Breakfast was delicious and I loved the variety. Everyday, there was something different. While the rooms were roomy enough to spread out and be comfortable, they were a little dated and the floors were dingy and kinda dirty. Everything else, like the sheets and towels, was clean though, and there were no bugs. I wore shoes or slippers the whole time and used a towel to lay on the floor if I was sitting on the floor for whatever reason. The staff was wonderful and very friendly and ready to help. The pools and hot tubs were heavily chlorinated or bleached and burnt our eyes a little. I also was surprised that the pools stayed open until midnight. That was nice and actually gave us a chance to enjoy it. The jets on the hot tubs were quite violent, so we tried to just soak in the hot tub without the jets on, and that was better. The elevator first floor button was broken in the covered walkway, so we had to use the stairs everyday. It was also very hot in the first part of walkway, but otherwise very handy, if you don't want to drive everyday. The service at the T.G.I.F. was great and the food was way better than I expected. We had a great time at the MOA and if we ever come back, I'd stay here again.

Cleanliness and great staff

There was an issue at the pool area which I reported to staff right away. An intoxicated guest was in the jacuzzi with my children (age 11 and 1pouhe was pouring beer on himself, in the jacuzzi and on my children. He only stopped when he had a nose bleed and left the pool area. I was there with them but had returned to my room (115) for a moment to charge my phone and when I returned this had already transpired. my children were visibly shaken and I immediately went to the front desk. They advised that the guest left the area and they would fill out an incident report. I only did not call the authorities because I did not want my children to be further bothered by this. I understand it was not the staff at fault but there should be cameras in that area to protect guests.

The room was very nice, full refrigerator, a lot of space

The beds are as hard as a rock.

Breakfast was very good with lots of choices and served until 9:30 during the week and 10:30 on Wednesdays. The staff is very friendly and helpful. There is plenty of parking on the property. The location is great, right across from the Mall of America and they have shuttle service.

They do need more washers and dryers for the property, but if you do not need to do laundry, then it is no issue, but it is inconvenient with only one washer/dryer. There could be larger garbage bags in the room to make it easier to dispose of trash if you do not get housekeeping.

Breakfast on Tuesday morning was the best, as they had French toast. The waffles were good, too. The sausage Pattie’s were not a highlight with my family. Besides that, the property was amazing! 2 pools and 2 hot tubs, so no one felt left out. The location is chef’s kiss, literally a 6 minute walk via the sky bridge. I did not have to move my car. Located on the side of the hotel is an ihop and a Fridays. And let’s not forget the front desk clerk, Pierre. He was the best. Always asking if you needed something, helpful with the directions for the sky bridge, and he just seemed to really enjoy what he does!

More options for breakfast after our 1st day.

From check-in to check-out the staff were absolutely amazing and made us feel welcome. The size and feel of the room was so much more than we expected and made us feel at home. The free parking and close proximity to the mall made it convenient to walk back and forth and save money as well. Have a continental breakfast also was convenient to feed our daughter before the start of her day. This is definitely a hotel I'd return to and definitely recommend, you won't be disappointed.

I honestly have nothing that we didn't like about the hotel.

Connected to an IHOP & TGIF. Walking distance..im saying like just a football field away from MALL OF AMERICA!! Spacious rooms, the living and bedroom being away from each other was perfect. Breakfast options were good, not much variety each day..being there a week though, I could be biased 😂. Having 2 pools & 2 spas was a plus!! Staff was amazing & very helpful to everything that needed to tend to. Made it their mission to make sure our stay went great. 🥰

Unfortunately AC in some rooms were not working. First night was unbearable as it was like in the 90s. Hallways to the two restaurants were super janky...nothing a little tlc couldn't fix.

Located across the street from the Mall of America. Basically two hotels in one building-check in at the Country Inn side then we parked in the back of building to get to our room on 5th floor. Make sure you check in and get keys first as you need the key to unlock door in the rear of building. Easy to park and walk to the mall using the skywalk (if you don’t mind the extra walking) Our room was a king size bed with a pull out coach fit 4 adults perfectly. The room had a living room area with couch, chair, table, refrigerator and microwave. The bed was on the other side in its own room, a tv in each sleeping space. You are close to the airport so you can hear planes throughout the night but not enough to not sleep..unless you’re a light sleeper. IHOP and TGIFridays in same area as hotel. I’d stay here again it worked perfectly for our weekend at the mall. Hotel does have hot tub and 2 swimming pools but they are on smaller side. 20 people and it’s pretty packed, swimming didn’t appeal to me but it’s available. Front desk staff friendly and efficient. Housekeeping was friendly too.

Very pleased with our stay.

Wonderful location - close to the south side of Mall of America that was accessible across an elevated walkway. It was closer than it appeared on the map. The Park Plaza and adjoining Country Inn are served by one reception. Easier to enter on the Country Inn side (next to TGI Fridays) because the reception is located there. Staff were excellent - friendly and professional. They really knew the meaning of customer service and were a highlight of the stay. Room was a good size - and there was even a window to open - love having fresh air in the room. Everything was clean, and the Wifi was strong too. Bed was comfortable and I slept very well. For those who wish to clean their clothes, there is one washing machine and one dryer available. I took the airport shuttle for my departure and that was a very welcome benefit of staying here. Given the competitive price of this property compared to nearby competitors, this is an easy choice for someone staying in this area. I would definitely stay again.

Breakfast was disappointing with very limited choices. There were cereals but not corn flakes - something that it usually provided in most establishments.

Great location next to the Mall of America and the Light Rail.

Breakfast food was okay but breakfast was served until 10:30 on weekend and 9:30 on Monday. At 10:30 on Sunday and 9:30 on Monday which happened to be a holiday so there were a lot of people with families staying there, the staff took food away even if people were still waiting in line and also immediately took the coffee away. I also saw the staff turn the TV when a woman was watching a show. They were rude and asked people to leave so they could clean up the area.