You cannot fault the location - so close to the bus station, and a short walk to cafes and shops, and of course to the lake. And yet, being so close to everything it was also very quiet. The staff were all very friendly and helpful, the breakfast had many options and we always got a table, even though we were in Lugano during the Swiss National Day long weekend (a happy accident)! The beds were comfortable and there were different pillows to choose from. The shower was good, and the included toiletries were a shampoo/body wash and a conditioner. We stayed in the suite and there was an additional sink in the bedroom. Air conditioning was only in the front room, it the bedroom, but it flowed into the bedroom so that was fine. We hadn’t stayed in a 3-star for several years and we were blown away by how lovely the whole stay was!

There isn’t much to say that’s negative. The only tiny point is that the suite is slightly split level, so it’s a bit of a trip hazard at night.

This is a perfect hotel for a visit to Lugano. Very centrally located, it provides excellent facilities. The staff is very friendly. Overall a very nice experience and I would definitely recommend the hotel to anybody visiting Lugano.

If I really had to mention something negative, I'd say that probably the breakfast could offer a bit more in terms of variety of options (especially the sweet options typical of an Italian breakfast). But this is really a minor aspect as the options offered were anyway very good, and considering the price and location of the hotel, this aspect did not bother us at all.

We had a nice room which had recently be renovated, aircon worked, also our room faced to the back - so it was overall pretty quiet (it is in the City still). Location was great, very central. We parked in front, 25 CHF a day, which is a lot cheaper than surrounding parking lots. Only limited parking spaces available so I recommend writing the hotel in advance and reserve a parking if you need it. Staff was super nice.

Breakfast was nice, but breakfast room a bit less cozy.

Friendly helpful staff. Not that far from the train station for walk ability. Would have been more helpful if you knew that you needed to take a funicular down from train station to town/hotel level just for the fyi—less stress. Hotel is in a good area and near anything you need/want in the pretty town and the lake area. Hotel was clean. Breakfast was good.

Tiny room. Awkward to move around. Bathroom needs upgrade.

We had a wonderful stay at this hotel. The building itself is beautiful and perfectly located right in the city center, making it easy to explore everything on foot. The staff were incredibly friendly, flexible, and accommodating – they really made us feel welcome from the moment we arrived. Our room was bright, very clean, and comfortable. We also enjoyed the breakfast buffet, which offered a wide variety of options.

Staff person at the desk pleasant and helpful. Hotel well maintained and updated - our room at the top of the building had been completely renovated. It was at the back of the building so traffic noise which has been mentioned not an issue. The hotel is located within easy walking distance of the waterfront and the shopping area.

Nothing

Fantastic location, great breakfast and very helpful staff. Coffee-making facilities at the end of our corridor. Bar fridge in room. Ice and glasses willingly provided on request.

Very noisy. Traffic, car horns, rev heads in cars with loud exhausts, we had the lot. We were in what was described as a garden view room, but there was no garden, only a large paved area used by delivery vehicles and close to the main road. Prior advice about which buses to catch, from where and in which direction, would have saved the drama about locating the property. Google maps were somewhat helpful, but if we had been told to catch the No 2 or 4 bus to Lugano Central we wouldn't have wandered around in circles. No matter, we worked it out in the end. Other properties have been much more precise in their directions. Also, receiving long emails entirely in German when they knew we were Australian, was plain dumb.

Great location, friendly staff, and excellent value for money, especially given the typically high Swiss hotel rates. Sure, the building's a bit outdated, but let's be honest—we weren't expecting the Four Seasons! :) The breakfast was quite decent considering the room price, with nice coffee and incredibly kind staff. Overall, a simple, basic, and clean stay that exceeded our expectations for a 3-star hotel.

Location was perfect within a block of the lake and right across the street from the bus station. You also get the Ticino ticket with your stay. However, we had to have the kind lady at the desk print it out because booking.com didn't send the voucher....until the day we checked out. It allows free public transportation and discounts to area attractions. Free breakfast was decent, mostly continental. They had scrambled eggs and barely cooked bacon available. The room was clean and had a cute little balcony.

The pillows were absolutely awful! The bacon needs to be cooked. I don't fault them much on this as most folks there don't eat it, but it was basically raw.

Location is excellent with five minute stroll to the vernacular at the railway station. The main squares are within several minutes stroll as is the beautiful lake. Staff were very friendly and professional and room cleanliness and crisp linen were exceptional. The hotel had an old world feel with furniture pieces that enhanced the vibe of the hotel. Thank you for an excellent stay.

Nothing for us. The staff obviously put a lot of effort in providing guests with a great experience in a beautiful town. Well done and we have no complaints or issues