Very friendly staff, great breakfast

Beautiful hotel with an amazing buffet breakfast, friendly staff, exceptional facilities.

Our twin room was not ready upon arrival at 15h00, waited for nearly an hour whilst they tried to find another room. Eventually got given another room on the top floor with an obstructed view of Table Mountain, not the room shown on booking.com. Disappointing for a 5 star hotel, enjoyed the rest of our stay.

Room was great. Nice size. great check-in experience with valet parking. Hotel is impressive. Whiskey bar looks great.

View of city from room was not great as looking mainly into a building fairly close by. Would book a mountain view next time. Breakfast quality was great but back room feels a bit 3 star versus tables in main lobby that match quality of hotel. Coffee was terrible. Hotel of this caliber should have a barrista and not an automated machine - and I'm not a coffee snob!

This hotel truly exceeded my expectations! From the moment I arrived, the concierge and catering team remembered me by name, which instantly made me feel valued and at ease—a first for me and incredibly impressive. The breakfast selection was delightful, and the location couldn’t be more convenient for exploring the city and tours. Every team member I interacted with, from the front desk to the kitchen, provided exceptional service. My room was spacious, comfortable, and offered a breathtaking view of Table Mountain. I couldn’t have asked for a more memorable and enjoyable stay!

Slight sewage smell coming off from the bathroom. Didn't bother me that much, and I didn't complain because I just couldn't be bothered.

Nice hotel, clean and good restaurant. Location city center. Basically, it is a five-star hotel that knows how to run the business

Be prepared. There are homeless people outside the hotel. A five-minute walk to buy a pack of cigarettes and someone trying to rob me and my colleague.

I recently stayed at The Taj Hotel and had a truly outstanding experience. This hotel combines rich history with luxurious comfort in a way that few others do. What I Loved: Exceptional Service: Staff were professional, warm, and attentive from check-in to checkout. Every detail was handled with care. Stunning Architecture: The building is iconic, with beautiful interiors and a classic charm that makes you feel like you’re part of something special. Comfortable Rooms: Well-appointed, clean, and spacious. Fantastic Dining: The food at their restaurants was top-notch, with a wide variety of choices and consistently high quality. Perfect Location: Close to shopping and sightseeing spots in Cape Town. A perfect mix of elegance, comfort, and legendary hospitality. Highly recommended for anyone visiting Cape Town.

Stayed in a Suite with a spectacular view of Table Mountain from the living room, bedroom and bathroom. Excellent service at the highest level by every staff member. I would like to particularly compliment Leandre in the Reservations Department, Giovanni and Jeremy at the front desk and Charles handling the valet service. They all for offered outstanding service at all hours of the day and night. One of the best domestic stays I've had and I look forward to being welcomed again.

My hotel of choice in Cape Town. Amazing staff and outstanding guest experience! The Taj truly values its guests, and you can feel it in the culture of the hotel and the way every staff member reflects that. From the warm welcome to the thoughtful service, everything was exceptional. Special shout-out to Rita at the Front Desk and Jacobs at the door — both went above and beyond to make my stay memorable. Well done to the whole team! The hotel is also located very close to the top spots: Cathedral, Slave Lodge, Bo Kaap. Great restaurants in the hotel (Bombay Brasserie is top notch), but also around it so you'll never run out of options. There is a coffeeshop just outside where tour guides offer free historic walk 4x a day.

I liked that I was in a room with better views of the City and Table Mountain which made the experience nice.

I was originally in a room with no views. However, upon speaking to reception they were able to accommodate me in a better too.

First time in Cape Town SA,but I travel extensively and normally stay at exclusive 5 star hotels so I wanted to experience something similar.Ambience was great and everyone was amazing with regards to the whole experience I had to break up my stay as Taj was not available from Jul 3-9,so I had to stay at another hotel until there was availability.Staff were helpful and friendly especially Tarik (concierge) as we booked a game reserve trip via his assistance.The food could be much better for a 5 star hotel,including breakfast so I was disappointed at the quality of the food. The restaurant staff were slightly confused or there was a lack of communication for a simple cappacchino which took 30 min to get to us,or they forgot to bring something we ordered as this was all on the first day that we arrived…so I was patient and they were much better on the next few days….but first impressions can be lasting so I would have more management here with new guests so the experience is always exemplary.I would also cater to guests for a shuttle to waterfront or canal walk as most international hotels of this calibre offer this as a complimentary option as all fuels the retail therapy experience and of course sales in Cape Town. Staff did accommodate a check in earlier than anticipated so was grateful.No one mentioned the membership at the Taj which would have been helpful as I had to ask about it,so I would have appreciated more info than simply being asked to scan a barcode.A noon checkout was great to have. I would definitely look to experience the Taj again as I had booked my parents here,for a week 2 years ago and they loved it,so I was eager to enjoy an equally amazing experience.

As per above comments