The shuttle to the hotel from the airport was a big plus. The driver arrived promptly and took us right to the hotel. The room was comfortable but the bed was a little hard. The front desk staff was very helpful.

The hotel was not close to any restaurants so when we arrived at 10:30pm, there was no place to eat. The front desk recommended a delivery pizza place so we ordered from them. We didn't care for their food but that's not the hotel's fault. The parking lot seemed to be owned by another company other than Hilton. There was a separate fee to use the lot. Thankfully the hotel staff took care of that for us so we didn't have to shell out any extra money.

Clean modern room with keurig coffee maker. Good location. Quiet - didn't hear a single airplane or any road traffic for that matter during my stay. Was able to check in extra early as a room was available.

Waited over half an hour for shuttle to pick up from airport on arrival. On departure, told to be ready and waiting for the shuttle 10 minutes before departure for the airport because it would leave promptly. Ended up waiting 10 minutes after scheduled departure. Fortunately, there was no traffic and it only took 8 minutes to get tot eh airport.

The hotel lobby is clean and the staff was friendly. Our room was comfortable, but a little tight with 3 women and 3 large suitcases, but we made it work. This is located close to the airport and the Mall of America.

The tub was dirty and the tub spout was falling off of the wall. When you turned on the shower/tub water the plumbing made a very loud noise. We could hear other rooms when they had their shower/tub water running. They charge a fee for parking.

Parking good access near front aven on a cold day. Pool and Exercise room well stocked and clean. Pool is nise for lap swim Room was up-to-date and in good condition.

The room was hard to get up to temp being an upper floor corner room and a cold windy night in January. The bargon rate from a Booking site, said the breakfest was an optional $8 ish. The lobby staff had no record of this but was willing to give a generous discount to help make my day a nice start.

The staff went above and beyond to help ensure a comfortable and easy stay. Everyone was helpful and very willing to accommodate special requests.

There was not free parking. The hotel was clear about this but it is improperly listed on Booking.com. I was very upset to get there only to have to pay $10 extra per night for parking. That is booking's fault.

great location; very nice well maintained property

In the previous 120 days prior to my stay at this property I spent 90 days in various hotels in various locations and this is the only one, outside of a downtown location, that had a parking fee. Not only is this the only time it happened in the last 20 days, but I believe it's the only time it has happened in my 70 plus years.

Staff and cleanliness

There was no information regarding what tv channels were available. There was no information about restaurants, local things to do, etc. There was not any information about the restaurant in the hotel and their menu. These little additions would have made our stay a little more comfortable.

Pool was nice, room was comfortable.

Initially 1 elevator working so it took a bit to get upstairs. Night before checkout our key card was not working to access our room. After walking for 10 hours that was inconvenient, otherwise a great stay.

The Hotel exceeded my expectations, as this was given a moderate score on booking.com. I thought the room and accommodations were excellent - everything i needed for a couple of days stay and offered at a very reasonable price.

Can't think of anything.

Everything about this hotel was excellent, the rooms were clean, the beds were amazingly comfortable, the breakfast was great, we even ate dinner there one evening and it was great too. The entire staff were friendly and super helpful. They had an airport shuttle and Mall of America shuttle so we didn't have to use Uber or Lyft even one time. Location is great, we even walked from the mall back to the hotel one time without issue. Would stay here again and would highly recommend!