Huge thank you to the receptionist who checked us in and helped with EV charger. Also the leisure complex team, who were super friendly and welcoming. Having only one coffee machine at breakfast made for social interaction with other guests, after all we are on holiday and time runs at a more relaxed rate. We thoroughly enjoyed our stay with you and it gave us exactly what we needed. A break in our journey and the start to our holiday in your fabulous pool. Thank you!

Check in was quick and easy with the young lady at reception being professional, friendly and welcoming, The room was clean, warm and comfortable with a great bed and a clean, spacious ensuite. Breakfast was excellent with a wide choice of cereals, toast, fruit, fruit juice, tea and coffee and cooked breakfast. All breakfast staff were also excellent. We didn't use the restaurant but had meals in the Walton's bar. The food was delicious and cooked perfectly, there was a good choice of beers, wines and spirits. Staff in the bar were again excellent. Prices were very reasonable and service was absolutely exceptional. There is also a good leisure facility including gym, sauna, swimming pool etc..

There was nothing that really could have been improved on. All staff, our room, evening meals and facilities were all top notch. If I was to be really picky, I'd say the car park is slightly small, that said, we did get parked easily enough.

Staff very friendly and welcoming. Bedroom exceeded expectations, was larger in size than most hotels, very clean and all facilities worked well. Use of spa including swimmming pool and sauna was fantastic with few people in pool making for easy end to end swimming, plus with friendly and helpful spa staff on hand. Restaurant was excellent with good evening meal food, real ale (local Corby brew) and great service from friendly staff.

The buffet breakfast on Sunday morning was excellent, however there was no buffet breakfast on the Monday morning of our stay and after ordering was slow to arrive and the cooked breakfast had dried up overcrisp bacon and dried up baked beans which was a bit disapointing.

The room was really lovely, bright and airy. It felt like a nice escape in the countryside. The bathroom, however, could do with some remodelling, as it was a little worn, and so didn’t feel very luxurious. There was no lift, so you have to carry your luggage up and down the stairs. Reception staff were helpful and kind. Room service was quick and the food was of good quality. The spa facilities were below what I expected, the changing rooms were a little grotty and although you get a towel and locker key, there is only shower gel and no other toiletries. The steam room felt dirty, I didn’t want to stay in there more than a minute. A few metres down the road is a cute little cafe where you can get breakfast, panini’s and cakes.

This is our third time here either as an overnight stop travelling from Scotland to England, or as a halfway to meet relatives for a stay. Reception staff are all polite and helpful cheerful etc. We had a superior double room which is a good size and comfortable room overlooking the garden. Room is clean and nicely presented. Bathroom area looked a little tired around the floor and grouting but was clean and functional. The shower has good pressure and the towels are large and soft. The room was warm and cosy. We used the bar for our evening meal which I reviewed separately, in short was okay but too many dogs for us, with some sitting on the chairs. Bar and waitress Staff were good. Breakfast was great as ever, much prefer a plated hot breakfast than a buffet. The continental/ cereal selection was just right; the toaster worked well. Husband had full Cumbrian and I had Eggs Benedict both were lovely and set us up for our journey home. We left early morning, but the checkout time of 11am is a bonus should you want a lie in and means no rush for breakfast. Overall we had a lovely stay and will probably be back.

The rooms are beautifully furnished and have recently been redecorated with a modern but relaxing feel. The staff were very helpful, they serve and excellent breakfast and it was nice to stretch-out tired muscles and limbs after a long days driving in the health suite.

The EV charging points in the car park are (a) very hard to use, (b) unreliable and (c) very expensive. Despite the eye watering 65p/kWh (almost twice what a TESLA supercharger costs) we decided to recharge because it was convenient to get an overnight charge. The App insisted on reserve £60 on my credit card and then the charger failed to start [saying it was connected and delivering 0 kW). After asking for help from the hotel staff and trying again another £60 was reserved and the charger still didn't work. I was told they are run by a private company and the hotel get no benefit from them. My advice to EV drivers is stay at this wonderful hotel but don't expect to charge your car!

Consistently good standard, perfect location for us to break our journey further north. We have stayed here many times.

Perhaps the only disappointment was the service in the bar for evening meal. We specifically booked early to make sure we didn’t hit the busiest time. But it was at least 40 minutes before the waitress had time to take our order for drinks, never mind food. What we should have done, was order drinks for ourselves at the bar and then gone to our table, but we were led to our table straight away by the waitress who said she would be ‘back in a minute’ to take our drinks order. Not really her fault, she was absolutely rushed off her feet. She was apologetic when she did eventually get to us.

The room was great and spotlessly clean and well presented. The bed was large and very comfortable. We were so impressed with the standard of houskeeping during our stay, we made a point of mentioning this at checkout and praising the unseen staff who did such a great job. We had breakfast each morning and ate in the bar each night and can only say that the food we had was great. The staff were friendly and welcoming and only too keen to help. Having free access to the liesure facilities (pool, sauna and fitness etc.) was a big plus as at other hotels there has been additional charge and/or time restrictions. The local rail station was located very close to the hotel (5mins walk) so we decided to leave the car behind and travelled into Carlisle which took only 8 minutes. The hotels location makes it a great base from which to explore the surounding area and we will certainly be visiting again.

Happy with everything

Most things, staff, food, facilities were as always very good. The bedroom we were assigned was in a separate annex and to a good standard. Because it was an annex we had to put on our travel clothes and go out into the cold to walk to the main hotel to get to the restaurant for breakfast - this was OK for us because we were only staying one night and going out straight after breakfast, so having to don warm travel clothes was no big deal. However, if we had been staying for more than one night we might have preferred a room in the main hotel.

See discussion in previous box.

We have been visiting this hotel for many years now having family that live in the area. The surrounding area is stunning and very close to Carlisle centre. Small train station 1 min walk away to take you straight in. Gardens to relax in and 5 mins walk to gorgeous river. Staff are attentive and polite. Good food and a nice relaxing lounge area.

The hotel has become very corporate and has lost all the old charm of this beautiful old coach house Grey everywhere..walls windows... carpets...wardrobes doors ....everything! This has made the hotel look cheap and not at all in character with the building or the area. The restaurant still has the old tables and chairs but now doesn't look right with the grey walls making it look a bit of a mess really. Such a shame. Give the hotel a bit of class which it rightly deserves.