Very clean and comfortable. The staff were 100% lovely and very helpful. Convenient stay for an otherwise gruelling hospital visit made it much easier and more comfortable all round.

A problem with the lift meant we could not leave for a couple of hours after our planned checkout. There was no other way for my daughter to get downstairs except using an evac chair which would have aggravated her chronic pain. Obviously in an emergency situation this would have to be done, however I was surprised that with only one lift disabled guests are accommodated on an upstairs floor at all. However the staff were lovely and kept us informed and looked after us- this is obviously not their fault at all.

I have stayed here a few times when working locally as it’s close to A1 and offers lots of parking and excellent food options , Breakfast is amazing one of the best I’ve had on my travels , the rooms are clean and tidy and spacious , staff are very friendly and helpful. Also located not far from a Petrol station 2 mins walk from hotel which is 24 hours and has a Spar supermarket within in it . There is a McDonald’s next to the petrol station as well . All in all excellent location with lots of amenities close by.

Amazingly clean throughout the whole hotel all area's i thought it was a new hotel it was that clean! Beds really good, staff very helpful & knowledgeable. Would stay again great location to where we wanted to be.

The breakfast on looking at it looked amazing everything you could ever want from full english/ ceareal/ fruit/ to pastries...but... The bread was next to the toaster so if you just wanted bread instead of toast, it was hard from the heat. The bacon/ black pudding was so hard it couldn't be eaten!! The coffe/tea machine when you made it tasted of just water even the staff said it could be the milk making it taste not nice! So tried making a coffee just normal with proper milk still not good! Just a few things that could be rectified it could be awesome...

Well located for what our trip was for good size car park with free parking as part of your stay and the before we stayed communication with the team and Susan was fantastic. Nothing was an issue for any of the staff.we received a very wam Northern welcome with staff who know how to look after their customers. Reception team very helpful and we booked a conference two nights For our stay so our group of 20plus could sit together and have a good chin wag. We are local from Ryhope in Sunderland and we stayed as we were in a marching band competition in Newton Aycliffe thank you Ryhope Allstars Marching band x

It’s a bit worn but well worth the price, meals in restaurant a pit pricy and took a while to get an evening meal BUT it was a bank holiday and the hotel did previously asked us to pre book if possible.

Friendly staff, very clean and comfortable room, very beautiful view from window of room - nature & trees - room was at back of hotel & I enjoyed seeing wild rabbits outside. The decor was very nice & the bed and furniture were comfortable. The breakfast looked great, although I didn't have time to get anything except a coffee. The lift was great - my friend & me are both mobility impaired, so it was a great help.

Nothing, it was all very nice.

I had the best room I’ve had whenever I have stayed there (222). If this room is available again I would chose this hotel over others. All of the staff we came in contact with were super helpful and everyone including the maids were polite.

The property is conveniently located for when I visit relatives . Easy access to A1M road and has all the facilities you would need. It has a bar and a restaurant and it even has a small gym. I would say as crew for an airline who has stayed at hotels around the world that this hotel easily fulfils the needs of travellers.

Someone has listened from the hotel, responded quickly and professionally, refunding my guests payment. Many thanks to your team

i paid twice, firstly through booking.com on line and then my guests had to pay again on arrival. I have tried to get a resolution from booking.com x 4 times now with no outcome/response. Disgraceful customer service if anyone is listening!!!?

Big comfortable room which was spotlessly clean. Warned about a large disco that evening but never heard a thing. Beds lovely and comfortable, all facilities you need. Staff great and attentive. Breakfast was very good and again staff very above excellent. A huge surprise as years ago Holiday Inn was by far more basic. Highly recommend this hotel for excellent value for money, we will definitely stay again.

On arrival the reception staff were very helpful, we were told that dogs are not allowed in the restaurant so at meal times our dog stayed in the car. We agree although we love our dog it was much less stressful and hygienic to be able to have a good breakfast without dogs yapping or getting in the way. Our room was ready on arrival was large with enough room for dog and wheelchair. The desk and table were a good height for wheelchair users. The beds were sooo comfy beautiful white cotton sheets and comfy pillows. The bathroom was large with wheelchair accessible shower. The room was kept immaculate by the cleaning staff who were very friendly .

Being picky would have liked a bigger TV

Location was easy to find and plenty of parking space.Reception was friendly and quick. The room and bed was large and excellent with tea and coffee supplied and an excellent shower.Breakfast was perfect with a huge choice in lovely surroundings.Would definitely use Holiday Inn again.

Only thing we found was there wasn’t any USB Ports in the room otherwise couldn’t find fault.