Great quality of hotel with great facilities for a very good price. The staff were friendly and helpful, the hotel was clean and smart. The room we stayed in was large and comfortable with really good storage areas. The bathroom was a good size and the shower was really good. There was no road noise at all even though it is directly onto the A4. The breakfast was superb with a great choice of food and drink. Parking is safe and secure and easy to access. Good choice of public transport near by and great position so close to the river.

Nothing really.

Modern facilities. Good ambience.

Breakfast was good but I wasn’t impressed about the lunch buffet options. A few of the staff were stuck up and gave off an air of arrogance. I wasn’t sure whether it was a touch of snobbery or rac*sm. Definitely the wrong attitude for customer service.

Very well priced, staff were lovely and very helpful. Our room was clean and spacious, with an excellent shower. Car parking on site was very reasonably priced. Richmond was easily accessible for our first night and the nearest tube station was a brisk 15 minute walk, which made central London really accessible. It felt very safe and secure. There was a Sainsbury's local yards away and a fantastic independent coffee shop opposite the hotel. We will definitely use the hotel again in the future 🙂

The breakfast price was quite expensive which is why we didn't book it. It did look very nice though.

The Hotel is lovely. Very clean and modern with friendly and helpful staff. The rooms are very nice and have lovely bathrooms with nice high pressure showers, everything is really good quality. The best parts for me was the breakfast! Absolutely amazing, everything was so fresh and delicious. The restaurant is really nice and also has a nice social area if you would like to relax after breakfast. They had an area where the F1 was on. Literally the best Hotel breakfast I have had, 10/10.

The bed was like laying on the floor so firm but that could be personal preference. Also the window wouldn’t open so the room was super hot as the rooms done have air conditioning. However I did ring down to the front desk asking if they could help with this issue, which they did by either offering another room with a working window or to see if they could get us a fan which they was able to find.

Swimming pool was lovely. Beds were really comfortable The interconneting rooms made it feel like a suite and was really fun Check in and out was very swift. Staff helpful booking a taxi and sorting out a problem with room service very swiftly.

Did not like the bathrooms. Felt there was no privacy. Could see into the bathroom via the fosted glass and there was no lock on the door. Would have been nice to have a bath as well as a shower (though I accept that it did not say there was). Tea and coffee in the room could have been a bit more plentiful.

Modern hotel in a great location. All the reception staff were super helpful, Easy check in/check out. It’s about 20 minute walk to South Ealing tube station or Brentford train station so you have options for heading into Central London which takes about 30 minutes. Sainsbury local is right next door for supplies (room has a small fridge) and if you fancy breakfast outside the hotel definitely go to Rada cafe across the road - absolutely amazing in fact it was so good that we went both mornings! The swimming pool/gym facilities are excellent and super clean. The sauna just wasn’t hot enough, almost as though it wasn’t working properly. The only other negative was the sofa bed wasn’t very comfortable for our 12 year old. We come to Brentford for the football so we will definitely stay here again.

We regularly stay in the Novotel chain. This is the first time at Brentford. Our flight was delayed so arrived very late in the evening (see dislikes). They gave us the wrong room but was resolved quickly, which was great as we were extremely tired. Room was decent size, Novotel standard comfy beds but it does shows its age. Good size bathroom with privacy, lots of towels, good range of toiletries, equipped with a bath which we found it a bit hard (high) to get in/out. We later learnt they do have rooms with shower instead of bath. Despite situated next to the A4, we had no problem with noise during our stay. Breakfast was good, range of selections but a bit limited with fruits. Staff at breakfast were displeasing, felt a bit rush, constantly going up and down the tables, cleaning after guests. Our plates and cutleries were taken away immediately as briefly left the table for some tea/coffee before getting more food. They didn’t came to reissue cutleries and was given a cold stare when we sat down at our table which was unpleasant, so we simply move to next table (this happen on the 1st and the last day of our stay). We visited the restaurant in the evening, this was completely a different experience from breakfast. We would highly recommend it, the food was outstanding and a good selection of wine that is at very reasonable price from a hotel. During our stay we enjoyed a visit to the swimming pool and the sauna in the basement. You have to make a booking at the reception. It isn’t big but decent size, can get pretty busy. Plenty of lockers free to be used (no coins required) and there is a shower in each male/female changing rooms.

The staff is a bit on/off, seems to get different vibe and attitude depending on the shifts. When it is good, it’s warm and welcoming, but when it gets bad it is pretty bad, cold and unwilling. Decor needs an update. Only 1 lift was working during our stay, that was extremely inconvenient (a guest told us they were in the lift for 10mins). The floor of the lift is often wet due to guest who visited the swimming pool, making it a hazard. Driving to the hotel is somewhat tricky, there are very few signs. Parking is a bit confusing too. Suspicious looking guests in the evenings of the weekend. You can often find a strong smell of smoke and cannabis in the corridors and lift.

Breakfast spread was good

The room was adequately sized for our family 2 adults and 2 teenagers. The shower was amazing, the shower toiletries Rituals was very well received by my teenage daughter Free WIFI definitely an added bonus! Most hotels charge! The complimentary water was a nice addition Having towels provided for the pool was fab! The smell around the hotel was lovely and all areas were clean

The pool times for children swims -until 8pm wasn’t abided by, by others and that disappointed my teenagers who wanted to swim later and we were told no children after 8pm

Underground parking Simple yet effective gym Comfortable room Good location halfway between Heathrow airport and London City

I took a not-included breakfast on departure day and asked specifically not to charge my room, I wanted to settle immediately by card but the young staff in charge didn't seem to get it and still put in on my room. A last minute bummer... Also the self service 24h shop for beverages and snacks is a bit limited No underground station in the vicinity of the hotels