The bathroom was very clean and well proportioned, the balcony area was nice to sit out and enjoy morning coffee.

The evening meal we had was truly awful and resembled a microwave meal, the staff, both bar and table service, were very undertrained. We were eventually told that the hotel didn't have the drink we wanted because the guy behind the bar didn't have a clue how to make it and couldn't find it in the book, even though it was on the drinks list. I had already paid for breakfast, I can't fault the selection, that was very good, but the cooked breakfast items were cold, some Luke warm. But everything was set out well and lots to choose from. The worst part was the bed, it was so lumpy and bumpy, not at all comfortable, certainly not what is expected in a hotel bedroom.

ALL Staff were excellent. Pool/leisure, & breakfast were also excellent. Room was spacious, had balcony & lovely view of garden & racecourse. Location good as can easily park without having to drive in the centre of York, busses are available from just outside of the hotel, which run very frequently into centre.

Room was very cold on arrival heater didn't work. After a while I noticed a mobile oil radiator tucked by side of wardrobe in corner, so when I moved this and plugged it in the room did eventually warm up. Balcony was lovely addition but didn't feel safe walking on it as the decking was old & rickerty & needs replacing. Blind in bathroom bit mouldy. Minor stuff

Overall the price was a little expensive for the days stayed. We stayed a total of 3 nights, and I spent over £900 inc breakfast. The shower gel, and shampoo in the swimming pool changing rooms was completely empty, and broken for the entire stay, and staff used the excuse of it being on order. Something so small should have been sorted more swiftly, ie spare shower gel and shampoo holders in the janitors office. A little disappointed that the children couldn't use all the facilities in the leisure section. Room was satisfactory, comfy beds, good change over each day, but room left open all day, on one of our days by cleaning staff, not good for security. Amenities replaced each day, friendly staff, and overall good breakfast. Friendly suggestion, fried eggs replaced more frequently, as the ones on display on our first day were dried out and like rubber. Overall I'd score our stay 7.5 out of 10.

I loved the swimming pool and the jacuzzi me and my partner used these a few times. We were on the second floor so having use of a lift was a lifesaver. The tennis court was a hit with us and we also loved that the use of the leisure facilities were free and included in the price of our stay. Our bedroom was a decent size and our bed was comfortable and really nice.

Personally we thought that the breakfast price was very expensive unless you signed up for the bonvoy rewards. The air con in our room wasn’t working properly I don’t think as it wasn’t cooling down the room as it should.

Perfect location for what we needed (visiting friends close by) plus a pleasant 35 minute ish walk into the heart of the city (using part of the old city wall once we got nearer). Much preferable to trying to drive in and park. Parking at hotel was easy and £7 a day. Hotel was nice and all staff were very friendly. The breakfast was really good. Tons to choose from and all very fresh. The room was clean and comfortable enough. It had everything we needed: water, tea, coffee, biscuits, a safe and plenty of toiletries.

We felt our room, and bathroom more so, was just a little tired compared to the downstairs areas, but as I said, it was clean and comfortable enough and had all we needed.

The breakfast was excellent, there was a great selection for all the family. Staff were always attentive and happy to help. Fans were provided in the rooms which was a bonus as it was hot. It was very clean and the availability of water to fill up water bottles was a good idea. The pool was a huge bonus and kept my son entertained during the stay. It was good to see spin dryers in the lockers as this helped speed up the drying process ready for the next swim. The location was good, very scenic and the perfect distance away from the city to enjoy a walk.

I felt the cost of drinks and food were high, but sadly that’s the result of rising costs of everything. I would have preferred the parking to be free. The lift was small so anyone with a large suitcase would struggle…. But the stairs were easy to acess and helped get my steps up each day.

York was a great place to visit with so many things to see. All in easy reach of the hotel. The Hotel was lovely and obviously popular as there was lots of guests and day visitors. All was made welcome by the excellent staff, so friendly and helpfull from the receptionist, waiting staff and house keeping. I have special dietary needs and the waiting staff and Chef really looked after me in a way no other restaurant or hotal had done before. They even offered to cook some things especially for me. Nothing was too much trouble and they remembered us when we went in for breakfast and our evening meal without me having to remind them. Our room was spacious as was the bathroom. It was cleaned everyday and the bed remade and towels changed. We are already planning our next stay here.

I can honestly say there was nothing we didn't like or had a problem with. On a personal note our room felt a little hot during the night, but thats just us preference to have a very cool bedroom. So we left the window and curtains opened and that seemed to help.

Lovely rooms

On arrival the receptionist was frosty. I was going to a wedding so I needed to get changed and leave my suitcase because we arrived too early for checking in. I had to ask the receptionist twice where the changing facilities were, and twice she just pointed and didn't actually show me. I think she was training a new starter, (who was actually lovely and friendly) so maybe that's why she didnt want to show me to the changing facilities. But, either way, she was frosty. I also had to ask her to check that I had the correct hotel because she didn't even take my name when I dropped off my case. I just got the feeling she wasn't in a good mood that day. Sorry to say this, but first impression do count alot. Otherwise the stay was fantastic, lovely rooms.

The location was excellent for a three day exploration of York City. The regular No4 bus, stops right outside and whisks you right into the centre of everything. Plenty of parking spaces at the hotel. Room was adequate with comfy bed and all the plumbing worked. The TV was elderly but worked reasonably well. Wi-Fi was OK. Breakfast was good. Most of the staff were helpful and friendly. The pool was open until late in the evening. The garden and grounds were delightful and very well maintained, there's even a tennis court. There were lifts to all floors.

There was no fridge in the room. The aircon struggled a bit. There were some electrical faults (lights not working etc). The men's pool changing room floor was very grubby. A little on the expensive side.

The location was absolutely gorgeous, overlooking the racecourse. We enjoyed the leisure facilities, bar downstairs, and the staff were absolutely amazing and so accommodating. I had been messaging on booking.com regarding decorations for my partner’s birthday and it was carried out perfectly! We had such a lovely stay in a comfy, fresh cleaned room every day. Checking in & out was really easy and went smoothly.

Our only complaints were no air conditioning in the room & the weather was really hot so this did impact our sleep slightly. The water pressure was also not great, but again these are small things compared to great service we received.