Friendly staff and accommodating to requests, also organised early morning check in. Fresh apples 🍎 available for guests was a nice touch (excellent tasting too)

Our bed was just ok , we slept ok but it’s in need of replacement, I notified the staff of this. This is nothing unusual in high traffic hotels. We stayed here last year and our bed was great.

The location is great. The staff were very friendly. The breakfast was lovely. The rooms are small but fine for our requirements and are good value for money.

Our Television did not work and despite telling the reception team, it was not fixed during our stay. We did get a complimentary breakfast which was a nice gesture.

Excellent location Beautiful main level and dining room

Room was very small Could not open the window to get fresh air

Fantastic location close to Notting Hill, Hyde Park, underground stations, many restaurants and so on. The room was tiny but comfortable and enough to have a good night's sleep at the end of a long day, although not necessarily comfortable to spend a lot of time in it. Even though the room was quite small, it was still alright if you don't have oversized luggage. The breakfast was of medium quality but the staff made up for the lack of quality and variety, especially the two Romanian sisters who were both lovely. The common areas were stunning and screamed old luxury.

The room was quite run down and was desperately asking for some renovations. The renovations that were attempted in the past must have been given to the cheapest contractor they could find as even an amateur would do a better job. On the plus side, things seemed clean. Showering was an adventure as half of the shower water came out as there was barely any protection, resulting in a mini flooding every morning when taking a shower. I didn't hear much noise from neighbours or from the hallway, but the window facing outside was paper thin and you could hear every car going by, even though the room is on the 8th floor.

I booked this hotel because I saw it was top-rated for solo travelers, and close to the tube. I can’t recommend it enough especially if you’re a woman traveling alone. The Grand Royale always felt extremely safe, clean, and hospitable. The young men that worked as bellhops/assistant were so attentive and helpful. I was so thankful that they actually brought my bags to my room, as I had arrived early and left them in luggage storage. Breakfast was okay. The entry, lobby, and breakfast room are gorgeous! The rooms are a bit small if you’re used to more of the American sized hotel room, but it felt cozy and I was only there to sleep and shower. Also, hotel rooms in Europe tend to be smaller. I booked the twin single and ended up on the 8th floor with an AMAZING view of London, all for a very reasonable fee. There are 2 tube stations nearby (Queensway and Bayswater). They can get you anywhere you need to go and they’re seriously a 2-3 min walk away.

There isn’t a shower curtain and just a piece of small glass towards the front of the shower, but my last hotel in London was like that, too. I chalk it up to a cultural difference. However, when you shower, it’s easy to get water all of the floor if you aren’t careful. The shower heads are moveable, so if you adjust yours by making it face the corner, you won’t have to worry about water getting all over the floor.

The breakfast and the breakfast staff were excellent, the room was spotless and a credit to the staff who work for the hotel, the bar staff were excellent and the reception staff were very friendly. The room was comfortable but the bathroom was tiny and could have been set out better for the small space. Having stayed here before I had requested the same room or similar but the room we got was a smaller room for the same price. That said it didn't taint our stay. We love this hotel.

The bathroom could have been laid out better for such a small space. A sliding door maybe and just a plinth for the sink rather than a table would be more practical. Had we been larger people we would not have got into the room.

The hotel is in an excellent location — just a 2-minute walk to Hyde Park, an entrance that gives easy access to Kensington Gardens. It’s also conveniently situated between Queensway and Bayswater tube stations. The building is beautiful, with two modern lifts, and I was pleasantly surprised by the variety offered at breakfast. I would definitely recommend this hotel and would love to stay again.

The single room although very small, was modern, tidy, and perfectly adequate for my needs. There was a slight sewage smell noticeable when I entered seemingly coming from the bathroom, though it’s possible it was related to construction in the adjacent building next to the hotel, as my room was located on the corner. Fortunately the smell wasn’t strong and didn’t bother me once I was inside. On a positive note, the bathroom was surprisingly spacious for a single room.

Charming hotel in a beautiful historic building just around the corner from the park. The foyer and main stairwell up to the breakfast hall in the original style of the building are particularly worth seeing. Our room was very clean and well maintained (of course in an old building like this you can't expect everything to be brand new). Check-in was smooth and we were even greeted with complimentary fruit and chocolates in our room. The hotel is conveniently located in a relatively quiet street but still in close proximity to shops, restaurants and several underground stations. We also enjoyed the good breakfast where we were kindly greeted each morning by Carmen who took very good care of the guests and made us feel welcome.

When picking up our bags after having checked out earlier that day the bell boy claimed not to be able to find our stored luggage and had us search for it in the storage rooms (where we found our bags with the hotel's tags attached to them) - no big issue as we got our luggage in time but we found it a bit odd to go through people's luggage in there; this service could be organised better.

Great location with a lovely ambience. Clean and well maintained facilities with helpful and professional staff.

The room we booked was last minute and our room was under the lounge area, the room itself was great but the noise of activity and movement above could be heard at all hours.

Absolutely in love with the decor , shiny chandeliers , dark wood panels and history of the hotel , my friend and I were so excited to be staying , entering the main door into the beautiful foyer was amazing but, the receptionist welcome brought us down with a bump , no welcoming smile in fact , quite hostile towards us, demanded my details and sent us on our way, she definitely needs some training skills, this review would be glowing if she hadn't made us feel so awful in arrival (stayed 9th- 11th October ) 4pm check in approx .

Only one loo roll in toilet , everything else was fab :)