We had a nice and clean room. The staff was very friendly and helpfull. It is a great location close to public transportation. The last day we could put our luguage in a locker.

We discovered no negative points

The location is excellent, just 3 minutes from St Pancras Station and the underground which was perfect for us as we needed to get to Stansted airport very early in the morning and were worried about walking too far in the dark. The room was fine and we were pleased to have 3 beds ( a double and a bunk bed) as we didn't want to sleep in the same bed and it is not easy to find a room with 3 separate beds. The reception staff and cleaning staff were friendly. We would definitely return.

It is a bit loud as there are building works going on outside but that's not the hotels fault.

Great location a block or two away from St Pancras and Kings Cross train stations. Reception was gleaming clean and smelled so fresh! The room was very clean too with lovely upgraded pillows and nice linens. For being in the heart of the city, it was very quiet! Check-in and check-out were simple and easy. The man at Reception was kind and helpful. Lots of beds available in the Family Suite.

The room was very hot when we arrived. Even though it was mid-February we had to open the window for the room to be cool enough to sleep.

Perfect location, clean small hotel. The receptionists were kind and very friendly and the check in/check outs took a minute. Although all rooms were booked during our stay, it was quiet enough for perfect rest and the shared services were at our disposal all the time. The room was warm and cozy with electric kettle with everything needed for tea/coffee self service (we enjoyed a lazy breakfast in the room) + sink and enough sockets plus a good quality free Inet. It is a blast for its price, recommending!

I can very easy see now why everyone desires to come back to stay at this hotel, and why it's so difficult to book a room here. It's 'outstanding' on 'every level'. I've visited London easily well over 100 times, and this hotel is the Winner. Outstanding, friendly Customer Service, which I haven't witnessed at this level anywhere else. I was very impressed!! The Manager of this hotel, who I spoke to several times, should perhaps run a training course, to inform & educate other hotels what Customer Service is 'really' about. Going the extra mile for customers. Even acknowledging their customers by their name. Nothing's a problem. It's all Good Vibes. This is why this hotel is in the great position that they're in, and attracting their customers to come back & stay, again & again, rather than trying to chase them away, like other hotels give the impression that they're doing. I will certainly 'always' be trying to book my room here, whenever I visit London. I visit London at least 4 times every year.. It's a no brainer.

There's was nothing. Absolutely nothing.

The MacDonald offers great value for money in a very convenient location. It's fairly basic, but at these prices it would be churlish to grumble!

There was a lot of building work being carried out in the area, which was noisy and woke me earlier than I'd have liked. That's not the fault of the hotel though, so I haven't reduced the score.

Was really great, nice and cosy and worth its price. Cleaned every day. Fresh towels every day. Very happy with the service

It was too hot in the room but not able to open the window. Looked like it was broken and not safe to open. Also, can do with a small fridge and a toaster in the room. That would have been very handy. But overall great service, good location, underground just a few minutes away 👍

- Location was perfect - Very comfortable bed and it felt bigger than a normal single bed - Super easy check-in with no hassles - Small room but absolutely perfect for one person using the room just to sleep in, have a shower and explore the city - Really good shower - Every morning that I left for the day, the room was cleaned and set up exactly as it did when I checked in

- Only once on the last morning, the hot water from the shower was more lukewarm but it was 100% perfectly hot for the other 3 days that I’d spent there

Friendly staff. Room with an extra (loft) bed, to the delight of my son. And our room had its own bathroom, which was also an unexpected bonus. WiFi was fast enough for Netflix. The hotel is mere steps away from King's Cross and St Pancras, which is incredibly helpful for getting to and from the international train and the Underground.

I stayed at this hotel in 2019, and really enjoyed the English breakfast they served back then. So it was a setback to hear they had stopped serving breakfast in the meantime. The hotel owner explained the reasons for this extensively. We did have our English breakfast at the Regency Café, and that didn't disappoint :-).

Great location, very friendly and helpful staff, clean and rather spacious room compared to other hotels in London of the same standard, clean toilet and shower. We were a family of three in a room with three single beds with a shared bathroom in the hallway (just outside the door). The area offers some great food options and we caught trains, tubes, buses and a hop-on-hop off bus just within minutes of walking from the hotel. This was my fifth time at similar priced hotels in London and so far this is the only one I would stay at again... and recommend to others (as long as they don't mind simplicity, shared bathroom and stairs).

Only soap was provided as "free toiletries".