Location is really perfect. On a quiet enough backstreet but so close to all the action and amazing nearby food. The staff are extremely helpful and nice, and speak great English. Great recommendations for food and activities. Very comfortable room.

The bath/shower leaked so after my first shower, the floor was soaked. However we told staff this and while they were unable to move us due to the hotel being full, they were able to use their onsite engineer to fix the problem first thing the next morning. So it was dealt with quickly. Otherwise it would have been a faultless stay.

I recently stayed at Hotel La Beaute Boutique in Hanoi and had an exceptional experience. The hotel’s charm and elegance were matched only by the outstanding service provided by the staff. A special mention goes to My Lee and Autumn, who went above and beyond to ensure my stay was comfortable and memorable. From the moment I arrived, My Lee was incredibly welcoming and attentive, offering helpful tips about local attractions and dining options. Her warm hospitality made me feel right at home. Autumn was equally impressive, always available to assist with any requests and providing excellent service with a smile. Whether it was arranging transportation or offering insights into the city’s hidden gems, Autumn’s dedication to guest satisfaction was evident. The hotel itself was beautifully maintained, with comfortable rooms and a cozy ambiance. The central location made it easy to explore Hanoi’s vibrant Old Quarter. Overall, my stay at Hotel La Beaute Boutique was delightful, largely thanks to the exceptional staff. I highly recommend this hotel to anyone visiting Hanoi and look forward to returning in the future.

- great location in town, located directly in the middle of the old town (but this can be difficult if you want to go there by car, the streets are closed on weekends after 7pm until around 11pm) - nice and really clean rooms - great value for money - really quiet rooms

- the breakfast did not have a great variety and the portions e.g. of the pancakes were really small (there was a small buffet with toast and jam/peanut butter, fried rice and fried noodles; in addition you were abled to order one special meal per breakfast from a menu, e.g. pancakes, eggs, phở) - part of the staff could barely talk and understand English - there were only a few hangers for clothes, more would be better - the elevator only went up to the 7th floor, so you had to walk up the stairs to the 8th floor with your bags and luggage

- great location in town, located directly in the middle of the old town (but this can be difficult if you want to go there by car, the streets are closed on weekends after 7pm until around 11pm) - nice and really clean rooms - great value for money - really quiet rooms - we were able to have our luggage stored in the hotel while we were on a 2-night-tour in Halong Bay

- the breakfast did not have a great variety and the portions e.g. of the pancakes were really small (there was a small buffet with toast and jam/peanut butter, fried rice and fried noodles; in addition you were abled to order one special meal per breakfast from a menu, e.g. pancakes, eggs, phở) - part of the staff could barely talk and understand English - there were only a few hangers for clothes, more would be better - the elevator only went up to the 7th floor, so you had to walk up the stairs to the 8th floor with your bags and luggage

Bed was comfy. Aircon was good. Staff (i.e. Ms. Mylee) were very friendly, helpful and accommodating. They packed our breakfast much earlier as we had an early morning bus to catch to Sapa. Staff also went the extra mile to decorate the room as I informed them I was celebrating my anniversary.

Water from the shower-bathtub was leaking out onto the bathroom floor somehow. Small matter though as everything else was good.

The hotel had a beautiful design and charming atmosphere. However, the most notable thing about the hotel was the staff who were always there to help with any questions. Especially Miss My Lee, who proactively took care of organising everything for us, so we could just relax and enjoy our holiday.

The room, the service the location all works well for us. High appreciation to Ms Autumn whom received us at arrival and helped us during check out too. So helpful and goes extra miles to assist us whenever asked.

We need to drag our luggage because its steps away from the main road where the taxis drop us. The alley was narrow and a bit wet. Not so pleasant especially under the hot sun.

Location and how friendly the staff were. Clara was exceptional, helping with all our needs and booking trips/taxis etc. I would highly recommend this hotel and if you need/want anything, Clara is the person to contact.

Nothing to dislike apart from leaving. But we will be back next year😀

Great hotel, good breakfast, clean rooms and in the center. I especially want to mention Niki! A very kind girl who will advise where to go and help with checkin tickets. She is very humane and positive. Nicky, you're great. I'll definitely come back when I'm will be in Hanoi. It’s a pity I didn’t take Instagram from Nika, I want to watch such positive people)

The staff was courteous and polite