This was a wonderful hotel. Very good location. Close to the Gloucester Road underground station. Building and area is very nice. Classic British type housing. The staff was very friendly and helpful. Made our stay that much enjoyable. Rooms are clean and have a cozy atmosphere. The AC works perfectly. We had a couple of cold nights during our stay so could warm up the room with it too. Also they do provide filtered water, coffee and tea free of charge.

There are a few minuses. The shower head does not take off. You can only turn it ever so slightly. The cleaning costs extra charge. Which could cause additional expenses for a longer trip. The rooms aren’t very big.

It’s pretty new so it was all in good condition.

The tiniest room, but for one night alone it was fine.

Great location, just a few blocks from the tube and main roads with tons of shops and restaurants. Comfy bed, good facilities. Overall good value for money.

The shower was a little inconsistent, or too hot or too cold.

Very good location. Nice, new room.

It was very hot in the room when I checked in, probably 27 or 28 degrees. I asked the front desk for a fan and he supplied one immediately. With the fan the room was comfortable. The light in the bathroom is not above the sink so it is hard to see in the mirror to apply makeup.

The staff were very nice and so helpful. The hotel is situated in a very nice part of London and not far from a tube station. The room was nice and had a lovely ensuite shower

The room was quite hot even with the fan on. It could do with air conditioning. The water pressure of the shower was weak.

Central location, clean, mostly comfortable, iron and ironing board was nice, option to have breakfast now which is new, staff is friendly and helpful.

Shower is very small, hard to regulate heat in room. Single room was very small and I did not love being on the ground floor. However, I booked the single room And should have known it was tiny. Could not really open a suitcase properly. Nobody comes to clean the room. I was there 3 nights and not once did anyone come to make bed, refresh towels, clean garbage etc. not sure what the policy is.

Clean, easy to get to from Gloucester Road and despite the small size, all I needed for a night in the city for work.

Small room so not a lot of space to get along bottom of bed to use wardrobe, etc.

It is in a convenient location. The room was comfortable for the most part. More on this below. The staff was reasonably responsive.

Having no place to sit in the room was irritating. Because other people did what I did - sat on the edge of the bed - the mattress was broken down on the edge. There were no instructions on how to operate the safe in the room or the online information. The fire alarm went off at 1:00 am. The staff didn’t seem to know what to do. It took almost 30 minutes before we were allowed to return to our rooms. Once back in my room and in bed, the alarm went off again - it didn’t ring long enough to evacuate but hen about two minute later it rang a third time but for about only 5 seconds. There was no mirror in the room outside the bathroom. It’s hard to dry one’s hair without a mirror, doable but difficult. Finally, the staff did not keep the amenities stocked in the lobby.

Lovely modern hotel, clean rooms and friendly staff. I booked this for my 22 year old son who was doing an exam locally and he appreciated the style of the room, the coffee maker and actually the hairdryer! He also rated the location of the room, how convenient the hotel was and thought the continental breakfast was great.

I felt very happy with my choice of hotel, but did find the Sonder online verification I had to do prior to his arrival (this was in addition to the booking), quite arduous.

Comfortable, good size for London, clean, good location

There could be some air conditioning as the room gets quite stuffy.