The room looked nice, was clean and spacious. We had a partial sea view - we could see the ocean from the balcony - this was amazing. Quiet at night despite proximity to bars and restaurants. Good food available close by. Great breakfast - multiple options to choose from. The personnel was very welcoming, friendly and helpful. We liked the outdoor pool, was nice to chill there with the ocean view and a nice drink.

When I travel with friends or relatives, I would like to have a guarantee of twin beds available (as opposed to one double bed). In this case it was "we will do our best to accommodate your wish" as opposed to "yes, you will for sure have twin beds". We got the twin beds, but it was not clear until we checked in.

From the moment we arrived at Melia Madeira, the experience was exceptional. Despite arriving before the official check-in time, we were warmly welcomed and immediately recognised as Genius-level customers with Booking.com. Christina went above and beyond to ensure we were comfortable while we waited for our room, making us feel truly valued. Her attention to detail and hospitality set a wonderful tone for our stay. The location, staff, and food were all outstanding, and the level of service we received throughout was consistently premium. Christina’s extra support on arrival made a lasting impression, and on our departure, Laura completed that same level of care by providing us with clear and helpful information about getting to the airport, taxi options, and everything we needed for a smooth journey home. We genuinely felt special during our stay, and we promised both Laura and Christina—and the entire team—that Melia Madeira will always be our hotel of choice when we return. Their customer service and thoughtful support made all the difference and helped make our time in Madeira truly unforgettable.

Room was excellent in both view and facilities. Reception were very accommodating and informative on arrival and they were able to give us our room earlier than the normal check-in time. Location of the hotel was likewise perfect for local amenities.

The room maintenance team were a little disappointing for a 5 star hotel! They were spasmodic and often it was very late in the day in wanting to clean the room, often we had returned in mid-afternoon and when they called at 1600'ish we declined the service, as we didn't want the disruption (we always leave our room tidy and made up anyway!). Breakfast itself was a bit odd too with so many mixed vegetable dishes (were they maybe left over from the Buffet the night before?).

The hotel is reasonably well located for town and coastal walks, shopping and many restaurants. We had a hire car, so free secure parking is great. Domestic management is excellent. Room cleaned daily, nice staff, no complaints at all

We have stayed at the Melia at least 4 times. This time it didn’t feel as good as other visits. Breakfast was in my opinion of lower quality as before. Coffee was not good at times. I like mine hot. This was a problem at times. Grout was dirty in our bathroom. Tiles were broken. Kettle was broken. Nothing major, just not a 5 star feel.

Really nice hotel, big comfortable room and very clean! Breakfast option were really nice and had big variety, the same about dinner! Staff was really polite and helpful. Pretty nice gym, well equipped.

In general I would say it’s a very good 4 stars hotel and not 5 stars. Breakfast and dinning room was a bit “cold” and not luxury as you would expect from a 5 star hotel. outdoor tables were not fully available (only during breakfast ). Furniture in the room and in the hotel in general felt a bit old.

I emphasize that the location is perfect and the staff very kind.

Unfortunately, we were not pleasantly surprised. The services were not related to a 5-star hotel. On the monitor in the room we were informed that dinner would start at 6:30 PM, and the restaurant was closed, it opened at 7:00 PM, so we waited at the door, where a line of people had formed. It was unpleasant! The room should be renovated, the towels should be renewed. As an observation, the mattress protection was quite disturbing.

Very calm colours therefore easy to relax

No coffee machine in room and only one bottle of water for whole stay would expect more for a 5 star hotel

Hotel is well located and our room with additional balcony and sun loungers + sea view was excellent. Hotel staff were in general very welcoming and friendly - and catered all of our requests well. Free Parking underneath hotel also a benefit.

I don’t think the food (buffet dinner) is the strongest point of the hotel especially with 5 stars. Some nights were definitely better than others. But to be fair breakfast was good, lots of choice, omelettes, crepes/pancakes. The dining buffet perhaps needed more people/turnover as some main dish’s seemed to be left out for too long. We dined a la carte one night, disappointingly the island specialities we wanted to try (Alheira sausage to start and scabbard fish main) was not available but the alternatives were cooked and presented well. I would recommend this option.

Fantastic the room was incredible the view amazing and the whole experience above our expectations Fabulous team in a exceptional area of beauty Breakfast could not be better , the Pool bar 10/10 the bar areas great and the Pool outstanding My family loved it from 9 to 70 years

Maybe half board not the best stick with pool bar food couldn’t go wrong or Al a carte option

The room was great and Christina upgraded us to a suite, which gave us so much more space and a very large balcony. It was very pleasant to sit there in the evenings and enjoy a glass of wine. Breakfast had endless selections for every kind of food (hot, cold, beverages, etc.). The indoor pool was awesome and the hot tub was a great plus. The only negative was the fact that there is no outdoor hot tub and the outdoor pool is way too cold. The attached free parking garage is a nice feature to have.

The temperature of the outdoor pool. Not heated enough to be enjoyable.