The hotel is amazing, walking in to the beautiful lobby really begins your stay with a sense of luxury. The room was impressive with nice details and plenty of space, a comfortable bed, easy to use controls, and a very spacious bathroom. The piano bar managed by Hans was a great place to relax, and you were made to feel very welcome. You can get a meal in the piano bar or just relax with a drink or 2. The rooftop terrace has an amazing view, but it does get busy, so remember to book if you would like to go here for a meal. The rooftop pool is spectacular and a great place to relax, with the sauna and steam room close by, great for a lazy day at the hotel.

There are 2 things that could be better. The 1st.....we were in our room one of the days when it was serviced, and we watched the 4 wine glasses we had used be just cleaned by hand in the bathroom sink, then dried using one of the unused hand towels that was in the bathroom, maybe un used but it is still a towel in the room where people go to the toilet etc. Is this the same way they were washed before us from the previous occupant of the room? These should be going through a sanitising dishwasher after every use. The 2nd.....When ordering at the pool bar, you can use the QR code to order drinks that are brought to you, but you have to use your credit card and pay a surcharge, there is no option to charge back to your roon, this would be a good addition to this service.

Great room, spacious, lovely bathroom and views. Pool was great. Gym also great. Breakfast is subpar for cost. A la cart, no buffet. French cafe down stairs also average. Lunch excellent. Dinner also good. Although children’s menu items were very subpar. Valet service was EXCELLENT! The valet staff were exceptional in their customer service, highlighted above other staff. Reception was friendly. HR Manager Bobby, is great! Very comfortable stay!

Having them gym and pool next to the restaurant is not ideal. A bit uncomfortable.

Emporium is a very good hotel by international standards and its location is nothing short of OUTSTANDING! There are some quirky elements ( the lifts for example) but that gives the hotel character. Staff are helpful and are obviously well trained and managed. We have now stayed here on 4 occasions and there has been no dip in standards and the bedrooms are still in excellent shape.

Given the glowing reference above only two points (1) the hand held shower fastening needed to be fixed in our room and I told Reception about this on checking out (2) not a complaint, merely a personal observation, but the mattresses are quite "soft".

The staff, location and in dining food exceeded my expectations. Every staff member I spoke with was beyond helpful, polite and kind. The food available for room service was 10/10 and also the attached Italian restaurant was great.

The room could have been cleaner than it was, dust all over the water bottles, dust on the mirrors and appliances, marks on the chairs. The bathroom smelt like urine when we first got in and the spa bath had strange plastic looking things floating out of the jet. For the huge amount we pay per night to stay there I expect it to be a bit cleaner. Other than the cleanliness, the rest of our stay was amazing and we would definitely like to come back. Hoping our room cleanliness was just a one off issue

Very modern and innovative. Positioned perfectly.

Whilst the suite was generally clean we did think it could have been better. Lots of finger marks on the main bedroom mirror, very dusty phone console, wine fridge door top dirty. The mini bar fridge was not cooling anything down at all!!!!. On our first night we asked for some ice (because the drinks in the mini bar were warm), housekeeping were very pleasant and efficient and delivered within 5 mins. We asked the same request on our second night and met a very different response!!!!, they were unwilling to deliver without charging us!!!. (Not our fault that the mini bar fridge was hopeless), eventually they reluctantly delivered a glass of ice!!!!!!. We didn’t bother after that episode, we went to the bar and got our own ice. Shame really……

This was our wedding night hotel and when we arrived we had a small disaster the aircon wasn't working. We called customer service and they came up right away to have a look and try to fix it with no luck. But they said they will take our bags to a new room and we headed for the roof for some drinks. Which turned out to be for free and we got upgraded right next to the pool on the very top floor. They saved our wedding night and I couldn't be anymore thankful

The room we got upgraded to was SO noisy in the morning. I'm still thankful to get upgraded but really would've preferred something not as noisy.

Hotel design and finishes. Customer service from the managers. The double twin room on the river was spectacular. Really good sound proofing. No doubt we were super loud and had no problem from neighbouring rooms.

Miscommunication errors at reception and concierge resulted in undesirable outcomes like lost luggage and room adjustments that resulted in one guest being forced to sleep on a fold out bed when we booked double queen rooms. Hotel actively tried to make up for the errors with food and beverage vouchers, wine, chocolates and other discounts as we couldn’t have our original booking revert due to no vacancy. I will return again because I have faith my next stay will be outstanding.

We stayed at The Emporium for a family holiday. It was also our daughter's birthday, and the hotel staff made great efforts to make her feel special. They even found her lost ear ring very promptly. So, a big thank you to the Emporium Hotel's lovely and very friendly staff 🙏😊 . The Terrace rooftop bar is a great dining option, and we had lovely breakfast and dinner there. Once again, hospitality and service were top quality. We had great views of the river from the room on the 16th floor, and the beds were very comfortable. Undoubtedly, the best hotel to stay in the South Bank, having previously stayed at other hotels in South Bank. We will definitely stay again.

Nothing at all ...it is a great hotel to stay.

Room Excellent - had requested a South Bank View but none available when i arrived and no response from an email I had sent well in advance Service from ALL staff was kind & Courteous at all times The Manager Bobby was very attentive in making sure my needs were accommodated & that I enjoyed my stay

Parking Cost too high in my opinion Email responses were lacking Options for Dining were limited due to Gala bookings in Roof Top Bar/and Italian Restaurant - no invitation emailed to me to have the option to join - but The Manager later gave me the option for both as I was travelling by myself. The Wine Bar on the lower floor was closed from new years day onwards which was disappointing as I really enjoyed the ambience of this particular bar, maybe they will consider keeping it open in future.

Everything, it’s a fabulous hotel. The room was large & luxurious with everything you could imagine that you would need - coffee machine with excellent coffee pods, kettle & a nice selection of good teas. There was a wine cooler & fridge & complimentary bottled water. The floor to ceiling windows displayed a great view. The bathroom was large & well laid out with quality toiletries, big fluffy towels & robe & slippers. They have the best concierge team of any hotel that I’ve ever stayed in, notably Nelson who went above & beyond to meet my requirements. He’s a true asset to this business. I’d definitely stay here again.

Nothing, it was wonderful