What a lovely hotel in the heart of the city. So conveniently located downtown, right above /on the funicular station, and still quiet - so easy to get up/down to the train/bus station in less than 5 minutes. Conveniently located right next to the lake, park, historical old town, restaurants, stores. So tidy and clean, and thoughtful. My room was tiny with some window over the roof view, but so ergonomic and comfortable, Breakfast was delicious with quite a variety. But most of all - hotel staff, so polite, courteous and welcoming. I loved my little treat upon arrival and safety kit in the room with complimentary water too.

I wish I knew I had to walk down the stairs a bit and that the funicular was right next to the train station to get me down quickly. But the walk was ok, as long as you don’t have heavy suitcases. I also wandered a bit to find it, it’s right next to Dante Hotel with a clearly visible sign, I didn’t see the Aquarello hotel sign immediately, so it was a bit of a discovery for me. But once I found it o loved the quiet little garden and its vicinity to all the best things in Lugano.

The location is great. The funicular in the train station stops right at the entrance to the hotel so you dont have to lug your suitcases very far. The hotel is right in the Old Town and it is a 5 minute walk to all the reataurants and waterfront. Breakfast was good and the front desk staff spoke excellent English and were helpful. Our room was a little small but clean with coffee making, a fridge and AC.

We booked a budget double and asked for a quiet room. The hotel replied and said they had given us a room at the back of the hotel away from the funicular which runs from 5am to 11pm What we didnt realise was the window opened onto a wall of solid granite. It was a tad small too. We asked to be changed but all rooms were taken except for one alongside the funicular. It was a nicer room but we decided a good sleep was worth more than a bit of an outlook. It was a good decision because we spent no time in the room except to sleep at night. It was our cheapest stay in Switzerland so I am not complaining, just for information of others. The location more than makes up for the lack of an outlook.

Great value for money! I frequently travel to Lugano by train for work, and this hotel couldn’t be in a better location. It’s a three-star hotel, so don’t expect a palace, but it is clean, and the staff is very efficient. The location is truly unbeatable. It’s right at the funicular station, so you can hear it a bit, but it’s much quieter than if there were a road nearby. With the funicular, you’re just a five-minute ride to the train station and only two minutes to the city center.

Don’t expect a great view from the room windows; however, you can enjoy one with a two minutes walk outside.

Great location! Right next to the funicular stop. Super convenient. It’s close to everything: restaurants, lake, park, lido. Breakfast is great. Hotel is sweet that it made a few videos to show how to get to the hotel by funicular, by car, or on foot.

Not sure if it’s due to plants in the atrium, there are lots of mosquitoes in the lobby area. I would recommend getting to the hotel by funicular and dropping the idea of walking unless you don’t have suitcases. The video made by the hotel shows the route full of stairs. It was great view though. There is another route with ramp that the video did not show. But it’s very steep like 40 degree of slope. Don’t get fooled by Google map which shows 6 min walk from train station. With a suitcase plus 2 duffel bags, that was very hard to maneuver and took definitely more than 6 min.

The room was extremely clean and relatively inexpensive for Switzerland. The hotel was convenient to the train station, and right next to the lower station of the funicular. The desk manager was very helpful. The included breakfast was good, including hard boiled eggs, croissants, toast, jam, cereal, whole milk, juices, coffee, tea and yogurt.

I tried multiple times to get the air conditioner to work. It never did. Fortunately it was early in the season, and it was not too hot. Request a room opposite from the funicular, or the noise will be bothersome. The phone instructions need to be more specific, i.e. how to contact the front desk. There was a required deposit for the safe which would be refunded upon successful checkout.

Location for me is ideal! friendly, competent staff, great hot showers, more than decent breakfast modest size room adequate for solo travelers, as I was, a bit tight for two sauna available for reasonable extra charge

I vote my 'city tax' goes towards putting the funicular on rubber wheels and quiet track!! even on the quiet side the sound and rumble are quite apparent from 4.30a until 11.30p Nevertheless, it works for me

This hotel is wonderfully situated right in the very centre of the Lugano - shops, cafes, and restaurants (and beautiful buildings and history) are on your doorstep, and the lake is only a very short walk. This hotel offers such comfortable beds and very good air-conditioning in the rooms, and a very good breakfast. Excellent value.

Just be aware that you cannot reach the hotel by car as it is right in the centre of the old town (which is a wonderful once you are there), so you will need to carry all your bags 200 metres from the Motta carpark to the hotel.

The 'Welcome' chocolate block was a pleasant surprise and the staff were extremely accommodating. When my power adaptor didn't fit in the sockets, the front desk were very quick to loan me one.

The only thing that I can think of was that I was catching an early train and had to wait until breakfast was open, so had to rush a quick bowl of cereal and toast. But that's all, it was great 👍

Located just around the corner of the Funicular and close to the train station. The hotel is a bit hidden, but inside it's a gem with friendly staff, functional rooms and great breakfast. I stayed there over Eastern and even found a chocolate bunny in my room. Thanks again for this nice surprise 🙏

Nothing really besides that the hotel is a bit hidden.

The location was great, and the staff very friendly and helpful. We also received a Ticino pass from the hotel that gave us free public transportation and discounts on major attractions in Lugano and the entire Ticino area.

We were right next to the funicular to the train station - which was great - but our room was facing it, which was quite loud as it runs every 5 minutes with only 3 hours break at night.