This hotel has probably the most helpful and friendly staff in London. I appreciate the.presence of plugin adapter, as we forgot to take ours. Localisation couldn't be better and available kitchen is always welcome when travelling with children. There is a lift, which is important when you travel with larger luggage - another not obvious facility. Breakfasts served. Room was nice and clean.

The water in the room is not safe to drink and had to go to the kitchen downstairs to bring some. The room was hot and fan present in the room was not enough. Internet reach was a bit flaky on the 3rd floor, but all in all it was a great deal, worth coming back.

Great location, the staff is very nice, especially at the reception desk. English breakfast is served in the morning (there are sweet patries and fruits as well). We could check in hours earlier as the room was ready.

Very small rooms but if you are just sleeping there you don’t really need bigger.

Morning breakfast, location was great, staff was friendly and helpful, close to Underground (trains) and restaurants, Easy to get to from Heathrow airport (take Piccadilly line)

The room was a bit stuffy and could be hot, especially if the window was not open and the small fan they provided was not used. There is no AC in the hotel. I might suggest to the hotel putting in a ceiling/wall fan with remote if possible. That would really help with cooling down the room, especially at night. I know London tends to trend on the colder side but in the middle of summer when it is really hot, a better fan would really help.

The staff were nice and friendly on arrival and gave us extra pillows on request almost immediately. During our stay we could see that there were a number of families staying and the children seemed well catered for. Our room was tidied up each day which was a very pleasant surprise on return each evening

The room was tiny and the beds were very narrow singles, but I had seen that on other people's reviews, otherwise we had everything that was needed

The staff were so friendly in the cafeteria and the front desk.. They allowed me for an early check in at 10 am

Nothing

Location - 6min walk to metro line taking you to all main sights

Very hot with no AC

Comfy, clean room. Great location.

Not far from tube station, quiet street and within walking distance of South Kensington and only one mile from the Albert Hall. Bedding was great with sheet, light eiderdown and bed cover which is so much more flexible than quilts and staff very friendly with a somewhat unexpected cooked breakfast. Excellent value for London which has once again generally become inhibittingly expensive to stay.

No tea making in room though it was ok to go to basement to make a hot drink where there was also a fridge that guests can use.

Good location. Friendly staff Great breakfast

No tea making in room, but kitchen is available.

Location is excellent! Staff are very friendly. Full Breakfasts & pastry options are superb.

No A/C. So room was a little warm & stuffy. Staff did give us a fan, but it didn’t reach all 4 beds.