Restaurant

The shuttle, which we had to pay for, to the airport broke down just before the international terminal. The driver didn’t know how to open the passenger door so we had to climb out the drivers door, retrieve our own bags and walk the remaining distance. It was a bit of a hike. No follow up from the shuttle service or hotel. Very disappointing. Also, I had received an email prior to our trip re: a view and stay promotion that I replied to with our requested date and never received a reply.

Place was clean and tidy and the location was excellent.

I had to pay a deposit for the room. ( not unusual) After not receiving it back after 10 days, I contacted them and they apparently processed it. I shouldn't have to contact them and as of writing this (12 days after check out) it has still not arrived in my account. I always leave my room exceptionally clean and I am sick of companies making interest with my money in their banks. I will not stay with them again due to me having to chase up my money. I will not be recommending them to anyone.

Room size was amazing and unusually big. Check in lady was lovely. Your website says onsite parking is $40 and does not explain that its valet parking. The cost is actually $50 and I also didn't know that I could leave my car in Valet parking with Mantra all day if I wished to look around Southbank. I wasn't told that until the valet gentleman brough my car back. One more small detail, I was told that my bond $50 could be used for valet parking when I check out but when I went to check out the attendant said no that is not possible, we need to check your room.

Overall it was a great stay. Just the miscommunication about the car was really all I could fault.

Location was magnificent, walking distance to the mall, Southbank to the performance of arts building, markets and casino. Restaurants not far. Both Train Stations were not far from each other and a mini mart right next door. Will be back for sure.

Sorry cannot answer this question as there was nothing to dislike about the property. The staff was absolutely wonderful and a pleasure to deal with. There is nothing more I can say about the property.

Location was fantastic. The room was spacious and comfortable. There were 7 of us consist of elderly parents and young kids and we were able to booked two family rooms. Breakfast was also lovely in a cafe downstairs. The service was great. Staff were professional and kind and helpful.

None that i could think off. Maybe couple bottled of water in a room would have been nice. Or maybe a water dispenser so people can fill up their water bottles.

Large room- small overgrown balony so no view. Bed was very comfortable and king size so plenty of room to move about.

Cupboard hanging space was almost non existent. Only a tiny area for pants/dresses (had to remove the ironing board and suitcase stand to access it). Couldn't really even hang tshirts and jumpers properly as the safe sat too high in the 'cupboard'. For such a large room, expected to be able to hang more than 5 items of clothes.

Included breakfast was very convenient and delicious, and the location was perfect for everything we needed.

Not really a negative… as wasn’t the only option available but the price of the valet parking was a little bit expensive at $50 per night (up until recently was only $40). However, the convenience of just parking out the front and having the car taken away for us and bought back upon request was very handy and saved us having to find a park and pay for parking off site.

The staff who greeted us were friendly and knowledgeable, greeted us by name as we walked through the door! The room was spacious and comfortable with all of the amenities we could ask for. The location was fabulous! Easy access to restaurants, entertainment and great walking. Safe, lively, neighbourhood!

The only thing I would change is the hours of the restaurant - It was closed during the day on Saturday when you were looking for a bite to eat.

Friendly, efficient staff in restaurant and reception. Comfortable room, excellent room with good facilities. The magical reception staff who found me some fresh fruit late at night after the restaurant had closed.

Poor / lack of lighting in the kitchenette/ hallway of room 610. Difficulty in getting lift to recognize my key card and take us to the 6th floor at the first attempt.

I think we may have been upgraded to a one-bedroom which was nice. Cost of parking was amazing! Pool was great and very close to room. Staff at front desk were also very good - particularly the young lady at reception when I checked out.

Had a view of the railway line but that didn't matter - sound proofing was great.