Excellent location, friendly staff

Our toilet worked intermittently. We reported it and maintenance came. It worked for a couple of days but then would work on and off. We often used the toilet on the basement level.

Great location a street away from Hyde park, lots of restaurants, cafes, shops all around, including a laundromat. A few different metro stations nearby and short walk to bus stop for a direct bus to Piccadilly Circus. Staff were friendly, bedroom was clean & spacious.

Bathroom was small and dated, toilet was very hard to flush & no hand soap was provided.

Fantastic location close to Tube and Bus. Close to Queensway. Breakfast was great. Comfortable bed, room size was perfect for our requirements. I can see it could be hard for people with limited mobility for some stairs on each level and using shower over bath but we were fine.

No complaints. Loved it and would stay again.

Good location. Friendly staff. Provision of a Bath and shower .

Breakfast could have been better in terms of provision . It didn’t have full cooked options . One of the coffee machines was not working hence a long queue . We experienced a wait to be seated for breakfast ( it was 9am) but the manager did his best to seat us as quickly as he could

Great Location , great receptionist Dina . Always will to assist been using this Hotel past 30 years . Just a pity Mohammed the day Manager left .

All Good , maybe paint the front entrances , maybe an update can work .

The breakfast was delicious, with a wide variety.

The room needs renovation, the bathroom was really old and had a few cracks here and there.

Staff engagement and service

Continental breakfast was litteratur with poor assortment. Two coffee machines were down to one in morning making a significant cew line.

The room was comfortable though a little dark. Excellent location for Hyde Park and Lady Diana's fountain. The hotel allowed us to leave our luggage which was verey helpful.

Multiple sets of stairs to the rooms making access difficult expecially for my 87 year old mother who needed to wait in her room to be picked up to leave the room due to maze to find her way out of the room. Not ideal should there be an emergency and it made exit with all our luggage difficult. In future we could also ask for our rooms to be closer to each other to alleviate this issue. This would hav e been challenging as we booked the second room a week before we left.

Quiet location and homely atmosphere.

Although it warned about water being very hot no hot water the last morning. Also lost power for a time just as about to dry hair with hairdryer .

Booked family room, the room was fantastic with plenty of space to move around. Room was very clean with a small fridge which is a n added bonus, great location for Hyde Park with some fantastic puds and restaurants very close by.

All was good for our 2 night stay