Location was great

On arrival, staff were arguing, which was very unprofessional....the member of staff did not even apologise for his behaviour. Then secondly majority of the staff were unfriendly

The hotel is in a great location, next to the park, walking distance to an underground station and next to a fun street with markets, restaurants, etc. I liked that it was clean and the people at the front desk were nice. The location was also quite at night, so I felt safe and comfortable at night.

It is no 5 start hotel, and it is a bit run down, but for the price you pay to stay in a central good area of the city, then you feel you are getting a good deal. The hotel is going through some major renovation , but our room had new bathroom fixtures and specially the shower head was wonderful.

The walls in room 346 are paper thin. I could hear everything being said in the next room. I have never experienced this to this level in any other hotel l have ever stayed at in my life, and I’m 50 years old and travelled a lot. It is pretty bad.

Stay was excellent, only downfall was we arrived back to our room the final night and noticed the door was wide open, we checked the room and the towels had been changed but the room hadn’t been cleaned so we came to the conclusion that the cleaners had opened the room and left to get something and forgot, our room had been open all day until 10 that night but fortunately nothing was missing, other than that the trip overall was one of the best we’ve had, we will surely stay again

Despite the fact that it was a single room, the bed was cozy and quite comfortable. Overall, it was quiet during the night. The location was perfect - so close to Bayswater and Queensway station.

The water pressure needs to be improved - if here's something I seriously hate than it's dribbly showers. There was a strange noise coming from the A/C very early in the morning.

we were upgraded into one of their newly refurbished rooms, which was very nice

The room was wonderful, but we had a poor wifi connection

The property was in a great location, lovely street and plenty of tube stations surrounding it. I thought the room was perfect value for money, it was small but perfect for three friends just using it to sleep basically. The beds were very comfy and the temperature of the room was always perfect. I really enjoyed the stay and would definitely recommend.

The property was under construction at the time of our stay, so the hallway down to our room was not the most appealing looking however the room was perfect and we were not disturbed by the construction noise so it’s not really a negative just a heads up.

Location was good . Hotel itself was lively and good Staff were excellent could not do enough for you .

We booked standard double and twin rooms . I thought that they were very small not a lot of space in them ,and they are not soundproof .

Location. Pre-arrival checkin. Key cards. Size of room. Clean. Easy to get in and out of hotel. Noticed that anyone can rent an umbrella for £2 for 48 hours. Two large TVs in the bar area. Staff friendly on checkin and check out. Housekeeping said hello in the morning. Fridge in room. The shower was very good.

Gap under the door let the hallway light in. Showed when our room lights were off and trying to sleep. Bracket holding up shower gel is loose and meant that trying to get product out very challenging. Said friendly hello to staff behind the counter in reception, was about 3-5 people, but no one replied. Think they were busy, it was about midnight.

My room was adequate for my stay. Whilst the refurbishment is going on there is some noise early morning and guests should be made aware of this on arrival. The view from the room was scaffolding but that is fine as I didn't visit London to stay in the hotel room all day. I found the staff on arrival to be helpful and welcoming. The different staff at departure were equally helpful and professional. I will definitely be revisiting and will recommend to family and friends.

Advise guests of possible noise from the ongoing refurbishment.