Very clean and comfortable. Staff lovely. Just a small niggle i will comment below with regards to reception. Lovely place. A wee bit farther from airport than id anticipated.

My view from the room was a wall! I mean against the window! Not good when you've paid £100 for the night! It would have been nice just to sit and look outside especially since I was alone. Went down to check out and 2 ladies behind the desk didn't acknowledge me. I was stood directly in front of them. They were obviously busy discussing something but a simple 'good morning, we wont be a moment ' would have been nice. When travelling alone these small things matter more i think. They were nice once I was acknowledged. All in all a pleasant stay but I wouldn't return due to being given a room with a wall for a window. This isn't acceptable. No fridge in room either Unfortunately my phone ran out of storage and I didn't have time to sort but iv put on YouTube... under the hotel name

The Leonardo was very reasonably priced for the location, the staff fantastic, and the breakfast great. Our room was clean, the WiFi was solid and fast. On arrival at Heathrow we took a taxi from the airport to the hotel ($17 US) for the 8 minute drive. (Uber was quoted at $26.) The Upon departure next day we took the city bus back to the airport. It was a short and easy 5 minute walk; the cost was less than $3 and we plan to take it both to and from the hotel on our return visit to London next month.

Though I liked them, my wife wasn’t fond of the firm bed pillows. As we didn’t reach out to see if there was as alternative, that could have been our fault. It isn’t close to any of London’s attractions but that isn’t its purpose so don’t let that stop you from booking the Leonardo for your stop through Heathrow.

Location Room size and cleanliness Staff is very friendly and helpful

The hotel only mentions an airport shuttle. I don’t recommend the shuttle; it takes 20min from terminal 2/3 and costs £6.81 yet the public bus takes 5 min and costs £1.81 Furthermore neither bus goes to terminal 4 before 6am. One has to go to terminal 5 then wait for 20 min to catch another bus to terminal 4 or take a taxi at a whopping £ 23 between terminals . Definitely not recommended for an early flight departing from terminal 4 unless one is prepared to pay min £ 27 ( £ 40 Uber)

Nice hotel, helpful staff. Except for Jacek at the reception. This former lorry driver from Poland just wouldn't quit glorifying Eastern European culture, before his endless bragging about his 3.5 years' experience at Renault Trucks. I hadn't heard so much nonsense since the last Trump interview. Unbelievable.

The hotel is located 20 minutes drive with Hotel hoppa H2B bus from the Heathrow's terminals 2&3, but the hotel also offers its own transportation and it takes 6 minutes. I used hotel's shuttle service and I highly recommend it. Bear in mind that you cannot walk from the airport to the hotel. The hotel's staff is highly professional and kind, and they went out of their way to help me. The gentleman at the reception arranged my transportation since I had an early flight and gave me on point advice which allowed me an additional hour of sleep and smooth check-in at the airport. The room was spotless and very cozy. Although across part of the airport (you can see the planes), it was super quiet and I had great night sleep. I didn't take breakfast but the coffee at the bar was excellent. I highly recommend this place and would come again.

Nothing whatsoever!

Great location near the airport for those flying early. Shuttles running by regularly at almost all hours (but you have to pay).

The staff was great. Basic king downstairs Room was comfortable but we couldn't figure out how to cool it down a little, could have asked. Charging ports by bed were appreciated (after a month of cruising and having to plug in across the cabin for phone alarm). Best hairdryer I have had in a hotel in years, Although room was downstairs right across from the intersection it was still not noisy. Restaurant dinner was GREAT! We both had a type of curry we enjoyed. Didn't eat breakfast there. We took a taxi both ways from terminal 3. About 13 L. We were going to take the hopper shuttle back but a mercedes V had just arrived and it was direct for only 1 or 2 L more....great deal. Airport arrival and departure board in hotel.

missed having luggage racks. I would have preferred more counter space in the bathroom. Big nice shower and what would have been really nice is a ledge for placing my foot to shave. This is always a negative for me and there is actually room for a little stool. Lighting is good. There wasn't really anyplace to 'walk' to stretch or eat, but we walked the area anyway.

The hotel hopper takes too long to arrive at the hotel

Our room and bathroom were fine - nothing remarkable. Soundproofing is generally good. We were not disturbed by noise from outside the hotel or from the corridors, although doors did bang as people left in the early morning. We booked breakfast and car parking for the night. Breakfast was very good and I would use this facility again. Very convenient location for both M25 and airport.

We had interconnecting rooms (not requested). I would not want these again as soundproofing between the rooms is poor. It is a long walk from reception to the room - if you have mobility issues this could be challenging. There are no toilets near the restaurant - you either have to go down a level or back to the room. My son was on crutches so this was annoying.

Good location, the price was better than others in a similar class of service. The bed was quite comfortable and having the tea kettle with a variety of tea packets in the room was nice. The hotel served decent evening and breakfast meals.

The "Hoppa" shuttle bus is very unreliable. I understand that it's an outside service, but the Leonardo Hotel is a stop on one of the routes, indicating to the traveler that everything's okay and it exists. However, the bus didn't show up for me. You can't open the window, which I understand for the noise of the airplanes. However, the cleaning crew should make a practice of airing out the rooms. Mine smelled a little of smoke.