I was very happy with the hotel, the service, the staff and above all the location. Really excellent location as there is Hyde park in front, Metro/Tube basically under the building and so many comfortable buses going almost everywhere including straight to oxford street and all the attraction places. The BigBus and other tourist buses also stop by the hotel

I liked the location and facility around the location. The staff are very welcoming and friendly and very professional. Though payment did not include breakfast, I did eat at the restaurant and they gave me 25% discount.

Paid extra to upgrade one room out of the two rooms booked! I did request that the should an upgraded room be possible it had to be with a shower only ( not shower over the bath) as my sister needed that option. However on checking into the upgraded room it was a shower over the bath! So I had to have that room instead of her! She didn’t receive the extra treat in the end! Didn’t change it though !The staff at the hotel were excellent, friendly helpful ! By mistake I had only paid for one of us for breakfast instead of for two of us! They were kind enough to give me a complimentary voucher for the second person!

Overall it was fine, great location near two tube stations etc! The breakfast dining room was very tired! Could do with a revamp! I would definitely book it again tho as it is in such a great location!!

I always stay in this hotel for the location, it’s located in a beautiful and convenient area. Near public transportation and beautiful hotel.

What I didn’t like this time is I felt discriminated, I’m very aware for the check in time but sometimes when it’s available, you can get a little earlier. I arrived earlier and the concierge told me if there is availability he will give me my room. I waited almost an hour and then 3 different guests arrived after me and they got their rooms. I asked the concierge again and he told me it was because my rate, so Aimee’s to wait until 3oclock. I didn’t like it at all, it is not like I didn’t pay a full rate so I don’t know what he meant. And also if he would tell me from the beginning if would left my suitcases and left for lunch or something. I considered very unpolite and harsh.

Great shower pressure. Nice a la carte breakfast with 25% discount. King bed was very comfortable. Right across is the gorgeous Hyde Park and next door is Queensway Tube Station. Lots of restaurants and pub nearby. Had a lovely dinner at Med Salleh a Malaysian street food restaurant (5 mins walk fr hotel). Also recommend The Park Restaurant, with a wide European menu. Quality food and service. Reservation recommended.

Size of bathroom. Could be better designed. The bathroom was so small the door barely close without hitting the sink. The hotel elevator was small and really slow and only one was working.

Amazing location and lovely rooms.

I was actually quite disappointed with the hotel breakfast and how they were towards allergies/intolerances. I called up before arriving to discuss being gluten free and was told this would be added to the notes. Staff in the breakfast area were lovely but they didn’t know what gluten was and were guessing which items I could and couldn’t have (e.g. I was asked if I could eat eggs). There weren’t many gluten free options available and there was a high risk of cross contamination because of the buffet. They were also out of gluten free bread on the second day and I was told I’d need to wait until their delivery arrived. I’d previously had an amazing experience with Hilton London Kensington and assumed there would be some consistency across the chain.

Location is amazing. Right across from Hyde Park and the tube station next door. The neighborhood is walkable and there is anything one might need or want within 19-15 minutes. Breakfast was varied and quite good and the staff is always professional and helpful. The rooms are ample with tea kettle and sunroom coffee. Bathrooms areodern and the toiletries of food quality. This is our spot when we're in London and we'll be back as we use London as a base when vacationing abroad.

Bed linens were thin and pillows flat and uncomfortable.

Location

1. We booked from the 8 th to the 14 th. Informed the hotel that we would arrive on the 9 th morning from Australia,when we arrived at the hotel the room was not ready inspite of being charged for it. We find this practice very very disappointing. 2.Sound proofing of the room was inadequate, could hear the tv or radio from the adjacent room at 2 Am in the morning. 3. The bed was very uncomfortable and we did bring it to their notice. They supplied a topping which helped.

Good location opposite hyde park. Room was kindly upgraded because it was my sisters birthday, such a lovely gesture. The staff were all really friendly and helpful. Especially the young lad that was there when we checked in. Zanto? Apologies, i can't remember. Its next door to the Queensway tube station. Lovely area to stay in for a couple od days. Plenty of food places near-by, coffee shop, ice cream parlours. Mini market with oriental food on the side street. The room size and bathroom were compact, but its central London, so expected. Lovely stay 😊

The bed was creaking really badly, every time i turned

Location was good

After checking in the reception said my room was not ready. Room would be ready in 25mins. But after 30 mins nobody came to me. I was waiting in the lobby. I had to ask them again. Another lady was at the reception and asked if i had checked in. Annoyed i said i was promised they key in 25min but it was over 30mins. The reception seemed not sure on what to do. I eventually got my room key but i was expecting a more efficient process esp from the Hilton Group of hotels.

Great location especially for families. Close to a tube stop, near Hyde Park and Princess Diana Playground. Neighborhood was very safe with many good restaurant options within a short walk. There are also a few small grocery stores nearby for extra snacks etc. Neighborhood was great—-close to Hyde park but in a more residential than some other tourist areas. Hotel breakfast was good as well. Staff was friendly and very helpful. Would stay here again.

Everything was great about the hotel. If I could change one thing it would be an option for earlier check in than 3pm. Arriving from an oversees flight was tough to wait until the afternoon to rest with kids.