We loved our stay! The hotel was beautiful and the rooms were very comfortable. We appreciated the robes and shoes left for us (including kids' sizes for my small kids!) The pools were wonderful and we put them to great use. The breakfast in particular was fantastic - a wonderful spread with plenty of options, including a whole table of gluten-free products! My only note is the location (and it's not a bad note, just something to be aware of for other guests without a car who want to explore) - it's a 20-minute very uphill/up lots of stairs walk from the lake/town so just keep that in mind. The view is stunning, though!

My only note is the location (and it's not a bad note, just something to be aware of for other guests without a car who want to explore) - it's a 20-minute very uphill/up lots of stairs walk from the lake/town so just keep that in mind. The view is stunning, though!

Amazing view, comfortable hotel, nice spa, nice gym, breakfast, dinner, great experience with staff in restaurant, bistro and reception. Like a home away from home.

Small points of improvement would be room maintenance, small broken items such as coat hooks and light damage on walls & corners, uncomfortable tap in the bathroom. Shower head in standing shower was not at the level expected. Parking costs should just be included with the room price. Indoor parking would be great, not sure if it was possible.

Stunning spacious room and view. Access to wellness area, pool and classes. Great aqua gym class. Near the station station. Can walk but up a hill with suitcases not for me. Hotel does offer pick up service free but not available for our arrival time. Local bus picks up outside the station and only a couple of stops to hotel. This is free with the Ticino card. Hotel issued link to get this prior to our arrival.

Food prices a bit steep especially for snack meals. I guess Swiss prices but still 22 euros for a small bowl of veg soup I think is excessive.

Great pool with a very nice view, well equiped gym and wellness, spacious and comfy room, great breakfast, overall very nice and pleasant staff

Fairly expensive and especially the restaurant seems to not be sure whether it’s a full gastro or a more modest but portions were really small for the price. If you do not go for a menu or starter main dessert, you’ll be hungry. One of the staff entered in our room without knocking at the door (to check if he had forgotten towels) while we were in.. but that is one instance only overall very nice and helpful staff.

The property is very nice, the penthouse is a great place to stay with beautiful views over Lugano and the lake. The most impressive was however the amazing staff. Always friendly, helpful and made you feel welcome at all times!

The walk back from the city is quite exhausting if you have to push a stroller uphill. But this is the price you have to pay to get those amazing views of the lake and the surroundings.

Staff is exceptional from the front desk to the wait staff to the pool attendants. Pool deck, restaurants and grounds very pretty.

Surprised there would have been a charge (20 CHF daily) for cooking/eating utensils in the room and also wish the door allowing entry from Casa Verdi to the pool was open - I felt like we spent much of our stay walking back and forth in the long hallways.

The hotel location (higher up, so you could see the entire town and the lake), staff (super courteous), and the room (very spacious, gorgeous views of the mountains and lake) were just perfect! We are so glad we chose this place and will be highly recommending it to our friends. Huge shout-out to front-desk (Francesco Cardona, Roxana, Marco), and Andre (bar/restaurant). It is always the service that makes the difference, and Villa Sassa’s was exceptional!

Amazing stay overall, the front disk staff was so welcoming, upgraded our room to welcome us. Did great welcoming with complementary kit. Our suite large and has balcony, room has AC The hotel is an apartments style, with facilities of car park, and spa as well as swimming pool. Just about 15 to 20 mins to Lugano lake.

The bed is kinda stiff

Breakfast was excellent

After I had made reservation.I received message that the hotel was undergoing renovation. There was no information about this before reservation. The hotel was undergoing a major facade renovation. The builders started hammering and using machines at 7 in the morning above our room. I complained about it. They finally agreed to change rooms. The rest of the holiday went better. The cleanliness of the hotel could be better.

The staff, the service, the hotel, and the hotel facilities were all amazing. The staff were all very helpful, very professional, and extremely polite. The food was plentiful, and the choices proved hard to resist. The location was perfect and gave us such wonderful views of Lugano. We want to come back soon!!

Nothing at all.