We liked the size of the room and very pleased with the cleaning services and the chef who was a whizz at dosas! The waitressing was excellent too!

The staff should learn to give equal importance to guests.While my husband who is white was wished & greeted every morning and pleasantries exchanged, the interaction towards me being Asian was like an afterthought or even ignored! We also did not like the way the way most supervisors treated the waiting staff as if they were nobodies- being charming and polite to your own staff is equally important! Also, many side dishes were served cold be it dinner breakfast or lunch and we had quite a few meals there

Amazing luxurious interior but the location is the best (alongside Galle Face hotel). Taj is BETTER located than the ITC hotel and especially Shangri-la but I really like about Taj is that they have created greenery within the hotel grounds making it quieter and more secluded too. This is great for a genuinely exclusive feel! Room and the large bathroom are amazing with their luxurious, interior fittings and great customer check out service provided by Anjalee who suggested that I could keep my baggage while I walked around Galle Face Green for a couple of hours before recollecting my belongings to finally go. Superb at the value price I paid! I'd like to go back and highly recommend this hotel and Galle Face hotel are chosen over the Shangri-la as Taj is much nicer, nicer grounds including parking and far better value than Shangri-la!

A minor issue but I had to ask for my welcome drink when checking in. As the checking in process begins, the welcome drink should have been ready and presented to me as I was hot and thirsty soin after arrival. This is important because the welcome drink given quickly helps to mentally settle into the hotel more quickly. .. this is the ONLY point for improvement! Everything else was breathtakingly good!

Memorable stay at Taj Samudra. Got upgraded to a club level ocean view room on checking in. Room was spacious and was very comfortable. House keeping staff were wonderful. Breakfast was good with a lot of varieties to choose from. Location was great facing the lovely Arabian Sea. Situated very close to tourist areas including the Dutch hotel shopping precinct and One Galle face mall is walkable. Overall a memorable stay with the family.

The restaurant could do with a makeover creating more space for people to walk around the buffet spread.

Club room overlooking Galle Face Green with business club room-continental breakfast served, all day coffee & tea & evening drinks & snacks. Large room with large desk & lounge, cool, dark bedroom with excellent bedding. Lush bathroom with great bath. Fabulous breakfast served in the downstairs restaurant. Very helpful staff & particularly the concierge. Walk to many of the sites. Large pool & good sunlounges. Very late flight & no problems getting a late checkout (4pm) but maybe because we were lucky to be there on a quiet week.

Looking tired & in need of an upgrade. No compendium in the room so had to wander around & guess what the facilities were & weren’t informed on checkin what was available at the hotel.

Wonderful location of the hotel, grand property with large rooms.

Hotel is about 40 years old and it shows in the furnishings and furniture. Staff is courteous but for any in room order they never get everything in one go, it take 2 or 3 visits even for small things. Breakfast spread is above average though the food is delicious.

Excellent standard of quality throughout the hotel. Service and staff are exceptional and a good range of restaurants on offer. The main lobby is very inviting and the bar area in the lobby is very comfortable and relaxing.

The room was of a very high standard but the unfortunately, the bed was too firm for me and I had a poor nights sleep. Almost no shops to visit in the attached shopping area and no billiards or pool table available although a pool table is shown in the guide on the room TV.

Breakfast yummy with lots of variety, rooms spacious and great mattress. Hubby said pool was great and staff professional and friendly. Hotel spotless! Casual meeting lobby area had nice cakes with afternoon tea (extra cost). Lounge was great for reading newspaper in quiet setting and perfect for pre drinks with our local friends who we were able to invite. His drinks were extra but this is fair and usual Lounge policy.

The Lounge doesn’t offer snacks/light meals during the day which seemed to surprise many guests paying for the lounge access privilege and very unusual.

The experience of stay in this hotel was just absolutely amazing! Everything was just so organised and systematic that it almost felt like more than a five star hotel. Here are some things that I really liked about my stay : 1) right from the entrance of the hotel to my room everything was extremely clean and the atmosphere smelled really pleasant. 2) another thing that I really liked was how the room service read and understood the way I was staying, they read which pillows I preferred so the next time I enter the room the pillow was exactly where I like it kept and the one that I use for sleeping. 3) the staff was really approachable and friendly. I didn’t meet even one staff member who spoke with me without smiling. 4) any requests that I made in the room was immediately attended to without me waiting for even five minutes. In the end, I would really recommend staying staying at this hotel because as the thing goes “Taj always delivers”

Staff were lovely...food was excellent

1. Taps in bathroom sink need updating 2. Fridges are ancient and need to be replaced with ones that give a cooler temperature 3. Should be able to open windows slightly to help dry clothes 4. Gym bathroom should have a dryer for drying out swim clothes, etc 5. Semi-skimmed milk should be available

Great property. Staff were very attentive and friendly. In particular I would like to call out Chef Senthil who went out of his way to help us withway to some local purchases of Hopper Pots from the local market! The idlis and South Indian food we had here were probably better than the ones we get in India. Outstanding buffet and food. We loved the free upgrade they offered to the taj club room which was amazing

Pool was closed