Breakfast was so good , loved it .

Breakfast is good ,location is convenient .

There's should have phone charging in rooms. instead of going down to the charging station it's inconvenient for seniors like me.

Staff were very friendly and accomidating.

Staff at the front was wonderful especially Janine. No Spa or Sauna at the pool though. I booked via Booking.com and wanted to add this visit to my IHG membership but I was told I cant. I paid quiet a lot extra for Crown Plaza Gold coast. We always use Crown Plaza for holidays but this time it wasn’t as great.

Booked via booking.com and paid normal price but hd to pay extra for breakfasts for 4 people. I think at the end I was charged for manythings extra maybe- it was adding up but I was running late to get my flight so I paid and left in a hurry. No sauna or spa either. Also breakfast is not as great as other Crown plazas I have visited

Loved the in room/poolside menus, prices and servings. Staff were all amazing. Pool was amazing (heating would be great for colder weather to make it more appealing all your round). Location amazing.

Pool was always out of towels- this was not due to staff as they were constantly topping them up however I noticed several people using several at once, perhaps this was reason. Pool was freezing but such an amazing pool. Evacuation was very scary for children (still trying to recover from it) but was handled well by staff I think. I was bummed out to know there were laundry facilities after I left as this would have really helped my stay had I have known. Also hearing about spa after leaving. Maybe these extra facilities could be advertised on in rooms.

I recently had the pleasure of staying at the Crowne Plaza Surfers Paradise, Gold Coast, and it was an absolutely fantastic experience! From the moment we arrived, we were greeted with warmth and professionalism by David at the front desk, who went above and beyond to ensure our check-in process was smooth and efficient. His friendliness and attention to detail truly set the tone for our stay. Our room on the 24th floor was nothing short of spectacular. The room was spacious, immaculately clean, and featured an incredible view that took our breath away every morning. The housekeeping service was top-notch, ensuring the room remained spotless throughout our stay and that all amenities were perfectly replenished. The hotel’s location is also a major highlight – it’s perfectly situated close to the beach, restaurants, and other attractions, making it an ideal spot for anyone exploring the Gold Coast. The only minor downside was the breakfast organization. While the variety of food was good, the experience felt slightly chaotic, likely due to the crowd. However, I understand this might have been because of the busy season. It didn’t take away from the overall excellent experience we had. The exceptional service, cleanliness, and unbeatable location of Crowne Plaza make it a standout choice, and I would absolutely recommend it to anyone visiting the Gold Coast. A special thanks to David for making our stay even more memorable!

“I really enjoyed my stay at the Crowne Plaza Gold Coast. The location was fantastic, offering stunning ocean views and easy access to the beach. The rooms were spacious, clean, and well-equipped with modern amenities. The staff was incredibly friendly and attentive, ensuring a comfortable and relaxing experience. The on-site dining options were excellent, with a great selection of delicious meals. The pool and other facilities were well-maintained, adding to the overall enjoyment of my stay. I would highly recommend this hotel for a relaxing getaway!” Special thanks to Kunal who gave me a room upgrade for my birthday to make it special and memorable !!!

Very spacious room with neat n tidy The staff are very friendly and helpfull specially thanks to manager Kunal for solving my problem and making my holiday very satisfying and happy… All other staff in breakfast area very helpful and kept smiling and look after each guest.. Thanks to Kunal and all staff for such a high standard of customer service…keep up the good work and thanks once again…

Everything perfect except the lift service. Too slow and bit annoying had to wait for few minutes…. Need some more or at least make B2 car park lift accessible to all 4 lifts…

I like that it is just infront of the Tram Station so very convenient to go anywhere. i didn’t need to drive as I can go anywhere in just few minutes with Tram. The spa bath and pool is one big thing I like. We love big spa bath privately so that we can enjoy the bath as much as we would like. I love how soundproof the hotel is. I don’t hear much of people walking or doing something outside. I love the view and good space of the terrace where we can sit and relax and watch everything outside from a high place. Housekeeping is a good thing.

Not much amenities for kids. Not much things for kids to do. Hoping that this hotel will put some room for kids to play just like the other hotels I have stayed with. Family travellers would love to stay in a hotel where kids can play somehow.

Their service was excellent - the hotel was beautiful with amazing views. The pool and spa area was exceptional- we could have easily cancelled all our plans and spent the entire holiday by the pool!

There was a large conference on the entire time of our stay, meaning the sports bar was occupied, and staff were extremely busy. Breakfast was a nightmare as this group took up a lot of space and were quite noisy. Although this was no fault of the hotel, a pre warning of this conference for the general public would have been nice, so we could have planned alternative spots for drinks and breakfast.