the location, the decor, the comfort were all excellent, the staff were all very welcoming and pleasant. Noah was very helpful on checkout rectifying the few disappointments we'd had. Safe and secure parking

There was a wedding on the Saturday which meant we had no access to the Square bar, then a private function on the Monday closed it to us again so we ended up just staying in our room, before heading out later. Also Sunday breakfast ended at 9.30 due to this wedding party, but we'd been told 9.45 and 10am for final breakfast, arriving at 9.38 we were told we'd missed it and although very apologetic, there was nothing they could do. If we'd known there were 2 private parties during our 3 day stay it would have been appreciated as we were denied the 20% off food and 10% off drinks offer as couldn't even access the bar. However, on checkout they were very apologetic and helpful.

A quiet location overlooking a park yet in the middle of a city. Within walking distance of so much. The attached restaurant was beautifully and uniquely appointed - artwork and plant life featuring large. The service and food were very good, and the guest discount helped make the prices unremarkable. Leaf tea.and ground coffee with fresh milk in the room were a very nice touch and much appreciated.

Room cramped, and chair under superfluous desk took up far too much important space. Hairdryer as effective as an open window and a prevailing wind. There had been a wedding in the days before our arrival and there was still evidence thereof in the lobby and outside when we left three days on. Attention to that would have made the kerb appeal (and what a kerb!!) much better.. Still, a very pleasant and comfortable stay!

Location is fantastic; Staff super helpful and always available 24x7. Great toiletries, love Elemis products. Love the touch of a little carafe of Bristol Sherry in the room and fresh milk, tea leaves and coffee grinds to make fresh brews. Secure car park available for stay.

Room has lots of potential having been recently renovated but feels like it was only half finished! i.e. bed is old and very soft; small sofa in room is filthy with stains, these should have been replaced when room redecorated. There for 2 nights, but cups/glasses not replaced when room cleaned, left to wash them up ourselves. Wasn't forewarned that there was a wedding and therefore restaurant and sitting lounge were out of action all day/night. When there was a group of us across 3 rooms we needed somewhere to gather and chat as none of the rooms are big enough.

Hotel easy to find and staff in reception and at breakfast were very welcoming and friendly. Only there for one night - breakfast was very good and the yoghurt/fruit/nut mix in the individual Kilner jar was superb. Good choice of full English and the usual croissants etc etc. Hot water in the bathroom was instantly very hot!! Nice complimentary small carafe of sherry in the room which didn’t last long (😂)

Taps to the shower over the bath (which was an attractive roll-top type) were a bit inaccessible because the quite large shower screen was almost right up against the sink and difficult to pull open to get to the controls. Bearing in mind the water was very hot, and we were there for less than 24 hours, we used discretion instead of scalding and showered when we got home!

The location was excellent for my requirements. The breakfast was OK. The pastries were fresh and delicious, the cooked veggie breakfast was good. The room was very comfortable and the complimentary sherry was much appreciated. The staff were excellent.

Breakfast was a little let down by the veggie sausage/felafel which was more of a paste and the coffee which was from a bygone era, coffee can be easily so delicious these days. In all its not really worth the £18. The snuggly top cover and cushion had some nasty stains which the maid immediately changed for me the next morning. The shower was a little under-pressured but adequate for the purpose. These are all minor niggles.

Fantastic location, close to Park st and beautiful Brandon Hill, fabulous paraomanic views of Bristol, from the hill. If you're travelling to Bristol via train the No. 8 bus goes to Park st from outside the station. Fabulous bar and restaurant on site with a lovely garden terrace. Close to Sainsbury's supermarket and loads of cafes and restaurants to choose from. Excellent wifi. Friendly and helpful staff. Love that you get fresh coffee, a tea infuser pot and sherry in your room! Excellent value for money. Don't let the renovations put you off, I didn't hear any noise. I stayed on a Friday night and was in bed by 9pm🤣 It was very quiet and I had a lovely restful sleep. Very comfortable beds. I'll DEFINITELY stay here again. It's my new favourite hotel.

I am running out of compliments, as I stay here regularly. This stay was the last of three consecutive nights, which had to be booked as three separate single night stays, as my employers are incapable or getting the basics right, and are masters at the art of dithering. On departure at 11 each morning, the staff kindly stored my luggage until my daily return after checking in time, which was very much appreciated. I do actually enjoy watching the Hotel staff carry out their daily tasks, professionalism and competence always the order of the day. Like watching a beautiful watch going about its business. The rooms are always superbly spotless and the bedding very comfortable. Nice sized TV and free WI FI. My "go to" Hotel, if available.

Bumping into a guest whistling "Jailhouse Rock". As the worlds biggest Sir Cliff fan anything connected to Elvis Prickly is abhorrent, but not the fault of the Hotel Management. I feel the supply of sugar sachets should be increased, but maybe I need to reduce my intake. 😁.

My "go to" Bristol Hotel, when it is available. The cleanliness is outstanding. The staff personify total professionalism, and are very helpful and welcoming. Nice touches with the the free fruit and sherry in your room, upon arrival. Mini bar within room has nice variety of snacks and drinks, which are very well priced. Excellent bedding, nice sized TV, and free wifi, which is important, these days. FRESH milk within the mini bar, and nice selection of tea and coffee, with biscuits thrown in. The breakfast and restaurant facilities, plus the foods, are wonderful. The real icing on the cake is their wonderful gem of a bar, (for guests only), but ring first to assess availability, what with private functions possibly having been booked at the time of your stay. Mind you, the wonderful "Woods Bar" and "The Jukebox" are separated by just 100 yards, and both, literally, LESS than a two minute walk away, and I highly recommend them both if you are venturing out.

Leaving!

The welcome at Reception was super (thank you Bridget) and the room was super, large enough for myself, and a very comfortable bed. The bathroom was well set up, and a very good shower. Breakfast was 10/10 - my only criticism was the portion was huge, but for some, I am sure it would meet the needs. Service throughout was great. The location was also outstanding, a short walk to busy streets on one side and the park on the other; enables you to see a lot of Bristol's offerings.

I was baffled by the parking, there was a comment on the pre call to say there may be parking available in the garage but there is plenty of on street parking (which is pay and display). When I arrived there was plenty of availability in the garage, but there was a cost for this, which I was not aware of. Not sure if I missed this on booking, as it only mentions parking is available, but it is a good think to be aware of. My only other two slight niggles - the bedroom window was very stubborn to open, and required moving the table to do so, and the second, more a suggestion - perhaps hot chocolate sachets for those who don't drink tea or coffee!

I am not sure if I should fill in these online reviews any more, as potential customers may feel I am a "plant". I have stayed here many times. It remains my "go to" Bristol Hotel. The bar is a hidden gem, the staff are wonderful, though they may be getting sick of the sight of me, by now! Spotlessly clean. Nice touches with the welcoming sherry and fruit bowl. Good sized TV.

Some rooms lack a bedside plug socket, which means standard sized phone charger cables are inadequate for youtube scrolling (I sleep less than 2 hours each night), forcing me to constantly get out of bed to keep my phone charged. I dont partake of the optional breakfast, on principal. The £18 charge is way in excess of other Hotels nearby. It is not being tight, as I can afford to buy the Hotel outright,... it really is a principle with me, a silent indignation, if you will.