The communication with the hotel before arriving was helpful and friendly, all the reception staff were LOVELY and very accommodating, breakfast was great and the dining room team were also excellent. The hotel looked after our luggage before and after check-in and check- out and the location was very handy for Kensington Gardens, Hyde Park, Natural History Museum etc. Tube station and lots of places to eat within a few hundred metres. We wanted some extra pillows and reception provided these really quickly with no problem. The customer service throughout was really excellent.

The beds were clean and we had fresh towels but the bathroom was quite dirty. The room had several dirty spills on the walls and curtains which was a little off-putting. We had booked a superior twin room and I don't think that was what we got as it didn't match the photos, but we didn't query or complain because we were just using it as a base. I think the bedroom we had needed a refresh overall.

Great Location, comfy bed, spotless linens, renovated room, opening window for fresh air. It was ideal - super restaurants nearby and close to Notting Hill area as well.

Dresser top was bashed and should be replaced. A poor first impression. Room 313

Location was great, staff were lovely

Our family room smelt of cigarette smoke which wasn’t great staying with two young children.

This was a great hotel. The location was perfect for our stay, overlooking Hyde Park. The room was very spacious and comfortable. The breakfast was particularly good.

There was an issue with the bar - they had run out of most beer and some spirits when we arrived on the Friday, a situation that worsened as the weekend progressed as they ran out of more drink. This was on a weekend when the BST Festival was on at Hyde Park. I would expect the hotel to plan for the number of people staying and particularly when a lot of the people staying were attending BST.

Great location. Staff very friendly and helpful. Breakfast was great. Bed and pillows extremely comfy. Room quiet even though overlooking the busy Bayswater Road.

We were staying in a ‘deluxe King room’. Furniture in the room could do with an upgrade. Dated, and full of scrapes and scratches. Opened the drawer to put clothes away and corner hanging off with exposed tack. I took my half of the quilt out because i can’t sleep with a quilt on and it had awful large stains on it. The other half wasn’t too bad. I was hoping that a hotel room that cost over £300 a night would have a fridge in it but no. Nothing worse than those horrible little milk cartons in your tea/coffee.

Good clean hotel, excellent location. Very close to tube stations. We had a room with a view over Hyde Park. The staff were very friendly and helpful. Rooms were quiet and clean. The food was good, we had breakfast and an evening meal. Our room was ready early so we could just drop our bags and go. Also able to leave our bags on checkout and carry on exploring London.

Very minor issue which was probably just a miscommunication issue, it was quickly resolved by I think her name is seemas, sorry if that's spelt wrong. She was excellent with our grandson, even found him some balloons which he loved.

Close to various metro stations, an easy walk around/through the park, a room with a view of the park and landmarks beyond. Check-in was permitted earlier than expected and that was quite fortunate as my sister was feeling a bit sick/jet lagged. A short 30-minute rest made the rest of the day possible.

The only negative was elevators. I think of three only two were in service and they were tight with 2 people/2 bags. You have to take an elevator up to the 1st floor for check-in, and again up to the room. It's not a huge hotel, but 2 working elevators of such a small size strained the system. We took stairs when possible, but older folks with orthopedic issues... give yourself extra time.

Enjoyed it was perfect for our needs

None

Location: 10 minute walk to Paddington, although 2 tube stations right by the hotel if you don’t like walking! Hotel is above a petrol station, I didn’t hear and traffic which was perfect, also has a Waitrose with a Costa Express machine in. All the extras you could have needed like towels, shower gel, ironing facilities, mini fridge etc. The bed itself… I had the best night sleep ever in this bed And I don’t normally sleep well in hotels! I would definitely return to this hotel just to have a good sleep haha Our room overlooked Hyde Park and Winter Wonderland, was very pretty

I don’t have any complaints

The staff went above and beyond to check in with us, especially at food times. The food was nice and service efficient. It was my sons birthday and at breakfast Pelih one of the staff brought out a little cake which was nice. The staff at the reception desk were nice and there was one woman who gave my son balloons when she heard it was his birthday. The location was great and close to train stations, and the hotel was very secure. A key card had to be used to access the floor to get to the rooms. Loved that breakfast was included was nice to wake up and have a nice meal before a busy day. Great selection of food for all to enjoy.

The only small issue was that we found a very dark looking stain on the duvet set itself. We only noticed it the last day and did not mention it to staff. For a four staff hotel, it was something I didn't expect to see and have not seen a stain like it in any other hotel we stayed in, something maybe housekeeping can watch out for. Other than that, the rooms where lovely and location were great, walking distance to train stations. Hotel was very secure and card needed to be used to access main building at night but also in the lift to get to your floor