The hotel was very well located, at the edge of Hemel but 2 minutes from the station that connects to London. The room was sufficient. The bed was comfortable and everything was very clean. Breakfast was almost always the same but it was very good. The aphonic receptionist was very friendly.

There were no wardrobes in the room, some hangers were exposed. The dinner service did not surprise us, little variety, and they had problems with some ingredients that they "couldn't find" but then they did have them available. Customer service was abrupt and direct with little interest.

This is exactly what you would expect from a hotel of this type. Clean and tidy with an eat all you want self service buffet style breakfast which if taken as brunch immediately makes the room rate reasonable value. The free parking is helpful and the staff are willing to please and as the room was ready they permitted early occupancy at no extra cost which was very reasonable.

The water temperature in the shower never got very hot but not cold so a minor issue in the grand scheme of things. The rooms are a touch on the small side for a couple especially if you had significant baggage but more than adequate for a night or two.

Wheelchair access was fairly good Staff were very friendly and helpful Clean well presented Food was nice Family friendly Well signposted inside on corridors and lifts

The accessible room (330) has very limited space around the bed We had to change the location of the bed (rotated by 90degrees in the room to allow for access to the left side of the bed (when lying) for my husband to be able to transfer in/out of bed The mattress was really uncomfortable Needing a keycard for toilet meant unable to use on arrival or after check out which wasn’t ideal when travelling a long way

Room was excellent very tidy, liked that shampoo, hand wash and body wash was supplied. Staff were very approachable and friendly. Beds were comfy. Breakfast and meals was excellent. Bar drinks lots of choice. Close drive to the Warner Brothers Studio Tour 13 mins away.

The air con couldn’t blow out cold air, ans it was too warm inside the room, and there was no information on how to work it. Only scrambled eggs for option with breakfast, would like to have had a fried eggs option too. Could have other bathroom items supplied like toothpaste and toothbrush instead of the option to call reception to bring it up to your room (didn’t happen to us but I noticed the information in our room).

The location is set by the marina. It is really beautiful. There are a number of restaurants and cafes scattered around the marina as well as a small shop selling groceries. The parking is plentiful and was free. Having read previous reviews with regards to breakfast being busy, we ate our breakfast earlier and had no issues whatsoever. There was plenty choice of both hot and cold food all of which was buffet style. The selection of hot drinks was excellent. I would say that if you are a coffee lover or connoisseur then the coffee may not be to your taste. However, if you are really craving a barista style coffee then head over the bridge to one of the cafes. The room was clean, comfortable and quiet. It has USB charging points and the WiFi is free. We live and therefore travelled from Manchester. We found the hotel to be great value and would definitely return.

Nothing :-)

The staff were incredibly sweet we met Debbie (I think, I wish I’d have taken a picture of the keycard to save her name! She finished at 11pm the day of our stay though I remember that!) and another lovely lady who’s name we didn’t catch at the reception when we came to check in. We’d been on the road most of the day travelling from West Yorkshire to Harry Potter Studios and back up to the hotel before our trip to London the day after. They took into consideration our party and the size of the room and ensured we were comfortable as we have a 6ft6 teenage boy to try fit in the beds plus two adults. They offered extra linens and towels and other amenities and ensured we were comfortable , happy & enjoyed our stay.

Wasn’t a fan of the breakfast personally , lots of choice but the scrambled eggs were watery and the sausages were spicy which we found really odd (not herby, spicy and I love spicy food but not my sausages). Other than that the pastries, cereals, bacon & drinks etc looked fab / were fab so we can’t really complain too much. The hotel itself is fab. It’s only a small issue that we noticed lots of people had left their sausages and eggs on their plate when leaving.

The location was great, good sized rooms, good sized towels unlike other places. Breakfast was fantastic. We stayed for our daughters birthday and to attend the Harry Potter studio tour. Staff were very friendly. Special mention to Helen who was so helpful in person and via messaging through booking.com. Helen found out it was our daughter's 9th birthday and gathered some staff to sing happy birthday during breakfast and gave her a sweetie treat. Thank you so much for a wonderful hotel experience x

The beds were comfortable and the bathroom clean. The air conditioning worked well. The television was good and the layout of the room spacious. The shower was good. Towels were soft. The hairdryer was appreciated. It was conveniently placed. Having parking was a big bonus. Staff were very nice.

The bedhead had an unnecessary light unit running along it that meant we couldn't lean back when in bed, and we both bumped our heads on it. We would have liked more storage and some suitcase racks. There was only one chair. The duvets were rather thick for July. Only one USB charging point actually worked. The breakfast was mediocre. It was edible but limited.

The location is stunning - crossing the cool bridge to the other side of the canal, exploring what was there, listening to the music & atmosphere. Staff all really lovely, top end of helpful & friendly. Breakfast was amazing - everything you could possibly want. I asked if they had jam or choc spread, as I couldn't see the big dispenser things, and was politely shown where & how.

Only thing I noticed is that the bathroom could do with a refresh, shower was fab but just lots of the edges where a repair has been done, with sealant for example, were VERY roughly finished. The tiled floor grouting in the main walking zone could do with bleaching to bring back to white. I do this with my own bathroom floor tiles every so often, I appreciate this is not as simple in a hotel with hundreds of bathrooms. But still. Oh and the bed is too firm for my liking! But we're all different.

I recently had the pleasure of staying at the Holiday Inn Express for a brief one-night visit, and I must say, the experience exceeded my expectations. Despite my late arrival at 11:20 PM, the staff was incredibly welcoming and accommodating. The check-in process was smooth and efficient, which was much appreciated after a long day of travel. The room was immaculate, comfortable, and well-appointed with all the amenities one could need for a restful night. The bed was particularly comfortable, ensuring I had a great night's sleep. Additionally, the hotel's quiet atmosphere contributed to a peaceful stay. The next morning, I enjoyed a delicious and varied breakfast, which provided a perfect start to my day. The overall cleanliness of the hotel, combined with the friendly and professional staff, made this stay truly enjoyable. I highly recommend the Holiday Inn Express for anyone needing a reliable and comfortable place to stay, even if arriving late at night. Their commitment to excellent service is evident, and I look forward to returning in the future.