We had a fantastic weekend stay. Everything was perfect, from the comfortable room to the great location. But what truly made our experience unforgettable was the outstanding service. Nicole and Oleksandr went above and beyond to make us feel welcome. They greeted us warmly, offered helpful tips about the city, recommended great restaurants and local events, and were always available with a smile and a kind word. Their enthusiasm, professionalism, and genuine love for both the hotel and the city created a special atmosphere for us. Thanks to them, we would gladly return to this city just to stay here again. They truly made us feel at home.

From the welcome drink to every other service offered at NH we give 5 stars. The room was clean and comfortable. Breakfast was excellent with staff working tirelessly to keep up with clearing,cleaning and filling up food items.

There is nothing which we can mention. As for location there is a bustop 3mins to the right of the hotel entrance which will take you to the main station in approx 15mins. If you choose to walk it is about a 17mins and also conveniently situated to all the main attractions. Salzburg is amazing!

A truly lovely stay! The hotel had a cozy, home-like feel, and the reception was exceptionally friendly and welcoming. Everything was smooth and comfortable—such a great experience overall. Can’t wait to return! Also location was good in city centre no need car or taxi also room service was good and fast everything was beyond my expectations

Nothing at all

EV Charging and secure parking. - we had bikes in our boot. We stayed at 3 NH collection hotels on our trip. In each case all the people on reception were very friendly but the arrival process seemed very time consuming and c opmplicated and not all staff seemed to be fully trained

The room was billed as a superior room. It was really small. The reception kindly showed us another room but it was the same. Not sure that any of the rooms were other than billed as superior, which doesn't make sense! Itcvwould be great if they could upgrade to a fast EV charger

it was clean and the staff was great and helpful

There was no way to have any privacy without completely taking all the light out of the room by closing the blackout curtains. The lobby is really ugly in comparison to other nh hotels. The room does do it justice but the lobby definitely doesn’t. They also woke us up because they confuse the wrong room or something. Housekeeping openned the door to us 2.5 hours before checkout. That was definitely intrusive. I don’t believe the default mode should be to put the sign on the door just to not be disturbed. The default should be to not be disturbed any way

The room was a medium size, but felt about right and nothing was missing. The options and variety in the breakfast buffet were plenty and tasteful. In this hotel you are a few steps away from the main shopping area, so the location feels great. Finally the staff were very knowledgeable and helpful.

During our stay (between Christmas and New Years) the laundry was not available. It felt odd not to have this option available for travellers in that peak travelling season.

The hotel was in a great location - walking distance to all we wanted to see in Salzburg. Breakfast was very good too.Most of the staff very helpful.

I was travelling with a friend - there were only mirrors in the bathroom so we had to take turns in getting ready to go out - a dressing table and mirror would have been useful in the bedroom. Also a few drawers to put clothes in would have helped - there was enough wardrobe space but no drawers for smaller items that didn't need hanging up.

Breakfast was one of the best we've come across. An excellent selection. The staff were extremely helpful. The whole hotel was very clean and tidy. Less than 100yds from Linzer Gasse a main shopping street and only a 10 minute walk to the old town which is across the other side of the river Salzach. Book Gastoff Alter Fuchs in Linzer Gasse (less than five minutes from the hotel) for an authentic Austrian meal in a lively pub type setting. The food was excellent. Have a coffee in Cafe Konditorei Furst in the old town the pastries are wonderful.

More a constructive criticism than a complaint. There could have been more fresh fruit on offer at breakfast some of it was tinned. The room although very comfortable was lacking in light. we found it quite gloomy. A couple of brighter lights would help no end. No instruction on how to set the room safe.

The experience exceeded expectations! The location is the best, you are right next to the pedestrian area to get to the water and enjoy the surroundings. The location near the large sunken garage also guarantees that you will have somewhere handy to leave your car when the hotel garage is full (it's really tiny). The room was up to standard and everywhere was clean. The staff was helpful and friendly and the breakfast was very good. Especially the traditional Austrian dessert with really vanilla sauce or a straight piece of Sacher sweetened my day.

Breakfast was exceptional; a wide variety of things to choose from and all of it good. The location was great; quiet, tucked away but within easy and pleasant walking distance from the city. Staff were extremely polite and helpful. Everywhere was very clean and tidy.

Our room was rather badly lit. Mood lighting is ok some of the time but you need strong lights too! Also, we were on the 5th floor and the room was very warm. Even with the window wide open (in Nov!!).