Nice mix of very modern and very old style. You can check-in with your smartphone and everything is fully automated. The room was clean and tidy. There is a very cozy garden in the backyard that let's you relax in the hot summer evenings. Very close to the train station.

Some of the automation controls are not super-intuitive, but the personnel is readily available and ready to answer any question. There is not always someone at the hotel though, but you can easily reach them by phone at any time. The bathroom (at least in the room I had) doesn't have much privacy, as the mirror can be turned open.

Amazing hotel owner, attentive to every detail and guest requests, very warm welcome and support throughout the stay! Great location near the railway station. Stylish design and modern appliances.

Some technical challenges with check-in and air conditioning that were fixed quickly.

The design took advantage of old features in the structure and went modern. I loved the high ceilings and exposed beams and chunky plaster walls combined with exposed pipes and natural-finished wood flooring. It was clean, spare, but also warm. It is conveniently located near the train station, and very quiet. Daniel was a terrific host. So helpful with recommendations and directions. We liked the travel pass, too. Daniel suggested in our short time that we take the train to Paradiso and ride the funicular to Monte San Salvatore for a great panoramic view that doesn't take as much time as Mt. Bre. It was spectacular, and we appreciated the great tip.

The room was very high-tech, and the tech was mostly installed to conserve energy. That was great, but there were some issues at times like the blinds randomly going up and down. As noted, the location was convenient to the train station but when we first arrived we didn't know the right route and ended up taking all our bags up a lot of stairs to come down an alleyway and stumble upon the hotel. Clearer instructions from the train station would be helpful. Also, note that this hotel is not in the lakeside area or Piazza della Riforma, and Lugano is hilly. There is a great funicular from the train station down to the shopping/restaurant area but walking on a hilly terrain is still needed. This isn't a negative -- just a precaution.

The interior design in this hotel is exceptional. All of the amenities in your room are really high quality. Very comfortable bedding and the room was spotless. It's located beside the train station which is nice and central. We didn't have any noise disturbance through the night. We had a perfect stay!

There were slight issues with the key passes on our phones at different times so I would like to also have the option of a key card, for security reasons.

The hotel was really just open for a bit over two months. Everyting was brand new. The location is a few minutes walk from the train station. Do take care to take the right exit otherwise you will be going up and down for no reason.

All in all the price for the room is somewhat out of balance for the offer you get.

Daniel, the property owner, was super friendly, delightful and helpful. He gave us explicit directions on how to get to the hotel from the train station, an easy walk, and set us up for things to do the rest of the day. It was comforting to have such caring local host. Highly recommend this charming hotel!

Loved the artsy feel. It was obvious that every detail was considered in design and thoughtfully executed. Check in was easy. Our host was very accommodating and helpful. We had a great stay that was far too short.

I liked the quantity of water in the shower, but the drain couldn't keep up with it. I shortened my shower because I didn't want the shower pan to run over.

Hotel B5 in Lugano! 🌟 From the moment we arrived, we were impressed by the high-quality standards that made our stay not only comfortable but also truly memorable. The attention to detail was remarkable — every aspect of the hotel reflects a commitment to sustainability, respecting our planet while offering luxury.

The staff was friendly, special thanks to Daniel, who was amazing and super helpful throughout our stay. They offered free bus transportation tickets. The city center was easy to reach using the free little train. The room was clean and spacious.

The pillow was not comfortable.

I loved the interior and exterior design of this hotel. Each room is unique. Although the rooms are small, it’s still very comfortable. The hotel is very near the train station and still very quiet. So if you are looking for practical accommodation that’s still stylish i very much recommend this hotel.