Lakefront property. Smiling welcoming reception and breakfast staff. Balcony with table and chairs. Kettle! Terrace at top of hotel for viewing lake. Visitors arriving by train: the central station is above the lake on a steep hillside. There is a new funicular at the train station to take you up and down the hill from the old town. When you arrive at the bottom look for the charcuterie with hanging sausages. Then turn right and walk along this narrow street until you see a sign for the hotel. Otherwise there are many many stairs down to the hotel.

No complaints.

Amazing location , good breakfast , great services, clean room , parking for car was far form hotel 10 min walking , the restraint under the hotel very good, the view from balcony was great.

Great location and view. Having a balcony looking over the lake was great. A bit dated in parts (especially our 'executive' room), but we didn't overly mind - the view made up for it. Our room was small, but maybe ' executive' only meant you get a balcony. Good powerful shower. A few Nespresso pod machines dotted around the hotel. Loved Lugano. Make sure you get the Ticino discount card from the reception. They don't tell you about it unless you know/ask about it! Although it is shown advertised in some random spots around the hotel. This offers discounts for the Vehiculars, free buses etc

The pictures don't always tell the full story. Pictures show rooms as looking fairly modern. Not all are like this. Also, would have been useful to be told when checking in that the hotel offers the Ticino discount card. Should be part of checking in procedures.

We chose this hotel due to the close proximity to the Christmas Markets. The staff were incredibly welcoming and helpful during our stay. The rooms were very comfortable and nice size. We also enjoyed the delicious breakfast and the location was perfect for all the major attractions. Not far from train station (we walked from station to hotel, all downhill) but take the funicular or bus, much easier. Right across the street was the boat shuttle taking you to different points of interest. Must do! Great Italian restaurant right next to hotel which was a bonus. Highly recommend staying here!

Beautiful lakefront property with great views. Staff was very friendly. Good hot breakfast Close to train station and great surrounding area.

Nothing

The view with the balcony was outstanding. Easy walking distance to everything. Right in the hub of stores, restaurants, etc. The was a phenomenal breakfast the next morning. We were pleasantly surprised at how lovely the breakfast was. We definitely would love to come back on account of the breakfast, alone. The bus pass Ticino pass is very helpful, as well.

The building is a bit older. Meaning, while laying down in the bed in the evening, you can hear water running through the pipes, You can hear some of the floor creaking, etc. Our bed was a bit small- but normal for European standards. Overall, a few observations. But not really complaints. We were very pleased, overall.

Very nice hotel, close to the city center and with an amazing view on the lake. My room was newly refurbished, it was very nice and clean. Communication with staff was smooth and they were also very helpful. Hotel has an amazing rooftop terrasse with a great view on the lake and mountains, unfortunately the weather was nice only the last day of my stay so I could not enjoy it so much, but it is one other reason to visit again. Highly recommended

great location, room with beautiful lake view and balcony, continental breakfast typical European style and I like the macedonia

the hotel is partially renovated, however my room was still one of the old… the balconies next to each other are connected, there is no wall or anything to separate so you can see all your neighbours who are on the balconies and it’s a bit embarrassing… I’d suggest to put some panels or just simply matt glass in between for some privacy, anyway not a big problem

We requested a balcony with a Lake Lugano view and it was perfect, however there is a main road between our room and the lake. We like to keep the windows open, so there was traffic noise, but it did not bother us. The hotel was a quick walk to the train station and the boat cruises were right across the street. Restaurants everywhere and shopping galore. Breakfast was very good.

Traffic noise

I thought everything about the hotel was great. The breakfast was plentiful, with a wide selection of both hot and cold food. The location was fantastic with a great view of the lake. My room was large even though I was a solo traveler. I was very impressed with the hotel. Ton of restaurants, cane's and shops nearby.

Nothing not to like.