This was a very nice hotel, the counter staff was very friendly and helpful! We arrived early and couldn't check in (we were there at 1:00 and check-in was 3:00) and Renee helped us find a great place for lunch. Came back after 3:00 and checked in, asked for a dinner recommendation at that time - Renee hit her second homerun - the place she recommended for dinner was out of the world yummy (Lunch was Julienne Tomatoes, Supper was City Park Grill) - great suggestions. Room was super cute, very clean, bed was comfortable. Front desk was always helpful. Breakfast the next morning was typical hotel breakfast (waffles (my favorite), eggs, biscuits & gravy, bacon, yogurt, bagels). Coffee was decent. Hotel was very clean and staff of was out of this world friendly. I would stay here again if in this area of the world.

The staff was very friendly. The environment was quaint and the breakfast selection was good. Our room was large enough that my family of 4 (with 2 teen boys felt comfortable. We loved taking the complimentary limo to dinner in downtown Petoskey!

The shower was not in the best condition. It was difficult to adjust the water temperature and the water pressure was not good. The heating unit right next to one of the beds blew directly in our faces all night. My son woke with a bloody nose both mornings because of it.

Very clean property! Comfortable beds and super accommodating on finding us a crib! Loved the patio and lake view from our room. Very friendly staff! My family loved the hot tub and pool . Free Waters cookies and apples in the lobby were a nice bonus

The pool was a little too cold and the breakfast could have had a few more options. Also no way to turn off the patio light so it was slightly shining into our room all night . Not too much to keep us up though

Room was very clean and nice view from the balcony. The pool and spa were really nice after a day of walking. The free limo service is a great perk, keep that going.

The breakfast could have been better. Also the elevator stopped working and we were on the 4th floor so it made navigating the hotel a little tricky. Cable TV could be updated.

Convenient location. Large room.

Dated and needs some TLC. Our room had a large stain on the carpet right outside the bathroom and the trash from the previous guest had not been emptied. There was a large crack in the wall in the bathroom. The breakfast wasn’t very good and we actually ate out the rest of our stay.

Was clean and had great amenities

Someone called to confirm check in at 12:50PM and I asked what time check in was they said 3PM. We arrived at 4:20PM and was told our room wasn’t ready yet and would about 25 minutes before it would be ready. The only reason we came at 4:20PM was my grandson needed to nap. The staff was very apologetic however when they called to confirm my check in they could have advised me that the room would not be ready until 5:00PM.

The rooms were quiet, comfortable and updated and the property has a cute home-spun apple theme. The coffee was wonderful, the breakfast was good and there’s plenty of parking. The hot tub and pool were great. The balcony from the 4th floor has chairs, a small table and a nice view of Grand Traverse Bay. Several restaurants are within walking distance.

It’s sometimes very difficult to make a left hand turn from the hotel.

The roof-top pool was definitely the highlight. The location was also great with being close to the Magnificent Mile and the Navy Pier. There was a WholeFood and other grocery stores right around the corner and a Starbucks in the lobby. Overall, we had a great stay there.

The rooms and decor are a bit dated and could use a refresh at some point

Quick and easy check in and check out with a very friedly staff. Room was close to designated handicap spots in parking lot. Views were excellent.

For a hndicap accesible room, the chair made for narrow walkway. While showering, showerhead fell off and hit spouse without injury. People in hallway could br loud.

The location is okay, it's overlooking the lake from our room. The room is spacious and clean but there was a mildew smell from the carpet. Not far from downtown area . There are different choices for breakfast which is not bad.

Shower knob is messed up, hard to find the perfect temperature. No room service because i called for toothbrushes but I need to go to the front desk to get it. Internet connection is poor most of the time can't connect. Pillows are uncomfortable for me.