I've stayed at this hotel too many times to count now and it is consistently top tier. The lobby is so big and inviting and the staff always greet you with a smile, which makes you feel welcome right away. The rooms are spacious and so clean with some of the most comfortable beds I have ever slept in. I've even inquired about what mattresses and pillows they use because it's just that good, haha! We love being able to go down to the bar to relax at the end of our days and I love that many of the bartending staff are the same since they basically opened. The location is ideal right in the heart of downtown KC and there are many great things to do all around. Even with as big as the hotel is, it is very quiet and we get a good night's rest. We can't wait for our next visit!

The one thing that I will say we sometimes have issues with is parking. They do have an attached garage but it's got quite a bit of 'Compact' and 'Valet' spots that can make it hard to find open parking for vehicles that are neither of those things.

The view from our room was incredible and the maids did a great job at tidying our room every day, not that we left it in a really bad state but the sheets were clean, towels were changed and rubbish removed. The view from our room was incredible and the location was perfect for us to go and walk the city. We loved the front desk staff, as they were very helpful with directions and suggestions of where to eat or visit while being in the city, seems as this was our first time in KC and that we were from the UK.

The morning of the game, there was some tension and shouting between two staff members over breakfast one morning down in the cafeteria and that really didn't help make the guests feel very calm. It was all over the fact that one staff member seated people in a place that they wanted to be seated and the member of management didn't like this saying "you're really pissing me off today", the rest of the time though everyone else was extremely professional, courteous and helpful.

It was a pleasant surprise to stay in Lowes for a few days. We all know how shabby a so-called 4-star hotel in the downtown of a historical US city can be. Tiny rooms, flimsy plastic cups, barely any facilities in the room or in the hotel, better-than-nothing gym, and etc. Loews has exactly the opposite. In many ways it exceeded my expectation of a 4-star hotel. Highly recommended.

Staff are very helpful, and they do their best to accommodate any request. The hotel is modern, stylish and very clean and in good location. The pastry shop downstairs is very good with excellent staff. Gym and pool are also good.

In an expensive hotel like this one, I would expect spa which was listed but not available. Also the terrace was not functional during the stay. But overall no remarkable dislikes

We really like the amenities like the Terrace, the security of the hotel was excellent; you must use your key to access the hotel floors in the elevator. The bed was extremely comfortable! Upon entry to the hotel every staff person gave exceptional service from the Valet, to the concierge, to the front desk staff.

I was quite disappointed in the size of the room. I was very dissatisfied with the elevators closing the doors on me. And I am astonished that the hotel charges guests 15.00 a night to use a microwave. The irony, after spending hundreds of dollars visiting the hotel you would think they would be gracious to provide you with a microwave as an amenity.

The hotel is gorgeous and very modern and elegant. Everything in the room was clean. The bed is extremely comfortable and the room was very nice. I love that they give you complementary water and that there’s a refrigerator in the room. The staff are amazing and have top-notch customer service. Whenever I needed something they were right there immediately making sure I had what I needed, which was appreciated. I always enjoy my stay at these hotels in the cities that I’ve stayed at them thus far. I always can expect excellence. I actually left my credit card in the hotel room and when I called back, they informed me that housekeeping had found it and they gave it back to me promptly. In today’s world, I don’t expect people to do things like that so that was an added bonus.

I wish the towels would’ve been bigger. It felt like I was using a handkerchief on my body and there just wasn’t enough towel. lol. There was a lot of rain and lightning and storming so the satellite went out which messed up TV but the great thing is they do allow you to cast from your phone so I was able to do that so I could still watch movies from the streaming networks that I have on my phone. A lot of hotels do not allow casting so thiswas a surprise. Other than that, there’s really nothing else to complain about. It’s an excellent hotel.

We came here the night of our wedding and after booking a corner room, they suprisingly upgraded us to a corner room suite on the 20th floor with stunning views of the city! We walked into the room with complementary champagne, caramels, and robes/slippers. The bed was so comfortable and everything was so clean. Perfect and relaxing for us! The to-go room service in the morning was easy to order and delicious!

Nothing!

This property exceeded my expectations. I know Loews properties are good, but this one is exceptional. Staff was friendly, helpful and welcoming. We were in town for the NWSL finals and were always greeted with kindness. The room is spacious, the bathroom is large with a great shower. The bed is incredibly comfortable.

The restaurant hours could be a bit longer than 11pm, especially on weekends. We managed to sit right before 11pm and order, but it wasn't the best meal.

I liked that the property was clean , a restaurant option, and close to my event . In addition, when we arrived all the staff i encountered, were very helpful , kind and respectful.

The one nights stays with taxes and “additional “ daily charge for parking garage and or self parking garage, is a little pricey, $300 something 😳 all together . Also, our family was given a handicapped room and we are not handicapped so I didn’t understand that , I booked two months n advance and held room with a card , not sure why I wasn’t given a reg room .

Sort of a surprise in downtown Kansas City. The location was excellent and the views from our rooms (we actually got a 2nd room during our stay) were stunning. We had a top floor room, which was only slightly more expensive than a similar room or a lower floor. Having stayed at other luxury properties in the US, this one really measured up to some of the more recognizable brand apps. Actually, looking forward to another opportunity to stay here.

This is sort of nitpicky, but I had a sort of unusual experience with housekeeping. They knocked on my door one morning (around 0900) and when I asked them to come back around 11, I was greeted with some blank stairs, and no real response. About five minutes later, the housekeeper came back with her supervisor, and I again confirmed that I would prefer to have the room cleaned at 11. This was after a call from housekeeping where I again confirmed that I would like for them to come at 11! 11 o’clock came in no housekeeping, so I eventually called them around noon and ask him to come then and clean. They did what I ask, but it was certainly odd, and I suspect that it is because the housekeeping crew is not communicating well, with their supervisors or clients.