Super professional and smart front of house greeting me as I check in slightly earlier than allowed. Absolutely charming lady and gentleman front of house checking in. Chelsea King was immaculate, lots of personal touches - super soft high-end bed linen, lux bed, big bath, lots of high end bath stuff, espresso machine, lots of teas and treats Exceptional value in a private Chelsea enclave. As a professional lady staying regularly in London for City business I felt very safe. Housekeeping excellent, all details in order. Extras include a really well priced room service, restaurant and cafe bar. 3pm check.in and 11am check out is rare! A gem...please support this privately owned business. T

This hotel is a gem. Simple, comfortable, pleasant. The housekeeping staff were pleasant and the room has fresh carafe of water by your bed. Location was excellent in regards to being in Chelsea. Down the street from Sloane Square Tube and just a few minutes walk to all the shopping and restaurants. Location had some noise, but not enough to impact my stay.

I enjoyed everything about this hotel. The staff could have been a bit more knowledgeable ( ex, I asked what time shops open and the front desk did not know). But that did not impact my stay!

The location was great, right by Chelsea Flower Show, Handy for shops, public transport, nice restaurants. Room small but functional, had a bath, hot water, nice towels. comfy bed. Looked after our luggage prioand post check in.

For the price I would have expected the air conditioning to work, whilst a fan was organised as soon as we complained, it was not nice to have the fan whirring all night. Whilst lovely toiletries are provided, Molton Brown, the containers were stuck high on the wall totally inaccessible from the bath without having to stand up which, with no bath mat, could be dangerous for less able guests and there is nothing to squirt it into to take safely to lower levels.

I enjoyed the breakfast and staff were always helpful when required. The location was lovely and close to shops

It was rather upsetting that there was so much happening with roadworks and renovations and at times very noisy and I was unable to rest during the day. I had no internet connection and no television for the first two days which was very unfortunate as I had to go elsewhere for wifi connection. My son was alone in Australia and I needed to face time him regularly to check in as he is blind. After paying so much money for my stay I did find that very disappointing.

The location of the hotel was excellent, and although the rooms were a bit dated, they were comfortable.

First day we got stuck in the elevator, and part of the hotel—including the area where our room was—was under construction. We were woken up every morning by the sound of hammers. It was a rather strange experience.

The location was great and the hotel has a nice feel. We used room service for breakfast and a snack when we arrived and it was excellent. The bed was large and very comfortable (pillows could have been better) and the air conditioning worked well as London was going through a hot spell. Sloane Square and the kings road are very close at hand and provide a huge selection of restaurants, shops, coffee shops and wine bars.

The room was a little small - adequate but could have done with being a little bigger. The same could be said of the bathroom.

Bed super comfy and the black out blinds ensured a great night's sleep.

A shame that the restaurant was closed and that there was building work going on while I was there. There was no advance warning. Being woken to drills at 9am on a Saturday morning wasn't great, although I believe staff tried to stop it asap. Also, the one lift is very slow/has its own mind!

The location was amazing just a 2’ walking distance from Sloane square and the Sloane square underground station, so we could get around really easy. The breakfast was tasty, and the breakfast area was nicely decorated. But the absolute bonus of this hotel was the friendliness of its staff, everyone was polite and attentive to our needs. Special thanks to Rovena for her politeness, her willingness to help us with any inquiries and some -to the point- suggestions of things to do and places to visit in London.

Dated room, in the not refurbished area of the hotel. No fridge in the room so he had to ask the (polite) staff to take our medication in and out of the hotel’s fridge twice a day.

Amazing location and a very cosy atmosphere overall! We enjoyed the upgraded room and the breakfast options were delicious. Very close to the underground and close to a lot of attractions.

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BREAKFAST WAS VERY NICE WITH A GOOD SELECTION. ROOMS VERY CLEAN. STAFF FRIENDLY AND HELPFUL ESPECIALLY THE CONCIERGE

MY SON WAS RUNNING THE LONDON MARATHON FOR CHARITY AND NEEDED TO EAT BEFORE BREAKFAST. HE JUST NEEDED TO BE ABLE TO EAT HIS PASTA AND HAVE SOME BAGELS TOASTED. HE WAS NOT ALLOWED TO TAKE HIS PASTA IN TO EAT. IT WAS A VERY SPECIAL EVENT AND I FELT THAT ON THIS OCCASION HE COULD HAVE BEEN ALLOWED IN TO EAT THE BREAKFAST THAT HE NEEDED AND ALSO HAVE A COFFEE IN COMFORT INSTEAD OF BEING BANISHED TO HS ROOM.