I was welcomed by a lovely receptionist, I found all the staff to be very helpful and friendly. The room was very clean and the bed very comfortable. I really liked that there was complimentary fruit. I had a lovely meal in the hotel’s restaurant a few doors up. Again great staff and service. I was given a £10 voucher for my meal! What a treat! I was on the second floor at the top of a very twisty steep staircase. Fortunately staff very readily carried my heavy bag up and down stairs for me. I’m 74 and very fit for my age and managed the stairs easily but I doubt if many my age could. This hotel really could benefit from a lift. But all in all I would highly recommend this hotel.

Lack of a lift It was further away from the centre of the city than I realised. So not so easy to get to the airport.

Breakfast was included in the price of the room. Free fruit in the room. Receptionist was very helpful when I couldn't open the stiff window. Just a short walk from Triangle West where there are lots of restaurants/takeaways, Sainsbury's and a Waitrose. There is also a major bus stop there with buses going to the centre and Temple Meads station. Reception is serviced 24h a day.

My room was next to the bathroom and the stairs, but I didn't find it to be a major issue (didn't keep me awake), but I could imagine that on a busier day it could be a noisy room to stay in.

Location was excellent, bed was comfortable. A fan was available which was brilliant in the very hot weather.

Some areas were not as clean as they could be, for example the window sill in dining room. The bathroom was very snug and the shelving was not great, I was worried they were going to fall off the wall when I pumped the handwash. The English breakfast was not available on our first day, but the continental offering was ok - croissants would have been a good addition though. The second morning, English breakfast was available, but the sausage was horrible and the food could have been served a bit hotter. Staff were excellent.

Staff are very friendly and good at making conversation. They let me leave my luggage behind the front desk after check out so I didn't have to take it into breakfast room. Comfy bed, sleep was great. Good to have breakfast included in the price, and not pay more. And be on the top floor, so I don't get woken up by people going out on the town and coming back at 2am. Gotta be up for work.

No hot water for one of the visits I made here, but I did visit again and this problem was solved. It's quite difficult to get a decent temperature with the shower, because any slight adjustment with the bath/shower controls can dramatically change the water temp for a shower. Either as hot as a Swedish sauna or colder than the North Pole. Please invest and overhaul the rooms, to get more modern bathroom facilities. Mira shower/baths would be ideal.

Exceptional value. The staff were very friendly and helpful. Breakfast was well organised and the food good served by lovely staff . Fresh fruit in the room and a great shower room and shower . Bed clean and comfortable. Windows that open for fresh air. Clean towels, hairdryer and tea and coffee facilities. Close to railway station and multistory car park.Would happily stay again

Would have liked usb sockets to charge phone. The ones in the TV didn't work either. There was quite a bit of dust on the extractor in the shower room. These are minor issues. Overall very good indeed.

The building itself is absolutely stunning inside and out. They have most definitely put a building forward in time but with keeping it old school look. The staff are phenomenal from management right down to pot wash they all seem to work extremely hard and no task is too difficult for them. I’m currently living in Airbnb‘s and hotels as I’m in the process of buying a property I’ve probably stayed in anywhere from 50 to 60 hotels in the last year by far the best breakfast I’ve had so far is at the Washington.

The one downside is that they won’t let me live here on a full term basis.

We went for the Football at Ashton Gate - so the hotel was in the middle of the town and Ashton gate and only 10 mins walk to the Clifton Suspension bridge. Room was basic but one of the twin beds was blocking the entrance to the bathroom. The shower head needs looking in to, kept falling to the bottom on the pole when high pressure was coming out. nice having a street view but had to keep window closed due to traffic during the night. Breakfast was basic and had to wait 5 mins for milk after you received your coffee. Reception staff were very helpful

We got what we wanted, just the issue with the shower head.

Hotel is a fair location, pending how you travel. By Uber, it's about 10 mins journey to temple Meads station, but there's a small station about 10 mins walking distance that's cheap to get to/from Temple Meads. The hotel itself was clean and tidy. For a 3-star hotel and a basic room, it's a little overpriced than I would have liked to pay, but it didn't impact my stay. The bed was comfortable, though I'm not used to the style mattress or pillows. Cold water for drinking and washing took a while to come through cold rather than warm. Overall, it's not a bad stay. Early check-in and late check-out are possible for a small (worth it) fee. Staff are very friendly and helpful. Breakfast was good, I had a traditional English breakfast and it was delicious, fresh and hot.

Friendly receptionist, lovely smile, extremely helpful, coming across as genuinely helpful, rather than just going through the motions. Very clean room, which was lovely and warm, once heating kicked in. Comfy bed, great pillows. Excellent sized TV. Plug socket next to bed, so it was conveniently placed to charge up phone, whilst still using phone. Free Wi Fi. Proper sturdy hangers in wardrobe. Portable heater in cupboard for use prior to automatic evening timer kicking in at 8 PM.

I overslept and missed out this time on the great breakfast they always produce! My fault entirely. I rang reception at 6, as I could not get heating to work, only to be informed it comes on at 8. I was informed a portable heater in cupboard, which was great news, but I feel, as the weather now noticably colder, the portable heater in room could be mentioned straight away as already being there in the room. Indeed, The Washington should promote that point auromatically, now winter is upon us.

The staff were really really lovely. Breakfast room is more modern than the hotel which was a very pleasant surprise when we entered it for breakfast. Breakfast was absolutely lovely. The staff served us with a smile. Which goes a long way. If they could concentrate on updating the rooms just a little and sorting the bathrooms out, it would do great for them. The bath panel isn't a big thing to change and would have made the bathroom a little more appealing.

Decor could be updated. The room I stayed in the bath panel was all broken and dated. Did not use my bathroom, shared my daughter's room for her shower.