Quinn and the bar staff impeccable, checking in and out with the girls 10/10, the staff are a real credit to the place

The manager.. having stayed a few times now, he talked down to staff, belittling In front of us all to see, very poor management skills, when actually didn’t really seem to know much himself, Also wasn’t helpful on my previous stay, but left it, but was rude and obnoxious to me and worse my wife and little boy, Better just to deal with the great staff and perfect location, If you wish to follow up more than welcome to give more detail

Breakfast was good, room was spacious and clean (apart from one sticky patch on the floor near the window). They had a little cabinet where you could buy toiletries etc that you'd forgotten which was useful. Really close to the centre/river. Reception staff were friendly and helpful.

Having to pay for parking at a hotel you've paid to stay at is a rip off in my opinion. We were also asked to leave the breakfast area once we'd finished eating. We were sat drinking our coffees and having a chat and it wasn't busy at all and still had 20 minutes left before breakfast finished. They obviously wanted to get a head start on cleaning up but it felt rude

The 2 ladies on reception when we arrived were absolutely brilliant. Really welcoming and professional and very helpful.

Our biggest disappointment was that there were no privacy curtains. The window looked out to an office block across the road and they could see directly into our room. This meant that on a warm and sunny day, I had to have the curtains closed when getting ready. This meant the room was very dark - no large over light - and not really practical. I couldn't even relax on the bed without closing the curtains at all times.

My daughter and I stayed at this hotel. We both had a fantastic time. We had a beautiful room with a view of the millennium bridge and river tyne. The staff were amazing, polite, and helpful. The food in the restaurant was great and good value for money. My 6 year old daughter wanted to order her own dinner, to which she wrote out her order on paper and gave it to the bar staff they were fantastic and so good with her. Breakfast had a great selection of food. The location was perfect for us. The millennium bridge and Tyne bridge were a 5-minute walk away and made a beautiful backdrop for an evening scooter ride. Highly recommend a visit to the Baltic art centre which is next to the hotel free entry and you get some amazing views of Newcastle. The life science centre is also a must visit, especially if you have kids. Kids get a goody bag on arrival, which my daughter loved. Upon leaving, the manager gave her an extra bag so she could play hotels at home. This was our first mother daughter trip, and all the staff made it one to remember. Would highly recommend this hotel to anyone visiting Newcastle, and we will definitely be back.

I booked a king room and when we arrived we got an executive room which was lovely with huge kingsize bed, fridge stocked with bottled water, 2 cans diet Pepsi and 2 kit kat chocolate biscuits which were all replenished daily. I asked for Riverside View and that's exactly what we got looking out onto the millennium bridge lit up every night.Also received 4 vouchers for a free drink of my choice at the hotel bar and a voucher for 20% off all food and drinks too.Buffet breakfast was lovely every morning with the choice of a cooked breakfast also if you wanted it.Very clean and tidy hotel and reception smelt amazing everyday

The pillows were not very supportive when sleeping other than that I loved it

It was in a great location right on the Tyne away from the hustle and bustle of Newcastle town centre. Just a short walk to the town over the bridge. Great view across the river. The beds were so comfy, we had a great nights sleep The food was lovely. We had food on the evening and breakfast the next day. The food was great especially the breakfast. Lots to choose from and well presented. The barman on the evening was very polite and very helpful

If I had to be picky the bathroom needed a little tlc. There was some black marks on the walls and the side panel on the bath had marks on it. The air vent was very dusty and there wasn’t any fan to take the steam away. There wasn’t any onsite parking for us at the time and we did have to park about 10 minute walk away which was £8.00 for 24 hours. This wasn’t a problem for us but might have been a problem for immobile people. There is another car park just next to the hotel but this is very expensive.

I’ve stayed here for over a week and one of the nicest hotels I’ve stayed in. Typical North East warm, friendly hospitality. The staff are just so nice, with tons of friendly advice and superb local knowledge and so easy to approach and talk to if there was any problems. So thank you to Isabella, Charlotte, Ann, Regan and Monica for absolutely superb five star service. The view I had was great as well and the food is nice as well as a good selection of drinks. Superb location too right next to the Millennium Bridge and easy connections to Newcastle and Sunderland and the wider North East. Will definitely return.

Nothing. It was great.

I really don’t want to find I can’t book next time if others find out how good this place is! The truth is I have stopped here before and liked it, but more so now. From the Staff down to the cleaners nothing was too much trouble. The breakfast was very good quality, well cooked, plenty of everything for everyone. The beds are out of this world plus the pillows! My partner at this moment is ordering the same pillows for our home. Plenty of hot water with the right pressure in the shower over the bath. We will be back.

Your Joking! Everything is fabulous for the money.

Breakfast was good and plenty of choice Overall everywhere was clean and tidy Staff were always helpful

Only one small thing the room lacks chairs for more than one person staying would be so much better if a small coffee table and comfortable chairs to relax in were in each room as having mobility problems bed is too high to sit on.

Our 2nd stay here. Excellent location for The Sage and only a 10 minute walk to the Newcastle Quayside and 25 mins to Greys Monument. We had a superior double with a fabulous river view. The rooms are spacious and clean with tea and coffee facilities and bottled water. Breakfast is buffet style with a good selection of continental and full English options. Parking is limited, but if you get there early, you've more chance of a space. It's £8.50 for 24houra. .

The rooms are a bit tired, and the bathrooms desperately need an upgrade. The shower over the bath had poor pressure.