line between Piccadilly and Oxford Road stations so with the window open I could hear the (slow moving) trains quite easily. Also it's city centre Manchester so there's constant traffic rumble and night life. Not a problem for me and easily fixed by closing the window if you want. I didn't bother and had no problem sleeping. Something to be aware of if you're a light sleeper.

Staff were fantastic, really helpful and friendly. The rooms were perfect for what we needed, clean and comfortable beds. It's a great location, short walk into the city centre and transport links. We stayed for one night for a concert at the Etihad and campus, the staff made sure everyone knew where they were going and gave good, clear directions. We were unsure of where to park for our stay and the lady on the front desk was so helpful before we had even checked in. Great selection of drinks at the bar and even a bottle bar. We didn't try the food so I can't comment on that.

Centrally located hotel with clean and very comfy rooms. Staff were nice and gave us a top floor room which was very quiet. We saint have breakfast there but we brought our own food and use the dining area. Staff were happy to offer plates and utensils. Overall it was an excellent stay, especially for the price.

One member of staff didn’t want to let me go to my room after I told her my husband did the check in and was insisting that he come down to meet me at the reception, although I told her that the reservation is under my name but she didn’t bother to check. She later apologised though.

Good location, within a reasonable walking distance of the Academy and Picadilly Station. Room on 4th floor, no problems with noise. Room was spacious enough and had everything needed; including shower gel etc and hairdryer. Plenty of tea and coffee. Comfortable bed. Some wear and tear in the room but it was clean. Good breakfast. You do need to ask for cooked vegetarian sausages but they are worth waiting for 😁 Soya milk was available as standard. Nice midday checkout time too. Staff on reception were very welcoming and helpful with directions.

Nothing, I would stay again.

Staff were really good. Asked me what I was doing that evening and volunteered to get travel info for me I was solo travelling and they upgraded my room to a double for comfort as they had one free. Really good. Best reception experience I have had and I travel a lot.

Nothing. Really good stay. Room was great. Good location. I stay in Manchester a lot so would recommend

Close location to where we were watching a concert, close access to car parking. Comfortable bed, 2 pillows on each side. Working wifi, usb sockets, lovely reception staff which were informative and polite. Spacious room and bathroom. Large tv

Bathroom still seemed dirty. There was also a random pint glass under the bed which makes me question the cleanliness of the floor & bedding. Room got incredibly hot, but the aircon didn’t seem to work. Having the window open was too loud with passing trains and drunk people.

Always love staying at this hotel, proper close to Canal street & the staff couldn't be any more helpful.

The only downfall being NYE there was no iron or ironing board in the ironing room. People must have taken them to their rooms, but the friendly guy at reception was more than helpful & sorted this issue extremely quickly. Also didn't get offered a 5pm check out while others got this option when we were sitting waiting to leave. Found this a little disappointing as we had to try find somewhere to go for the day to keep warm.

The location was excellent the hotel was walking distance from station and canal street and if you're a walker it's brilliant walking everywhere. Brilliant time and location and brilliant hotel staff reception and access to food on site.

We had 2 issues but they were resolved. 1 was leaking sink under neath to do with plug switch. The other issue was tv channels not able to get bbc3 for traitors..lol but that's not the end of the road..not hotels fault but problems fixed when notified

easy check-in and helpful chap on reception. central location for getting about. room set up was fine and everything went to plan. free wifi was easy to access and worked fine. quite comfy bed (but no head board for comfort when sitting up). easy check out.

it was a cold day, and the window was open when I got there. I tried to heat the place up, but heating didn't work. I did manage to get a portable heater from reception. Breakfast quality was kind of as expected - good selection, but hot food didn't taste great... Room was clean, but bathroom (sink) was not properly clean. TV reception wasn't very good. When returning to the hotel from my car, I got nipped by an off lead chihuahua in reception! Luckily I had ankle boots on so didn't really feel it. Staff looked shocked, but didn't say anything - I reckon the customer needed to be informed that was not ok!!