Amazing staff. Super Friendly and helpful. They went out of their way to help us with all bookings and transport. Shuttle to Waterfront was fantastic. Room was great with a wrap around balcony. Breakfast was great. Overall, I would stay there every time I visit Cape Town ONLY because the hotel team made us feel like home and took care of all our requests and made our stay memorable.

NOTHING. Everything was amazing. A few more wine selections would have helped but it didnt really matter when you are in Cape Town (wine country)

The location was excellent, close to Waterfront, and also to restaurants and coffeeshops. There are many handicraft stores around the hotel. It was quite safe for walking around with my kids and family.

I expected to be able to park the car at the Hotel's parking, but unfortunately there is no parking at the hotel. There is a parking space adjacent to the hotel that you must pay for it.

The overall appearance is luxurious

Ive been a regular guest at the hotel these past 2 years, and The rooms are starting to show wear. Little things like the scuffed marks on the headboard and bathroom cabinets, the kitchenette doors are hanging loose. Also, its so noisy in the area, at night. I also dont think the reception staff should be standing atound chatting loudly.

We loved everything. From the friendly staff to the amazing breakfast. The rooms were spotless and had everything we required in them. Cleaning staff were excellent. Throughout my trip, I didn't have to ask reception for a single thing not even a bottle of water. The views of the mountains from our room were exceptional! My mum got sick on the day we landed at cape town. The hotel provided excellent support. They acted so fast and were so caring. They provided us with everything that we needed for her even a doctor which came to the room. Needless to say, we thoroughly enjoyed our stay at the pepperclub hotel and we still talk about the service that we had received. We will definitely be back to this excellent 5 star hotel!

Lovely welcome from staff, the hotel is clean and modern. The location is in a busy area with lots and bars around. I'm not sure if it's safe to walk around during the night, so we didn't go out. The restaurant is lovely with regards to the main menu and breakfast. We opted for the half board option. This wasn't great as there was one menu with 2 options for main and starters. The menu doesn't change daily, so if you are there for more than one night , you're limited. We were told we could upgrade to the main menu and thought the understanding was we would pay the difference in the price, ie the hotel deduct the 380 rand from our bill which was the allowance of the half board menu, we would pay the extra. One evening, a manager came to us and thought we were taking advantage because we were ordering from the main menu. We explained that the hb menu wasn't acceptable for guest staying 5 nights and wasn't expecting the hotel to swallow the cost, we was happy to pay the extra cost from the main menu, as we didn't want to eat the same food every evening. It turns out we didn't eat for 2 nights at the hotel anyway, so they got more money out of us in the end. The manager who spoke to us made me feel slightly uncomfortable about the whole thing, but the lady manager was very nice and totally understood our issue. The pool area isn't the best. I was slightly disappointed with this area, you cannot buy a drink up there, there isn't any atmosphere . It didn't reflect the picture advertised. There can be a lot of noise in the evening, cars screeching about, we also had noise from a drill over the road waking us up a 7.15am , this wasn't to much of a problem as we were going out on day trips anyway but could have been an issue if we wanted a lay in, it would have been nice to have been informed of the building works prior to our visit, to give us the options to rebook if we weren't happy.

The property was high class and extremely well organised. The staff were incredible and especially with our little boy. They showed kindness beyond anything we could have imagined. Godfrey was outstanding from the moment we arrived and had the most caring nature nothing was a bother for him. We were treated like royalty at every turn, the service in all of the restaurants , bars and coffee shops were second to none. The private chauffeur service was wonderful and gave us extra piece of mind with our little one travelling. The complementary transfer to the V&A and Camps-bay was a great added extra. Chris the Manager was excellent and always went the extra mile for us with no expectations from us, everything was natural. Wadile and his colleague were the most incredible Chauffeurs and went over and above for our family.

There was nothing at all, we can’t wait to return

Clean, well organised, beautiful rooms

It is not the hotel’s fault but there are night clubs around the hotel and they play very loud music until 4am.

The staff were so welcoming and willing to go the extra mile with anything we needed. IThe room was lovely and well equipped, bedding was lovely and crisp. My son said it was the best hotel he’s ever ever ever stayed in and promises to come back soon! Hopefully he’s paying next time 🤣 have coeliac disease and the chef was so kind to make me something safe to eat. We didn’t get to experience much of the facilities due to our tight schedule but from what I did see - everything was lovely and a real treat. Thank you for a wonderful stay.

I was traveling as a single woman with two small children, the only thing I was a little nervous of was walking around the surrounding areas. I didn’t feel safe to do so we caught Ubers, it was a very quick and easy process. The hotel is very centrally situated and easy to get to most highlights of Cape Town.

The hotel was beautiful clean comfortable. The staff were so very friendly and very helpful.

Such a stunning hotel but the noise surrounding the hotel was horrendous up to 4am every night (lots of clubs and bars around the hotel and the cars revving and hooting throughout the night) and we stayed for 7 nights 😔. The pool was closed and no prior notice given and we chose this hotel because of the rooftop pool as we wanted a couple of days rest before flying home to the uk. On the last day the staff kindly arranged for us to use the penthouse pool for the day.

Staff were amazing, so friendly. Nothing was a problem. Food was very good. Breakfast had a great choice on the buffet plus an a la carte option. Great wee coffee shop as part of hotel. Very comfortable bed. Great powerful shower too! High standard of furnishings. Car park is part of the building but you do have to pay a daily fee, it's not complimentary. Central location in Cape Town centre.

Room service on the one occasion we did use it, was terrible. Slow service & cold what should have been hot food. The pool was closed for refurbishment which we were not advised of before arrival.